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Technical Support Analyst Ii Jobs (NOW HIRING)

Printpack

Technical Support Analyst

Grand Prairie, TX

The Technical Support Analyst at each plant location works to achieve IT operational excellence for ... Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups. * Troubleshoot and ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

New

Jobgether

As a Technical Support Analyst, you will work at the intersection of customer success, engineering, and product development, helping partners resolve complex technical issues and optimize platform ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

Addison Group

Technology Support Analyst II

Albany, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

College Track

Technical Support Analyst

Oakland, CA

$78K - $95K/yr

Technical Support Analyst Location: Hybrid - Oakland, CA Type: Full-time Compensation: $78,000-$95 ... What You'll Bring * 2-4 years of relevant experience. * Experience across a broad range of ...

Sureify

Technical Support Analyst

OR · On-site +1

Analyze reported issues and determine if the reported issue falls within Sureify systems or an ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...

New

College Track

Technical Support Analyst

Oakland, CA · On-site

$78K - $95K/yr

Technical Support Analyst Location: Hybrid - Oakland, CA Type: Full-time Compensation: $78,000-$95 ... What You'll Bring * 2-4 years of relevant experience. * Experience across a broad range of ...

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How much do technical support analyst ii jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
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Technical Support Analyst II jobs near you

Technical Support Analyst

Printpack

Grand Prairie, TX

Full-time

Re-posted 3 hours ago

Printpack rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

4th of 119 rated packaging manufacturers

Job description

Printpack's IT Technical Support group services Printpack operations in the US. The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives.
The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners.Job Description:
  • Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.
  • Troubleshoot and work with vendors on IT hardware technical issues.
  • Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
  • Perform IT preventive maintenance and due diligence to ensure business continuity.
  • Ensure IT-related inventories are kept up to date and peripherals are readily available.
  • Administer user accounts through Active Directory.
  • Support WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.
  • Serve as a conduit between plant resources and relevant Corporate ITPM resources, collaborate with Corporate and Engineering resources, and follow up and escalate to appropriate teams, as necessary.
  • Support Enterprise-wide application(s) and database(s).
  • Take ownership of issues and follow through to completion.
  • Support strategic corporate initiatives and projects.
  • Ensure adherence to IT policies, standardization of processes and procedures.
  • Keep apprised of trends in technology to improve customer experience and productivity.
  • Provide on-call support and escalation, as necessary.

Qualification:
  • Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.
  • Excellent verbal and written communication skills.
  • Self-starter with high motivation and ability to work with geographically dispersed management.
  • Comp TIA A+, MCSA preferred, but not mandatory.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below:

Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) -Polygraph Protection - Right to Work - Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

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