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Technical Success Manager Jobs in Santa Rosa, CA

Ztek Consulting INC

Technical Program Manager

Bodega Bay, CA · On-site

$153K - $198K/yr

Technical Program Manager Location: Bay Area Position Type: Contract Duration: 6 / 12 Month Work ... Develop and maintain program plans, milestones, dependencies, and success metrics. Proactively ...

Array Labs

Technical Program Manager

Bodega Bay, CA · On-site

$150K - $250K/yr

About the Job As a Technical Program Manager, you will own the execution framework that turns Array ... Proven success in a high-growth, ambiguous, or "clean-sheet" hardware environment * Familiarity or ...

E Tech Group

Engineering Project Manager

Napa, CA · On-site

$120K - $160K/yr

... and technical success of the project. You will take a leadership role in developing project ... Napa, CA As a Project Manager, You Will: * Lead Proposal Development - Participate in proposal ...

E Tech Group

Engineering Project Manager

Napa, CA

$120K - $160K/yr

... and technical success of the project. You will take a leadership role in developing project ... Napa, CA As a Project Manager, You Will: * Lead Proposal Development - Participate in proposal ...

E Tech Group

Engineering Project Manager

Napa, CA · On-site

$120K - $160K/yr

... and technical success of the project. You will take a leadership role in developing project ... Napa, CA As a Project Manager, You Will: * Lead Proposal Development - Participate in proposal ...

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Technical Success Manager information

See Santa Rosa, CA salary details

$55.8K

$166.5K

$211.6K

How much do technical success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical success manager in Santa Rosa, CA is $166,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,400.00 and $197,900.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What job categories do people searching Technical Success Manager jobs in Santa Rosa, CA look for? The top searched job categories for Technical Success Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Technical Success Manager jobs? Cities near Santa Rosa, CA with the most Technical Success Manager job openings:
Technical Success Manager jobs near you

Enterprise Customer Success Manager

Otterbrook

Santa Rosa, CA • On-site

Other

Posted 15 days ago

Job description

Enterprise Customer Success Manager

Full-Time · San Francisco, CA (On-site)



About the Company

A venture-backed startup building an agentic automation layer for a traditionally manual, document-heavy industry. The company is post-PMF, revenue-generating, and scaling fast — with enterprise customers that need dedicated strategic ownership



Why This Role Matters

This is the founding Enterprise CSM role. You're not inheriting a playbook — you're writing it. You'll define what enterprise success looks like at this company: the QBR framework, health scoring model, and expansion playbook. The urgency is real: accounts are growing fast and need a strategic owner who can deepen relationships, turn customers into advocates, and drive revenue growth proactively


What You'll Do

Own Your Book

  • Serve as the strategic owner for a portfolio of enterprise accounts — the company's most complex, highest-value relationships
  • Build multi-threaded relationships across each account: technical leads, champions, and executive sponsors
  • Lead structured business reviews tied to measurable customer outcomes, not just usage metrics

Protect and Grow Revenue

  • Own gross and net revenue retention; track health signals, forecast risk, and act early
  • Identify and close expansion opportunities alongside sales — new use cases, integrations, seat growth
  • Lead renewal negotiations with a commercial mindset; convert at-risk accounts by diagnosing root causes and owning the recovery plan

Define the Enterprise CS Motion

  • Develop and maintain account plans: stakeholder maps, success metrics, expansion roadmaps, risk registers
  • Test frameworks, document what works, and build the repeatable playbook the next enterprise CSM will inherit
  • Synthesize customer feedback into prioritized, actionable input for product and engineering

Partner Cross-Functionally

  • Own technical escalation communication alongside engineering and support
  • Collaborate with sales on land-and-expand strategy and post-onboarding handoffs
  • Maintain accurate CRM records — stakeholder maps, health status, open risks, renewal timelines


What Makes You a Great Fit

  • 5+ years in enterprise customer success or account management at a B2B SaaS or fintech company, with real accountability for retention and expansion
  • Owned a book of enterprise accounts ($100k+ ARR) and can speak to NRR performance year over year
  • Experienced navigating complex, multi-stakeholder organizations and building executive-level relationships
  • Commercially sharp — you understand contract structures, pricing dynamics, and renewal mechanics
  • Technically fluent — able to grasp complex products, troubleshoot data flow issues conceptually, and bridge technical and non-technical stakeholders


Bonus Points

  • Background in insurance, financial services, or compliance-heavy verticals
  • Managed customers through complex technical integrations or significant product changes
  • Startup experience

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