Client Success Expert Jobs in Santa Rosa, CA (NOW HIRING)

Strategic Project Lead (SPL)

$130K – $150K + Meaningful Equity

Your Role

As a Strategic Project Lead, you will own the end-to-end execution of high-stakes AI data projects for our top-tier clients building cutting-edge AI models. You'll be the primary point of contact for leading AI labs, orchestrating complex workflows, managing teams of expert contributors, and ensuring every deliverable meets the highest standards of quality and efficiency.

This is a high-impact, operationally intensive role where you'll balance client relationships, team coordination, process optimization, and real-time problem solving.

What You'll Do

• Serve as the main point of contact for our top AI lab customers, building deep trust and long-term partnerships
• Understand client objectives and translate them into executable project plans
• Design and manage large-scale data pipelines from client specification through final delivery
• Recruit, vet, onboard, and manage teams of expert contributors at scale
• Mentor and develop Strategic Project Associates on your projects

What We're Looking For

• 2-3+ years in a high-intensity operational role: consulting, finance, startups, project management, or data operations, OR prior experience in human data / AI data operations
• Proven track record of managing complex, multi-stakeholder projects
• Experience working directly with clients in a customer-facing capacity
• Background in data operations, engineering, computer science, or a related technical field is a strong plus

Skills & Capabilities

• Exceptional communication skills, both written and verbal
• Strong analytical mindset with a bias toward data-driven decision making
• Comfortable with ambiguity and able to structure problems from scratch

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus structure tied to project outcomes and client satisfaction
• Equity grant vested over 4 years
• We will provide relocation if needed

Mindset & Work Style

• Entrepreneurial mindset with a passion for building, iterating, and scaling
• Comfortable with gritty execution work, these are hands-on, operationally intense roles
• Obsessed with quality, detail, and delivering exceptional client experiences
• Excited by the opportunity to shape the infrastructure behind frontier AI development

Key Highlights

• You'll work directly with researchers and engineers at the world's most advanced AI labs
• You'll help shape a consumer platform that thousands of experts engage with daily
• Opportunity to grow into senior leadership roles as the team and company scale

Growth Path

• SPA: Support SPLs on major client accounts while building toward ownership
• SPL: Own 1-2 major client accounts end-to-end as an individual contributor
• Senior SPL: Manage a portfolio of clients and mentor a team of SPLs and SPAs
• Leadership roles: Engagement Manager, Director of Operations, Head of Client Success, or other senior strategic positions as Verita AI scales

Team & Culture

We're a close-knit, in-person team in San Francisco that takes both the work and each other seriously. A few things to know about how we operate:

We work 996. That means 9am to 9pm, six days a week. We're at a stage where the opportunity in front of us is enormous and the pace of frontier AI is relentless, and we've chosen to match it.

We're in-person, every day. Being together in the office is how we move fast, learn from each other, and build the kind of trust that makes hard problems easier. We are remote one Saturday a month.

We invest in each other. Mentorship, candid feedback, and a shared belief that the best version of this team is one where everyone is getting sharper every week.

If this sounds like the kind of environment where you'd thrive, we'd love to meet you.

Why Verita AI?

You'll be joining a team at the intersection of consumer product, expert community, and frontier AI research, working on problems that directly impact the development of the next generation of AI systems. This is a rare opportunity to build a platform from the ground up, work with world-class clients, and play a defining role in shaping how the world's top experts contribute to AI.

If you're energized by operational challenges, love building systems that scale, and want to be at the center of the most exciting frontier in AI development, we'd love to hear from you.

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Verita AI is building a job matching platform that connects domain experts with high-paying data training opportunities at the world's leading AI labs. Think of it as a job marketplace built specifically for the people powering frontier AI: experts in engineering, creativity, finance, and beyond, matched directly with the training opportunities that need their expertise most.

Our platform makes the experience of contributing to AI training feel intuitive, rewarding, and even fun. Built-in leaderboards, gamification, and progression systems turn high-quality work into recognition and growth. Our matching engine routes experts to the projects best suited to their skills, and our talent management tooling measures, ranks, and rewards performance at scale.