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Client Success Expert Jobs in Santa Rosa, CA (NOW HIRING)

Insurance Business Analyst

Petaluma, CA · On-site

$100K - $110K/yr

... client needs in terms of customized business solutions as well as IT consulting. At Triunity, we ... We believe the real mantra of success is like minded people with right mix of technical and ...

New

Agent Partner Trainee

Napa, CA · On-site

$60K - $100K/yr

This role provides hands-on experience, expert coaching, and a solid foundation to help you thrive ... Learn and apply proven systems, efficient workflows, and effective client communication strategies

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

Employees may also be required to travel to local client sites as business needs arise. You're the ... Want to grow in a place where your success helps everyone win Qualifications Required: * Must have ...

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

Employees may also be required to travel to local client sites as business needs arise. You're the ... Want to grow in a place where your success helps everyone win Required: * Must have 5 years minimum ...

Showing results 21-40

Client Success Expert information

See Santa Rosa, CA salary details

$35.5K

$90.8K

$153.1K

How much do client success expert jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client success expert in Santa Rosa, CA is $90,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What job categories do people searching Client Success Expert jobs in Santa Rosa, CA look for? The top searched job categories for Client Success Expert jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Client Success Expert jobs? Cities near Santa Rosa, CA with the most Client Success Expert job openings:
Infographic showing various Client Success Expert job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,817 per year, or $43.7 per hour.

Senior Counsel (Complex Trial - Remote)

Tyson & Mendes LLP

Novato, CA • On-site, Remote

$160K - $190K/yr

Full-time

Re-posted 8 days ago


Job description

Join Tyson & Mendes – Senior Counsel, Complex Trial Teams

Where Insurance Defense Meets Innovation

Please note: An active bar license in the State of California is required.

At Tyson & Mendes, we don't just litigate—we lead. As a national force in insurance defense and trial advocacy, we're known for our bold mission to stop Nuclear Verdicts® and our results-driven approach to high-exposure litigation. We are expanding our Complex Trial Teams and seeking accomplished Senior Counsel ready to make an impact in the courtroom and beyond.

If you are an experienced trial lawyer who thrives on complex, high-stakes cases, values strategy over spectacle, and wants to be part of a team that is reshaping the future of civil defense—this is your opportunity.

Why Tyson & Mendes?

Lead with Impact – As Senior Counsel on our Complex Trial Team, you'll take the reins on challenging, high-value matters with the support and trust of a firm built for trial success.

Elite Training + Resources – From our Trial Academy to dedicated jury research and litigation support, we equip you with everything you need to succeed at the highest level.

Stability + Momentum – Join a financially strong, nationally scaled firm with an agile, no-silos culture that prioritizes long-term success over short-term wins.

Authentic Inclusion – At Tyson & Mendes, diverse perspectives and lived experiences are essential to our approach, our outcomes, and our culture.

Results Matter, Not Where You Work – Office-based, hybrid, or remote—we focus on performance and outcomes, not location.

Who You Are

You are a trial-tested litigator with a defense-first mindset and the strategic acumen to lead complex cases from start to finish. You bring gravitas in the courtroom, confidence in depositions, and clarity in client communication. You think like a tactician, mentor with purpose, and uphold the highest standards of ethics and advocacy. With a deep understanding of high-exposure civil litigation—especially in areas like catastrophic injury, wrongful death, or construction defect—you are ready to take the next step in your leadership and litigation career.

Make Your Move. Be part of something bigger—join Tyson & Mendes and help shape the future of insurance defense. Apply today. We're ready for your best.

Responsibilities

  • Lead Complex Trials: Represent clients in high-exposure and complex insurance defense cases, including cases involving catastrophic injury, wrongful death, property damage, and professional liability
  • Case Strategy and Planning: Develop and execute case strategies, including risk assessment, discovery, motion practice, and trial preparation
  • Client Advisement: Work closely with clients, insurance carriers, and adjusters to provide clear legal advice, case assessments, and updates on case developments
  • Litigation Management: Oversee all stages of litigation, including pleadings, discovery, depositions, pre-trial motions, and settlement negotiations
  • Courtroom Representation: Serve as lead counsel in jury trials, bench trials, and mediations, presenting cases effectively and persuasively
  • Team Leadership and Mentorship: Supervise and mentor junior attorneys, paralegals, and support staff, ensuring high-quality work and compliance with best practices
  • Collaboration with Experts: Collaborate with expert witnesses, including medical, forensic, engineering, and economic experts, to strengthen case arguments

Requirements

  • Juris Doctor (JD) from an accredited law school
  • Active license to practice law in California and eligibility to practice in federal courts
  • 8+ years of experience in insurance defense litigation with a strong focus on complex trial work
  • Demonstrated success as lead trial counsel in multiple high-stakes cases
  • Strong knowledge of civil procedure, tort law, insurance law, and trial strategies
  • Proven ability to manage and prioritize a large, demanding caseload with limited oversight
  • Exceptional oral advocacy, legal writing, and negotiation skills
  • Strong client relationship management skills with an ability to communicate complex legal strategies effectively
  • Background in catastrophic injury, construction defect, or professional liability cases preferred
  • Experience with e-discovery tools and case management software
  • Membership in local or national trial lawyer associations is a plus


Compensation Package

  • The base salary for this position ranges from $160,000-$190,000 annually, depending on experience and qualifications
  • Attorneys are eligible for an annual billable hours bonus ranging from $10,000 and then aggregating with $7,500 for every additional tier
  • Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employer contribution for health/vision/dental/life coverage is $700-$1,700)
  • Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%
  • Student loan repayment assistance or 529 college savings plan (full-time attorneys after one year with the firm) $100-$200/month
  • Paid parental leave at base pay
  • Employees receive a monthly technology reimbursement of $60

Benefits

  • Employee Assistance Program through HealthAdvocate
  • Comprehensive in-house training and leadership development opportunities
  • Firm Provided CLE Programs and Paid Bar License Renewal Fees
  • Flexible vacation policy for attorneys
  • Defined pathway to partnership
  • Internal diversity and inclusion programs, such as the Women's Initiative and Young Professionals Initiative
  • Firm-wide charitable giving program
  • Numerous social and off-site events each year to enrich your relationships with your colleagues
  • Flexible Work Model: Remote, hybrid, or onsite options available

About Tyson & Mendes

Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube

We're one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation.

But we don't stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field.

Follow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com.

Equal Opportunity Employer Notice

OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes' policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional.

NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm's policies, please refer to the document provided here.

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Pay Range
$160,000—$190,000 USD