... technical, billing or general support queries with a smile, - You'll proactively engage newly ... managing their onboarding, success, retention, and renewal processes - Consult regularly with ...
... technical, billing or general support queries with a smile, - You'll proactively engage newly ... managing their onboarding, success, retention, and renewal processes - Consult regularly with ...
Customer Success Manager
OR · On-site
... technical, billing or general support queries with a smile, - You'll proactively engage newly ... managing their onboarding, success, retention, and renewal processes - Consult regularly with ...
Customer Success Manager
OR · On-site
... technical, billing or general support queries with a smile, - You'll proactively engage newly ... managing their onboarding, success, retention, and renewal processes - Consult regularly with ...
Technical Account Manager III
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... Track incidents and communicate updates * Assist in escalation handling Success Measures * Timely ...
Technical Account Manager III
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... Track incidents and communicate updates * Assist in escalation handling Success Measures * Timely ...
Technical Account Manager III
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... Track incidents and communicate updates * Assist in escalation handling Success Measures * Timely ...
Technical Account Manager III
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... Track incidents and communicate updates * Assist in escalation handling Success Measures * Timely ...
Technical Project Manager
OR · Hybrid
Experience and success with both waterfall and agile project delivery. * Knowledge of agile ... Proficiency in software dependency management across technology stacks, for example middleware ...
Technical Project Manager
OR · Hybrid
Experience and success with both waterfall and agile project delivery. * Knowledge of agile ... Proficiency in software dependency management across technology stacks, for example middleware ...
Technical Project Manager
OR · On-site +1
Experience and success with both waterfall and agile project delivery. * Knowledge of agile ... Proficiency in software dependency management across technology stacks, for example middleware ...
Technical Project Manager
OR · On-site +1
Experience and success with both waterfall and agile project delivery. * Knowledge of agile ... Proficiency in software dependency management across technology stacks, for example middleware ...
Sr Key Account Manager
OR · Remote
$132K - $181K/yr
Success requires strong strategic thinking, structured problem solving, deep customer understanding ... Drive and advance technical engagement with customer formulation teams * Collaborate cross ...
Sr Key Account Manager
OR · Remote
$132K - $181K/yr
Success requires strong strategic thinking, structured problem solving, deep customer understanding ... Drive and advance technical engagement with customer formulation teams * Collaborate cross ...
Sr Key Account Manager
OR · On-site +1
$132K - $181K/yr
Success requires strong strategic thinking, structured problem solving, deep customer understanding ... Drive and advance technical engagement with customer formulation teams * Collaborate cross ...
Sr Key Account Manager
OR · On-site +1
$132K - $181K/yr
Success requires strong strategic thinking, structured problem solving, deep customer understanding ... Drive and advance technical engagement with customer formulation teams * Collaborate cross ...
Business Development Manager - Infrastructure
OR · On-site +1
The success of this role will depend heavily on strong coordination with both local and global Schreder resources including project management, manufacturing and technical personnel who support the ...
Business Development Manager - Infrastructure
OR · On-site +1
The success of this role will depend heavily on strong coordination with both local and global Schreder resources including project management, manufacturing and technical personnel who support the ...
The success of this role will depend heavily on strong coordination with both local and global Schreder resources including project management, manufacturing and technical personnel who support the ...
The success of this role will depend heavily on strong coordination with both local and global Schreder resources including project management, manufacturing and technical personnel who support the ...
Commercialization Project Manager
OR · On-site
$60 - $65/hr
... technical rigor within the commercialization processes leading to improved in-market success ... years Managing Commercialization Projects or Project Teams * Proven experience in product ...
New
Quick apply
Commercialization Project Manager
OR · On-site
$60 - $65/hr
... technical rigor within the commercialization processes leading to improved in-market success ... years Managing Commercialization Projects or Project Teams * Proven experience in product ...
New
Solution Sales Specialist
OR · Remote
$21 - $28.50/hr
Product Management, Vodafone Business Technical Services, Customer Success Management, Commercial, Legal etc. * Guide and support pre-sales feasibility teams to obtain the best price for fixed access ...
Solution Sales Specialist
OR · Remote
$21 - $28.50/hr
Product Management, Vodafone Business Technical Services, Customer Success Management, Commercial, Legal etc. * Guide and support pre-sales feasibility teams to obtain the best price for fixed access ...
Solution Sales Specialist
OR · On-site +1
$21 - $28.50/hr
Product Management, Vodafone Business Technical Services, Customer Success Management, Commercial, Legal etc. * Guide and support pre-sales feasibility teams to obtain the best price for fixed access ...
Solution Sales Specialist
OR · On-site +1
$21 - $28.50/hr
Product Management, Vodafone Business Technical Services, Customer Success Management, Commercial, Legal etc. * Guide and support pre-sales feasibility teams to obtain the best price for fixed access ...
Senior Project Manager
OR · Hybrid
You will manage project financials, including budget analysis, forecasting, and proactive ... You bring demonstrated success leading large-scale, complex technical programs with full ...
Senior Project Manager
OR · Hybrid
You will manage project financials, including budget analysis, forecasting, and proactive ... You bring demonstrated success leading large-scale, complex technical programs with full ...
Senior Project Manager
OR · On-site +1
You will manage project financials, including budget analysis, forecasting, and proactive ... You bring demonstrated success leading large-scale, complex technical programs with full ...
Senior Project Manager
OR · On-site +1
You will manage project financials, including budget analysis, forecasting, and proactive ... You bring demonstrated success leading large-scale, complex technical programs with full ...
Sr. Microsoft Alliance Manager
OR · Remote
$132K - $176K/yr
Proven success building joint business plans that drive measurable pipeline, bookings, revenue, or marketplace outcomes. * Experience launching or managing transactable offers in cloud marketplaces.
Sr. Microsoft Alliance Manager
OR · Remote
$132K - $176K/yr
Proven success building joint business plans that drive measurable pipeline, bookings, revenue, or marketplace outcomes. * Experience launching or managing transactable offers in cloud marketplaces.
Sr. Key Account Manager (SUITX)
OR · Remote
$65K - $80K/yr
... technical, or solution-based environments. * Proven ability to manage complex, multi-stakeholder ... Demonstrated success in new business development and account expansion. * Strong communication ...
Sr. Key Account Manager (SUITX)
OR · Remote
$65K - $80K/yr
... technical, or solution-based environments. * Proven ability to manage complex, multi-stakeholder ... Demonstrated success in new business development and account expansion. * Strong communication ...
Sr. Key Account Manager (SUITX)
OR · On-site +1
$65K - $80K/yr
Demonstrated success in new business development and account expansion. * Strong communication ... Ability to translate technical solutions into clear business value. * Self-motivated and ...
Sr. Key Account Manager (SUITX)
OR · On-site +1
$65K - $80K/yr
Demonstrated success in new business development and account expansion. * Strong communication ... Ability to translate technical solutions into clear business value. * Self-motivated and ...
PROJECT MANAGER
OR · On-site +1
Project Manager (PM) Location: Remote Employment Type: Full-Time Travel: As required by client ... success criteria * High intellectual curiosity with the ability to navigate ambiguity Technical ...
PROJECT MANAGER
OR · On-site +1
Project Manager (PM) Location: Remote Employment Type: Full-Time Travel: As required by client ... success criteria * High intellectual curiosity with the ability to navigate ambiguity Technical ...
PROJECT MANAGER
OR · Remote
Project Manager (PM) Location: Remote Employment Type: Full-Time Travel: As required by client ... success criteria * High intellectual curiosity with the ability to navigate ambiguity Technical ...
PROJECT MANAGER
OR · Remote
Project Manager (PM) Location: Remote Employment Type: Full-Time Travel: As required by client ... success criteria * High intellectual curiosity with the ability to navigate ambiguity Technical ...
Technical Success Manager information
See Remote, OR salary details
$51K - $63.9K
1% of jobs
$63.9K - $76.8K
2% of jobs
$76.8K - $89.8K
2% of jobs
$89.8K - $102.7K
1% of jobs
$102.7K - $115.7K
9% of jobs
$120.8K is the 25th percentile. Wages below this are outliers.
$115.7K - $128.6K
26% of jobs
$128.6K - $141.5K
3% of jobs
$141.5K - $154.5K
1% of jobs
The median wage is $162.6K / yr.
$154.5K - $167.4K
9% of jobs
$167.4K - $180.4K
11% of jobs
$184.4K is the 75th percentile. Wages above this are outliers.
$180.4K - $193.3K
36% of jobs
$51K
$152.1K
$193.3K
How much do technical success manager jobs pay per year?
How much does a technical success manager make?
How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?
What is a Technical Success Manager?
What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?
What is the difference between Technical Success Manager vs Customer Success Manager?
| Aspect | Technical Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Technical background, certifications in relevant technologies | Customer service, communication, and relationship management skills |
| Work Environment | Technical teams, product deployment, technical support | Client interactions, onboarding, retention strategies |
| Employer & Industry Usage | Tech companies, SaaS providers, software firms | Tech, SaaS, and service industries |
| Common Search & Comparison | Yes | Yes |
The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.
- Customer Success Manager Edtech
- Localization Project Manager
- Customer Success Manager Remote
- Customer Success Manager Ii
- Entry Level Customer Success Manager Remote
- Freelance Customer Success Manager
- Customer Success Manager Europe
- Remote Senior Customer Success
- Customer Success Manager Govtech
- Sr Customer Success Manager
Part-time
Re-posted 10 days ago
Job description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities
You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.
Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Experience with Inside sales + account management is a plus!
This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.
Mandatory information to be sent during application
- Expected Hourly rate (Take into account this is a long-term position)
- Number of hours available per week
- Timezone and schedule of availability (example 10 am est to 2 pm est)
- How soon can you get started
- List of software with which you have experience working with
- Any additional skills which we should know about