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Technical Representative Jobs (NOW HIRING)

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

Customer Service Technical Rep Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of ...

Eastman

Customer Service Technical Rep

Indian Orchard, MA · On-site

$72K - $99K/yr

Responsibilities • Maintain and contribute to an effective safety environment. • Effective and timely response to technical product needs. • Understand and influence of glazing standards and ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

Responsibilities • Maintain and contribute to an effective safety environment. • Effective and timely response to technical product needs. • Understand and influence of glazing standards and ...

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Technical Representative information

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$14

$26

$44

How much do technical representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.
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Technical Representative jobs near you
Infographic showing various Technical Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Roofing Technical Representative

CentiMark Corporation

Stow, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

CentiMark rating

6.8

Company rating: 6.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

59th of 80 rated construction

Job description

CentiMark Corporation, the nation's leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level Roofing Technical Representative to support Sales Representatives in our Stow, OH office.
This position pays $50k - $55k plus premier benefits.
Job Summary:
  • Travel to customer's locations and inspect commercial roofs
  • Communicate with customers and check roofs for problem areas
  • Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof
  • Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers
  • Assist in marketing for new accounts

Candidate Requirements:
  • Computer skills (proficient in MS Word, Excel and Bid Estimating Software)
  • General construction, roofing and/or construction sales experience
  • A valid driver's license in good standing
  • Able to climb up & down ladders to minimum heights of 25 feet
  • Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, EPDM, TILE, SPF FOAM and COATINGS preferred, but will train the right individual
  • College Degree in Construction Management or similar preferred

Premier Benefits:
  • 2 Health Insurance Plans:
    • No Cost "Core Plan" - No Cost Medical & Dental
    • "Buy Up Plan" - Features a lower deductible for Medical
  • Vision Plan
  • Employer Paid Life & AD&D Insurance
  • Traditional 401K with Company Match
  • Roth 401K with Company Match
  • Flexible Spending Account (FSA)
  • Employer Provided Employee Stock Ownership Program (ESOP)
  • Company Vehicle & Fuel Card
  • Paid Holidays and Vacation

CentiMark Corporation has been in business for over 58 years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team. Successful candidates must demonstrate initiative, a good work ethic, and attention to detail. We provide on-the-job training, benefits and room to grow.
CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs

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