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Technical Representative Jobs in Virginia (NOW HIRING)

Peraton

Senior Technical Program Manager

Mclean, VA

$146K - $234K/yr

Act as the central point of contact with the Contracting Officer, the Contracting Officer's Technical Representative, other customer officials and the Contractor functional support. * Responsible for ...

Peraton

Senior Technical Program Manager

Mclean, VA

$146K - $234K/yr

Act as the central point of contact with the Contracting Officer, the Contracting Officer's Technical Representative, other customer officials and the Contractor functional support. * Responsible for ...

Peraton

Senior Technical Program Manager

Mclean, VA · On-site

$146K - $234K/yr

Act as the central point of contact with the Contracting Officer, the Contracting Officer's Technical Representative, other customer officials and the Contractor functional support. * Responsible for ...

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All JobsTechnical Representative JobsTechnical Representative Jobs in Virginia

Technical Representative information

See Virginia salary details

$14

$26

$44

How much do technical representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical representative in Virginia is $26.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $30.96 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.
What cities in Virginia are hiring for Technical Representative jobs? Cities in Virginia with the most Technical Representative job openings:
Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,277 per year, or $26.1 per hour.

Assistant Customer Technical Representative (MID)

Alaka'ina Foundation Family of Companies

Arlington, VA • On-site

$43K - $50K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Bering-Alaka`ina Holdings, LLC is looking for an Assistant Customer Technical Representative (ACTR) to support our government customer in Arlington, Virginia.
The ideal candidate is required to be onsite five (5) days per week. The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.
DESCRIPTION OF RESPONSIBILITIES:
  • Order new NMCI seats as directed by the Government
  • Request changes to existing NMCI services as directed by the Government
  • Take corrective action to initiate the resolution of application outages within one hour of notification.
  • Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required
  • Provide guidance and training regarding NMCI matters
  • Track NMCI expenses for services
  • Communicate NMCI guidance to the assigned Government organization
  • Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.
  • Track items such as computers, cell phones, and Wi-Fi devices issued to personnel.
  • Ensure only authorized personnel enter designated facilities through the front door.
  • Provide support for personnel to enter bases/facilities.
  • Ensure visitors register and receive a visitor ID badge and are escorted by authorized personnel before they are permitted to enter facilities.
  • Recover expired badges, log badges, and return them for destruction
  • Provide facilities management support for the assigned Government organization including coordinating activities to resolve facilities issues and answer the telephone during normal working hours when present in the Government office.
  • Manage classified materials as directed by the Government, implementing security-related measures and controls for the assigned Government organization in accordance with local and federal policies and procedures for managing classified material.
  • Assist the Contract Security Oversight Manager with conducting communication security (COMSEC) review inspections.
  • Other duties as assigned by Supervisor

REQUIRED DEGREE/EDUCATION/CERTIFICATION:
  • Bachelor's Degree. Preferred in Information Technology, Communications or related field AND three (3) years' experience in the IT career field
    • Substitution 1: Associate degree plus four (4) years relevant work experience = total seven (7 yrs)

REQUIRED SKILLS AND EXPERIENCE:
  • Ability to manage NET online tool.
  • Must have previous Navy Marine Corps Intranet (NMCI) help-desk experience.

DESIRED SKILLS AND EXPERIENCE:
  • Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels
  • Strong writer/editor
  • Excellent organizational and time management skills
  • Ability to work independently and as a team member; to successfully partner and work with others through influence
  • Ability to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment
  • Familiar with a variety of field concepts, practices, and procedures in Information Technology
  • Ability to adapt and work with a variety of leaders from different backgrounds and experiences
  • Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook

REQUIRED CITIZENSHIP AND CLEARANCE:
  • Must be a US citizen.
  • Active SECRET clearance required.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. Kūpono Government Services is proud to be an equal opportunity employer
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"
Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kūpono Government Services, LLC; Kapili Services, LLC; ;Po`okela Solutions, LLC; Kīkaha Solutions, LLC; and Pololei Solutions, LLC.
For additional information, please visit www.beringalakaina.com
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