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Technical Representative Jobs in Hawaii (NOW HIRING)

Peraton

$86K - $138K/yr

Collaborates with technical staff and customer representatives to document the specifications, design, features, and operation of technical processes and solutions * Writes and edits user manuals ...

Department of Defense

The incumbent may be required to work rotating shifts, serving as the command's technical representative, especially during increased DEFCON levels, exercises, or periods of heightened tension.

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Technical Representative information

See Hawaii salary details

$14

$27

$46

How much do technical representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical representative in Hawaii is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $32.45 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.
What cities in Hawaii are hiring for Technical Representative jobs? Cities in Hawaii with the most Technical Representative job openings:
Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Hawaii as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,879 per year, or $27.3 per hour.

Forensic Technical Representative with Security Clearance

CACI

Honolulu, HI • On-site

$115K/yr

Other

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Forensic Technical Representative Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local Anticipated Posting End: 10/22/2026 The Opportunity: Support the US Army Combat Capabilities Development Command (DEVCOM); Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance & Reconnaissance (C5ISR) Center; Engineering and Systems Integration (ESI) Directorate; C-UAS, Integration and Experimentation, and lab and field-based experimentation Division; Response Analysis and Data Extraction Branch (RADE). Responsibilities: * Advise Commanders and Staff on forensic collection, preservation, and exploitation of materials to support operational objectives.
* Ensure the integration of forensic standards and capabilities across Combatant Commands (CCMD), Army Service Component Commands (ASCC), and Partner Nations (PNs).
* Represent the customer's forensic capabilities in joint, interagency, and multinational forums.
* Develop and implement comprehensive Concepts of Operations (CONOPS) for forensic support, addressing both deployable and reach-back requirements.
* Assist with the creation and execution of high-level plans, including Theater Campaign Plans (TCP), Operations Plans (OPLAN), Operational Orders (OPORD), Contingency Plans (CONPLAN), and Theater Security Operation Plans (TSCP).
* Facilitate the integration of forensic capabilities into strategic and tactical plans at the CCMD and Service Component levels.
* Coordinate seamlessly with Partner Nations to enable interoperable forensic operations and the sharing of forensic resources and expertise.
* Maintain flexibility under conditions of high operational tempo by adapting to changing mission requirements and priorities.
* Deliver high-quality forensic products and technical recommendations within time and budget constraints.
* Interface regularly with senior leadership within DoD organizations to develop and advocate for forensic technical positions and recommendations.
* Draft and communicate technical reports, briefings, and publications in support of forensic operations.
* Engage in cross-functional collaboration to execute forensic tasks and coordinate across relevant agencies or commands.
* Act as a liaison to Partner Nations to facilitate forensic capability-building and knowledge sharing.
* Contribute to the development of Integrated Priority Lists (IPLs) and Requests for Forces (RFFs) to support ongoing and future forensic operations. Qualifications: Required: * An active DoD TS/SCI clearance.
* Ten (10) years of experience in providing Subject Matter Expert (SME) forensic knowledge, expertise, and advice to the Commander and Staff concerning collection, preservation, and exploitation of material.
* Integrating forensic standards and capabilities within his/her assigned location, Combatant Command, Service Component Commands, as well as Partner Nations (PNs), while representing customer capabilities.
* Developing Concept of Operations (CONOPS) for forensic support within the Combatant Command (CCMD) or Army Service Component Command (ASCC) that includes deployable and reach back requirements.
* Demonstrated ability to read, write, interpret, and assist in implementing Concept of Operations (CONOP), Theater Campaign Plans (TCP), Operations Plans (OPLAN), Operation Orders (OPORD), Request for Forces (RFF), Contingency Plans (CONPLAN) Theater Security Operation Plans (TSCP), and Integrated Priority Lists (IPL) at the Combatant Command (CCMD) and DoD Service Component levels.
* The above experience should demonstrate the ability to deliver products under conditions of high operational tempo, frequently adjusting priorities and flux in requirements, on time and within budget.
* It should further successfully demonstrate the ability to interface effectively with senior members of DoD organizations to develop and support technical positions, justify technical recommendations, and communicate effectively in both oral and written formats. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $82,100-$172,400 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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