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Technical Representative Jobs in New York (NOW HIRING)

NEFF Automation

Technical Sales Representative

Yonkers, NY · On-site

$80K - $100K/yr

Technical Sales Representative - Industry Leading Solutions Provider Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of ...

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All JobsTechnical Representative JobsTechnical Representative Jobs in New York

Technical Representative information

See New York salary details

$15

$28

$49

How much do technical representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical representative in New York is $28.80, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $34.18 per hour, depending on experience, location, and employer.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What cities in New York are hiring for Technical Representative jobs?

Cities in New York with the most Technical Representative job openings:

Technical Representative jobs near you
Infographic showing various Technical Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $59,894 per year, or $28.8 per hour.

COMMAND CENTER TECHNICAL REP

Dassault Aviation

Little Ferry, NJ • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Join Our Team as a Falcon Jet Technical Support Specialist!
Are you passionate about aviation and ready to make a real impact? We are seeking a dedicated Falcon Jet Technical Support Specialist to join our dynamic team. If you have a knack for solving complex technical issues and providing exceptional customer support, this opportunity is for you!
What You'll Do:
  • Be the Expert: Answer technical questions from Falcon Jet operators and provide multi-faceted support for all AOG (Aircraft on Ground) issues.
  • Customer Interaction: Record and complete all customer phone contacts in our database, adhering to Department Guidelines.
  • AOG Response: Execute the AOG Response process consistently, and step in as the AOG Response Coordinator when needed.
  • Team Collaboration: Coordinate with our Worldwide Technical Front Line team to resolve issues efficiently.
  • Technical Troubleshooting: Analyze and recommend corrective actions for aircraft discrepancies, ensuring timely resolution.
  • Continuous Improvement: Review technical materials and manuals, suggesting revisions to enhance safety, performance, and cost-effectiveness.
  • Customer Assistance: Help customers obtain necessary parts from our Spares department to meet technical needs.
  • Data Management: Submit owner information changes and maintain familiarity with electronic maintenance manuals and research tools.
  • Annual Meetings: Attend Worldwide Front Line meetings annually as directed by the Operations Manager.
  • Additional Duties: Take on other responsibilities as assigned.

What We Offer:
  • Career Growth: Opportunities for professional development and career advancement.
  • Innovative Environment: Work with cutting-edge technology in the aviation industry.
  • Collaborative Culture: Join a supportive and talented team of professionals.

Required Qualifications:
  • Two years of college education in aeronautical maintenance engineering or equivalent A&P classroom training.
  • Minimum of two years of work experience with Falcon Jet aircraft systems (avionics, engines, etc.).
  • Strong computer and telephone communication skills.
  • Willingness to travel as needed.
  • Pilot's license is a plus.

Desired Qualifications:
  • Inspection Authorization.
  • Avionics background.
  • Knowledge of the French language.

Compensation and Benefits
The compensation for this position typically falls between $95,000 and $105,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, and geographic location.
Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.
We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.
Ready to soar with us? Apply now and become a vital part of our mission to ensure top-notch Falcon Jet operations!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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