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Technical Representative Jobs in Fulton, NY (NOW HIRING)

EnerSys

Field Service Representative

East Syracuse, NY

$85K - $128K/yr

Represent Rebel in a professional manner ensuring the proper use of our products. * Support ... Provide technical feedback on products and any potential advancements. * Collect customer feedback ...

lri

Patient Access Representative

Syracuse, NY · On-site

$21 - $23/hr

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a ... One-year college/technical school or High school diploma (equivalent) with one-year relevant ...

lri

Patient Access Representative

Syracuse, NY · On-site

$21 - $23/hr

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a ... One-year college/technical school or High school diploma (equivalent) with one-year relevant ...

lri

Patient Access Representative

Fulton, NY · On-site

$21 - $23/hr

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a ... One-year college/technical school or High school diploma (equivalent) with one-year relevant ...

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All JobsTechnical Representative JobsTechnical Representative Jobs in Fulton, NY

Technical Representative information

See Fulton, NY salary details

$12

$23

$39

How much do technical representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical representative in Fulton, NY is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.50 per hour, depending on experience, location, and employer.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What cities near Fulton, NY are hiring for Technical Representative jobs?

Cities near Fulton, NY with the most Technical Representative job openings:

Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Fulton, NY as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $48,136 per year, or $23.1 per hour.

Technical Account Representative I

East Syracuse, NY • On-site

DUMAC Business Systems, Inc.
IT Services • 201 - 500 employees
Learn more about DUMAC Business Systems, Inc.external

$19.50 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Description
Who You Are
The Technical Account Representative performs both office, field work, and support to configure Point of Sale (POS) databases. This role has knowledge of Point of Sale (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative will successfully aid in converting a store's POS system, Back Office, and network schema.
What You'll Do
  • Administer and configure firewall settings
  • Install operating systems, software, patches, upgrades, and hardware (i.e. servers, PC's, switches and routers)
  • Analyze, trouble shoot, and resolve system hardware, software, and networking issues
  • Configure, optimize, fine tune, and monitor operating systems, software, and hardware
  • Assist with the setup of store servers, applications, and processes needed to bring a store live
  • Provide support by troubleshooting escalation calls for both internal team members and customers
  • Log and document all supported requests in service tickets (phone calls or instore) and ensure all service tickets are meeting the corresponding SLA's
  • Serves as an escalation point and coach for all team members on hardware and software problem analysis and resolution
  • Ability to set up and performing system backups and recovery
  • Implement and monitor POS system and data security (virus protection, malware, PCI)
  • Communicate with Account Managers and customers on technology needs and industry changes
  • Provide phone support as necessary during regular business hours and after hour support
  • Follow up and support existing customers
  • Review proposals for equipment and software and recommends potential opportunities to the Account Manager
  • 3rd Party Integration - Work with lab and research and development to validate/signoff on new programs and software upgrades

What You'll Bring to the Team
  • Bachelor's degree or equivalent experience in the POS industry
  • Experience in POS industry
  • Internal expert with all aspects of supported solutions for vertical
  • Proficient in Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint
  • Expert problem solver and analyst at both the technical and application levels
  • Creative problem-solving skills, a critical thinker, and a dedication to customer satisfaction
  • Excellent written and verbal communication skills as well as interpersonal skills
  • Possess the accountability and personal responsibility to own and drive results
  • Ability to work independently and part of a team environment

Preferred Qualifications
  • Experienced with DUMAC supported software, applications, processes, and solutions such as POS, Back Office, and third-party software (i.e. label printing, loyalty, eWIC, and e-Commerce) and best practices
  • Knowledge of implementing and installing store networks and network security, administering and configuring firewall settings, network switches and routers, WiFi/VLAN experience, and endpoint protection
  • Proven ability to manage and mentor technical and customer support personnel
  • Successfully manage multiple issues at the same time
  • Proven customer service experience
  • Possess excellent problem-solving and analytical skills
  • Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills

What We Offer
  • 401(k) savings plan match
  • Health coverage (medical, dental, vision)
  • HSA + employer contribution
  • Employer-paid life insurance
  • Short & long term disability
  • Legal/ID theft plans
  • Generous PTO and holiday schedule
  • Pet insurance
  • Read more about our benefits!

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
  • Walking, bending, lifting, repetitive motion
  • Use of hand tools and test equipment
  • Occasionally lift up to 50 lbs.
  • Ability to climb ladders

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.
Compensation
The pay range for this position is $19.50/hour - $22.00/hour. Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an "at-will" position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.
EEO Statement
DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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