Technical Relationship Manager Jobs in Springfield, NJ

Experience. Innovation

GCOM Software is changing the way governments work. And we are supporting our clients in a new way. We are reliable, capable and agile. Our fast paced and energetic culture allows our employees to make an impact.

We are proud to do work that matters – and to be viewed as a national player in the government arenas of regulatory and inspection automation, customer engagement and criminal justice systems and the Women Infant and Children (WIC) programs. We also specialize in product development, custom off the shelf (COTS) Implementations, and system integration services, including full application development lifecycle.

At GCOM, we are known as being a great place to work and a place to build your career! You will work with awesome technical teams to design and implement solutions for clients in a multiplatform environment. You will be encouraged to be creative and given the opportunity to leverage a wide variety of technical tools. Your energy, analytical, technical and business skills will drive real impact in your community.

Are you looking to Collaborate, Innovate and Thrive? Come join our growing team doing great work to make lives easier for the constituents of state and local governments.

GCOM is looking for candidates, to fill a role of Business Relationship Manager, to join our GCOM Software Team located in Leonia, NJ.

Key Responsibilities:

• Perform Project/Business Relationship Management duties for high risk / high value client projects or as needed
• Oversee day to day management of their assigned client accounts.
• Submits requirements to client to maintain relationship.
• Works with Staffing Director to establish performance metrics and sends weekly/monthly status reports documenting progress.
• Works with recruiting team to ensure best candidate is presented to client.
• Coordinate contract/project transition from Business Development to Delivery
• Conduct Monthly Contract Reviews with client
• Provide guidance and direction for assigned project staff
• Prepare and submit status reports as required for projects/accounts
• Resolve and/or escalate issues in a timely fashion
• Works with subcontractors and recruiters to maintain appropriate staffing levels
• Facilitates team and client meetings effectively
• Manage contract financials including profit and loss (P& L), expenses, and revenue approval/recognition
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Demonstrate expertise on contract requirements and provide guidance to necessary support personnel
• Work with Contracts group to ensure proper contract administration, including task orders, change orders, modifications, and renewals
• Ensure compliance with minority business enterprise (MBE), security, and other contract requirements
• Review and approve timesheets for contract personnel
• Work with the business development staff, as appropriate, to win re-competes of existing work, capture upsell opportunities with existing clients, and pursue net-new business opportunities
• Develop and maintain a network of companies to partner with (as a prime contractor or subcontractor) in the pursuit of business opportunities
• Participate in proposal development, including providing content, project scoping, and level of effort assessments and participating in proposal reviews as needed
• Participate in opportunities to learn about technical initiatives aligned with company strategy
• Maintain awareness of new and emerging technologies and the potential application on client engagements

Qualifications:

• Bachelor’s Degree required
• Five or more years of experience required in a similar role, with at least three years of experience managing IT related projects
• Proven experience in managing staffing and schedules
• Strong written and verbal communication skills.
• Ability to prioritize tasks and work assignments, delegating as appropriate
• Ability to interact with clients, contractors, recruiters, applicants, company employees
• Work independently, without hands-on supervision
• Detail oriented
• Familiar with a variety of the field's concepts, practices, and procedures
• Strong administrative and organizational skills

• Experience working with NYC Government, preferably in an IT related capacity

At GCOM, we work hard to enable creators of all kinds to succeed and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We are committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We encourage everyone to reach out to us and join the GCOM family!

If you think you are a good fit for us, we encourage you to apply. Check out our new career website for all open positions!