Technical Program Manager Jobs in Tennessee (NOW HIRING)

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

-        Leveragestechnical knowledge to identify risks, manage scope, estimate programtimelines, request feasibility, testing requirements, and determine appropriateresources.

-        Designsand shapes the strategy for product or service delivery, ensuring alignmentwith the third party, security, export, and accessibility compliancerequirements.

-        Integratesprogram demands and resourcing.

-        Leadsrapid response to the most critical security escalations, coordinating acrossteams and departments and serving as the primary point of contact to executivesto assess risk, determine comprehensive mitigation strategies, and ensurealignment and execution of the most effective path to resolution.

-        Leadsthe transformation and optimization of processes to ensure the highestreliability and resilience of products or services.

TechnicalManagement and Execution - Technical Strategy and Execution:

-        Utilizestechnical knowledge to identify and manage program dependencies and risks.

-        Supportsrapid response to escalations, coordinating within team and communicating tosenior team members to assess risk, determine mitigation strategies, andexecute the optimal proposed path to resolution.

-        Shapesoverall planning activities, ensuring alignment with enterprise architecture.

-        Definesand enforces delivery standards and guidelines, ensuring security, scalability,and alignment with best practices.

-        DevelopsLine of Business (LOB) strategies for change management and/or incidentresponse to enhance operational efficiency.

ProgramOversight - Strategy and Decision-Making:

-        Leadsthe alignment of priorities with customers, service, and stakeholder teamsthrough regular reporting to stakeholders and senior leadership.

-        Establishesscope and milestones, aligning to the broader program plan and companystrategies and goals, managing efforts between cross-functional teams todeliver programs or services.

-        Leadsefforts to define and monitor key performance indicators (KPIs) and measurementmethods for LOB performance.

-        Developsand communicates a comprehensive and strategic communication strategy of highlycomplex objectives to partners and customers.

ProgramOversight - Program and Operations Management:

-        Shapes andleads both technical and non-technical programs and highly complex,cross-organizational programs impacting products and business.

-        Guidesand mentors program staff (e.g., development, release management, customersuccess), providing expert technical support and strategic direction onremoving barriers, including risks and issues in workflows.

-        Providesguidance on developing and maintaining comprehensive program documentation(e.g., status reports, program plans) and develops risk mitigation strategies.

-        Ensuresattention to detail, including security and quality, in program management,from planning to execution and reporting.

-        Chairsregular program status meetings, fostering collaboration and driving effectivecommunication across teams and leaders.

-        Partnerswith leadership to set service level agreements (SLAs) and productivitybenchmarks aligned with long-term business goals.

-        Shapesand leads forecasting program demands, funding, and resourcing.

-        Leadsthe deployment of change management for programs, such as priority, scope,scheduling, development, requirement changes, and support.

ProgramOversight - Risk Management:

-        Drivesthe management of and responses to issues, bottlenecks, and risks, serving as apoint of escalation for all issues.

-        Developsplans based on the results of cost assessments, benefits analysis, and returnon investment (ROI) to improve decision-making and risk mitigation strategies.

-        Makesstrategic decisions, balancing business needs, technical constraints, andlong-term goals.

-        Removescritical blockers for the program and determines optimal technical and resourceoptions to drive the successful delivery and adoption of solutions.

ProcessEfficiency - Process Optimization:

-        Shapesprogram improvement strategies, leveraging best practices to drivetransformational change and optimize processes across the LOB.

-        Leadsthe development and optimization of program objectives and workflows, whileorchestrating the deployment of cross-functional solutions to address complexbusiness problems.

-        Collaborateswith management to innovate and optimize processes and procedures to driveachievement of LOB goals.

ProcessEfficiency - Continuous Improvement:

-        ChampionsLOB-wide integration of continuous improvement within programs, ensuring alignmentof insights across many workstreams with business objectives and operationalefficiency goals.

-        Establishesand champions best practices for leveraging data insights at scale, influencingsenior leadership decisions.

-        Leadsthe development of innovative business-critical improvements to the solution'savailability and reliability.

-        Iteratesprocesses based on feedback and KPIs, analyzing results through retrospectives.

-        Definesrequirements and configurations of existing and new development tools, whereapplicable.

Collaborationand Program Leadership - Cross Functional Collaboration:

-        Shapescollaboration across multiple teams, ensuring alignment of priorities andprogram goals.

-        Leadsprocess improvements across the LOB, working with senior leaders to implementteam-wide efficiency-driven solutions.

-        Communicatesstrategic program updates and insights to leadership teams, shaping decisionsat the LOB level.

-        Developsand refines engagement approaches for key stakeholders, ensuring informeddecision-making at scale to improve program planning and execution.

Collaborationand Program Leadership - Program Leadership:

-        Shapesand leads programs to optimize organizational efficiency.

-        Providesvisionary technical direction and mentorship to cross-functional teams.

-        Drivestransformative change at all levels of the LOB, from initiation throughdelivery, while ensuring alignment with strategic goals.

-        Ensuresthat the program team and other stakeholders are aligned with the program goalsand motivated, identifying and addressing conflicts and issues.

Dataand Analysis:

-        Shapesand directs the automation of comprehensive reporting, collaborating withdevelopment teams to drive continuous improvement of reports, dashboards,forecasts, and models for program execution.

-        Utilizesdata insights to solve highly complex problems impacting the success of theprogram(s), including adherence to SLAs.

-        Conductsanalysis on a large number of data sources with high complexity, which mayinclude competitive analysis, trend analysis, and KPI analysis, to drivedata-informed decisions to support the program goals, presenting findings withimmediate teams stakeholders.

StakeholderEngagement:

-        Shapesthe strategic direction of collaboration efforts across stakeholder teams forhigh-impact programs.

-        Servesas a trusted advisor to senior stakeholders, ensuring alignment between programpriorities and business objectives.

-        Definesstrategies for enhancing customer engagement, aligning service offerings withevolving business needs.

-        Driveslarge-scale product and process enhancements, influencing and guiding the LOB.

-        Developsand presents advanced strategies to mitigate risks to customer satisfaction,assessing the impact of mitigation efforts on broader group objectives.

-        Leadsthe alignment of varied priorities and Oracle commitments, ensuring optimalcoverage and response to customer needs, minimizing organizational risk toprograms.

CoreResponsibilities

Planning& Execution:

-        Managesand provides direction on timelines, deliverables, and budgets when applicablefor critical high-impact projects or initiatives that impact the line ofbusiness, ensuring timely completion and adherence to requirements. Anticipatesand plans for shifts in resources or timelines based on changing business priorities,ensuring optimal outcomes.

Collaboration& Partnership:

-        Influencescross-functional leaders and external stakeholders to gain alignment onstrategic objectives. Fosters partnerships with key business leaders,stakeholders, and/or customers, identifying opportunities for expandingpartnerships and promoting long-term organizational success. Championstransparency and inclusivity by actively seeking, listening to, andincorporating diverse perspectives.

ProblemSolving:

-        Leadsspecialized, advanced problem-solving efforts, serving as an escalation pointfor complex issues. Guides others to leverage innovative data-driven techniquesto address ambiguous or novel issues, identify root causes, and drives theimplementation of solutions that prevent future issues.

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