Technical Operations Manager Jobs in Springfield, IL

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The role will focus on technical account management for Rentokil's portfolio of top tier customers. You will act as a bridge between the customer and local Rentokil branches providing technical support and solutions to both stakeholders. You will be responsible for supporting Infestation Management, Service Excellence and PestConnect nationally, for both your assigned accounts and all National Accounts.

Duties & Responsibilities

• Proactively monitors service performance against KPIs, problem solves with operational leaders and National Accounts to ensure performance thresholds are met.

• Drives technical improvement to protocols and service delivery processes to improve customer retention and operational efficiency.

• Support your assigned customers nationally with required data (trackers)

• Reduce risk and infestation for your customers (nationally) and all Technical Account Manager (TAM) accounts

• Attend customer review meetings, producing and delivering management information to keep your customer informed and engaged on pest control, namely the trends, risks and recommendations across their portfolio

• Reduce infestation (and therefore non-productive visits) for your local Rentokil branches

• Conduct monthly QA quota and supporting audit excellence

• Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions, methods of deescalation, and training of team members.

• Support our Digital Development Manager with PestConnect issues if required

• Support your SAE's with the upselling innovation to our premium retail customers

• Travel up to 60% to various field and customer locations

Candidate Requirements

Education

• Bachelor's degree in biological science or entomology or related sciences is preferred, but not required.

• Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) preferred (or ability to obtain within 6 months of entering the role).

Experience

• A minimum of 5 years of related structural pest management experience is required.

Skills & Competencies

• PCQI (Preventive Controls Qualified Individual) Preferred

• CP-FS (Certified Professional - Food Safety) Preferred

• Strong project management skills

• Strong change management skills

• Building relationships, both internally and externally

• Written and verbal communication skills, including delivery of formal presentations

• Strong analytical and problem-solving skills

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.