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Technical Operations Coordinator Jobs in Raleigh, NC

Compass

WPO & Facilities Coordinator

Raleigh, NC

As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team ... operations, office management, or a high-volume administrative role. * Technical Proficiency:

CYNET SYSTEMS

Technical Specialist- Expert

Raleigh, NC · On-site

$80 - $85/hr

... coordinating technical delivery in complex, multi-team environments. * 1+ years of experience ... IT operations. * 1+ years of experience with SharePoint, relational data models, ETL/data ...

Home Depot

Warehouse Operations

Knightdale, NC

... protection processes, coordinating transportation logistics, managing inventory accuracy ... These positions require strong attention to detail, technical proficiency, and collaboration across ...

Home Depot

Warehouse Operations

Knightdale, NC · On-site

... protection processes, coordinating transportation logistics, managing inventory accuracy ... These positions require strong attention to detail, technical proficiency, and collaboration across ...

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Technical Operations Coordinator information

See Raleigh, NC salary details

$13

$24

$36

How much do technical operations coordinator jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for technical operations coordinator in Raleigh, NC is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.12 per hour, depending on experience, location, and employer.

What are the main responsibilities of a Technical Operations Coordinator?

A Technical Operations Coordinator oversees and manages the daily technical and operational activities within an organization. Their duties often include coordinating communication between technical teams, troubleshooting issues, monitoring workflows, and ensuring that projects and processes run smoothly. They also help implement new technologies, maintain documentation, and support process improvements. This role requires strong organizational, problem-solving, and communication skills to ensure technical operations are efficient and effective.

What does a technical Operations Coordinator do?

A Technical Operations Coordinator manages and supports technical systems, infrastructure, and processes within an organization. They coordinate between technical teams, troubleshoot issues, and ensure smooth operation of technology services, often using tools like ticketing systems and monitoring software.

What does a Technical Coordinator do?

A Technical Operations Coordinator manages technical processes, supports system maintenance, and ensures smooth operation of technology infrastructure. They often coordinate between technical teams, troubleshoot issues, and may use tools like ticketing systems or monitoring software. Strong organizational skills and technical knowledge are essential for this role.

How does a Technical Operations Coordinator typically interact with cross-functional teams on a daily basis?

As a Technical Operations Coordinator, you will frequently collaborate with various departments such as IT, engineering, and customer support to ensure seamless operations. Your day-to-day responsibilities often involve coordinating project timelines, troubleshooting technical issues, and facilitating communication between technical and non-technical stakeholders. This role requires strong organizational skills and the ability to translate technical requirements into actionable tasks for different teams. Effective collaboration and clear communication are essential for resolving issues quickly and maintaining operational efficiency.

What is the difference between Technical Operations Coordinator vs Network Operations Technician?

AspectTechnical Operations CoordinatorNetwork Operations Technician
CredentialsTypically requires a degree in IT, computer science, or related field; certifications like CompTIA Network+ or Cisco CCNA are commonOften requires similar certifications such as CompTIA Network+ or Cisco CCNA; some roles may accept relevant technical training
Work EnvironmentOffice-based with some on-site technical support; coordination across teams and departmentsPrimarily on-site or in data centers; focuses on network maintenance and troubleshooting
Employer & Industry UsageUsed in IT, telecommunications, and tech companies for coordinating technical operationsCommon in telecom, internet service providers, and large enterprise networks for network support

The Technical Operations Coordinator and Network Operations Technician roles share similar technical credentials and work environments, often within the same industries. The Coordinator focuses on overseeing overall technical processes and coordinating teams, while the Technician specializes in maintaining and troubleshooting network infrastructure.

What are the key skills and qualifications needed to thrive as a Technical Operations Coordinator, and why are they important?

To thrive as a Technical Operations Coordinator, you need strong organizational skills, technical troubleshooting abilities, and often a bachelor's degree in a relevant field such as information technology or operations management. Familiarity with workflow management tools, ticketing systems, and common IT platforms is typically required, and certifications like ITIL or PMP can be advantageous. Excellent communication, multitasking, and problem-solving skills help you collaborate across teams and respond effectively to operational challenges. These skills and qualifications ensure seamless technical processes, minimize downtime, and support efficient business operations.

What jobs will no longer exist in 2030?

By 2030, roles heavily reliant on manual data entry, routine administrative tasks, and certain manufacturing positions are expected to decline due to automation and AI advancements. For a Technical Operations Coordinator, roles involving repetitive technical troubleshooting may decrease as AI-driven tools become more capable, but positions requiring complex problem-solving and oversight will continue to evolve rather than disappear.

What jobs pay 4000 a week without a degree?

A Technical Operations Coordinator typically requires relevant technical skills and experience rather than a degree, and can earn around $4,000 weekly depending on the industry and location. High-paying roles in fields like IT support, network management, or systems administration may also reach this level with specialized skills and certifications such as CompTIA or Cisco certifications. These roles often involve working in fast-paced environments and may require on-call availability or overtime.
What are the most commonly searched types of Technical Operations jobs in Raleigh, NC? The most popular types of Technical Operations jobs in Raleigh, NC are:
What job categories do people searching Technical Operations Coordinator jobs in Raleigh, NC look for? The top searched job categories for Technical Operations Coordinator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Operations Coordinator jobs? Cities near Raleigh, NC with the most Technical Operations Coordinator job openings:
Technical Operations Coordinator jobs near you
Infographic showing various Technical Operations Coordinator job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $50,070 per year, or $24.1 per hour.
Service Delivery Manager (Technical Lead)

Service Delivery Manager (Technical Lead)

Custom Computer Specialists

Raleigh, NC • On-site

$112K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
The Service Delivery Manager (Technical Lead) is responsible for leading the day-to-day execution, quality, and consistency of Managed Services delivery for the Raleigh office. This role is focused on ensuring an exceptional client experience through strong technical leadership, operational discipline, and effective service execution.
This individual will serve as the senior technical escalation point for the local Managed Services team and will function as a player-coach leader - capable of mentoring technical staff, supporting complex issue resolution, and driving accountability around ticket quality, incident response, escalation management, and customer communication.
The ideal candidate brings a strong background in managed services operations, technical troubleshooting, and service leadership, along with a passion for building a high-performing support environment centered around responsiveness, ownership, and client satisfaction.
This role partners closely with leadership and cross-functional teams to support successful service outcomes, but is not responsible for direct sales ownership, pricing strategy, or P&L management.
What You'll Do:
Service Delivery & Client Experience
  • Lead day-to-day Managed Services delivery operations for the Raleigh office
  • Ensure service delivery meets or exceeds established SLAs, KPIs, and customer experience expectations
  • Serve as the primary point of leadership during client-impacting service issues and escalations
  • Promote a customer-first culture focused on responsiveness, accountability, and high-quality communication
  • Support a smooth and consistent onboarding experience for new and transitioning clients
  • Partner with internal teams to ensure service delivery aligns with client expectations and operational standards

Technical Leadership & Escalation Management
  • Act as the highest technical escalation point for the local Managed Services team
  • Provide hands-on guidance and support for complex technical issues, including:
    • Hypervisor Implementation & Support - Horizon VDI / ProxMox / Guacamole
    • Desktop / End User Support - Access Points, Cameras, Printers, TVs
    • General infrastructure, cloud, and connectivity-related support issues
  • Support technical staff with advanced troubleshooting, root cause analysis, and issue resolution
  • Lead or coordinate technical response during incidents, outages, and other high-priority support events
  • Reinforce effective triage, prioritization, and escalation practices across the team

Incident, Queue, and Operational Management
  • Oversee ticket triage, queue health, prioritization, and workflow management
  • Ensure incidents and escalations are handled with urgency, ownership, and clear communication
  • Lead or support incident response, major incident coordination, and escalation management
  • Establish and reinforce best practices for:
    • ticket documentation
    • case ownership
    • escalation quality
    • follow-through and closure standards
  • Identify recurring issues and partner with leadership to improve processes, consistency, and service outcomes

Team Leadership & Local Office Support
  • Lead daily stand-ups, team coordination, and workflow alignment activities
  • Provide direct coaching, mentorship, and day-to-day leadership for technical team members
  • Support employee performance management and professional development conversations
  • Foster a positive, accountable, and service-oriented team culture
  • Assist with practical local office support needs, including coordination of equipment handling, shipping/receiving, and general office operational support as needed

Perform other job-related duties as assigned
What You Bring:
    • 7+ years of experience in IT support, managed services, or technical operations
    • 3+ years of leadership experience in a Managed Services, Service Desk, or Technical Support environment
    • Demonstrated success serving as a senior technical escalation point within a support organization
    • Strong experience with:
      • ticket triage and queue management
      • incident response and incident management
      • escalation handling
      • service delivery operations
    • Hands-on technical experience supporting or troubleshooting:
      • Hypervisor Implementation & Support - Horizon VDI / ProxMox / Guacamole
      • Desktop / End User Support - Access Points, Cameras, Printers, TVs
      • General infrastructure, cloud, and connectivity-related support issues
    • Broad familiarity with Microsoft-based environments, including Microsoft 365
    • Excellent customer service instincts with the ability to navigate challenging situations professionally and effectively
    • Strong verbal and written communication skills
    • Proven ability to balance technical expertise, team leadership, and customer-facing professionalism

Bonus Points If You Have:
  • Experience working in a Managed Services Provider (MSP) environment
  • Familiarity with IT service management frameworks and operational best practices
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
  • Experience helping teams improve structure, consistency, and service maturity

#IND
CCS Offers:
  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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