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Director Technical Operations Jobs in Raleigh, NC

Syner-G

Regional Director, Southeast

Raleigh, NC

POSITION OVERVIEW: We are seeking a dynamic and motivated Regional Director of Technical Operations, Southeast to lead our operations and growth strategy in the Raleigh-Durham area, with ...

Liberty Mutual

Technical Director

Raleigh, NC · Hybrid

$106K - $183K/yr

Description Technical Director Industrial Hygiene and Engineering Services We are seeking an ... Position requires occasional early morning, evening, or weekend support based on operational needs.

Liberty Mutual

Technical Director

Raleigh, NC · Hybrid

Description Technical Director Industrial Hygiene and Engineering Services We are seeking an ... Position requires occasional early morning, evening, or weekend support based on operational needs.

Syner-G

Regional Director, Southeast

Raleigh, NC · On-site

We are seeking a dynamic and motivated Regional Director of Technical Operations, Southeast to lead our operations and growth strategy in the Raleigh-Durham area, with accountability for performance ...

Syner-G

Regional Director, Southeast

Raleigh, NC · On-site

We are seeking a dynamic and motivated Regional Director of Technical Operations, Southeast to lead our operations and growth strategy in the Raleigh-Durham area, with accountability for performance ...

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All JobsTechnical Operations JobsDirector Technical Operations JobsDirector Technical Operations Jobs in Raleigh, NC

Director Technical Operations information

See Raleigh, NC salary details

$58.8K

$136.4K

$189.5K

How much do director technical operations jobs pay per year?

As of Jul 10, 2026, the average yearly pay for director technical operations in Raleigh, NC is $136,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,200.00 and $166,200.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Operations vs Operations Manager?

AspectDirector Technical OperationsOperations Manager
Required CredentialsBachelor's or Master's in Engineering, Business, or related field; often certifications in project management or technical areasBachelor's degree in Business, Management, or related field; certifications like PMP are common
Work EnvironmentOversees multiple teams, strategic planning, high-level decision making in technical settingsManages daily operations, team supervision, process implementation at the departmental level
Employer & Industry UsageUsed in tech, manufacturing, and engineering firms for senior technical leadershipCommon across various industries for operational oversight at the team or department level

The main difference is that the Director Technical Operations focuses on strategic, high-level technical oversight and long-term planning, while the Operations Manager handles day-to-day operational management and team supervision. Both roles require technical knowledge, but the director role is more strategic and broad in scope.

What does a Director of Technical Operations do?

A Director of Technical Operations oversees the technical aspects of a company's operations, ensuring that systems, processes, and teams function efficiently and effectively. They manage technical teams, develop strategies for system improvements, and coordinate cross-department efforts to meet organizational goals. Their responsibilities often include implementing best practices, maintaining service quality, and overseeing budgets and resource allocation for technical projects. This leadership role requires strong technical knowledge, management skills, and the ability to align technology initiatives with business objectives.

How does a Director of Technical Operations typically collaborate with cross-functional teams to achieve organizational goals?

A Director of Technical Operations frequently partners with teams across engineering, product management, customer support, and IT to drive seamless technology delivery and operational efficiency. This role often involves coordinating large-scale projects, aligning technical resources with business priorities, and facilitating communication between technical and non-technical stakeholders. Effective collaboration ensures that operational strategies support overall company objectives and that projects are delivered on time and within budget. Regular meetings, status updates, and joint planning sessions are common practices to maintain alignment and foster a collaborative culture.

What are the key skills and qualifications needed to thrive as a Director of Technical Operations, and why are they important?

To excel as a Director of Technical Operations, you need extensive experience in operations management, project leadership, and a solid background in engineering or information technology, often backed by a relevant degree. Familiarity with IT service management tools, cloud platforms, and certifications like ITIL or PMP are commonly required. Exceptional communication, strategic thinking, and team leadership are critical soft skills that set high performers apart. These qualities are essential for aligning technical teams with business goals, ensuring efficient operations, and driving organizational growth.
What are the most commonly searched types of Technical Operations jobs in Raleigh, NC? The most popular types of Technical Operations jobs in Raleigh, NC are:
What are popular job titles related to Director Technical Operations jobs in Raleigh, NC? For Director Technical Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Technical Operations jobs in Raleigh, NC look for? The top searched job categories for Director Technical Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Technical Operations jobs? Cities near Raleigh, NC with the most Director Technical Operations job openings:
Director Technical Operations jobs near you
Director Infrastructure & Operations (Desktop)

Director Infrastructure & Operations (Desktop)

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

Other

Re-posted 22 days ago

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

89th of 146 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.
The IT Infrastructure & Operations Director is responsible for leading the Bank's desktop technical operations, infrastructure, and associated teams. This role ensures the performance, reliability, security, and cost-effectiveness of enterprise infrastructure, including software, hardware and related tools. The position provides strategic leadership, operational oversight, and technical expertise while managing and developing a high-performing IT organization supporting critical business and regulatory needs.
This role manages an organization of approximately 20 associates, with 3-4 direct reports, and partners closely with business stakeholders, vendors, and senior leadership.
Responsibilities
Infrastructure & Operations Leadership
  • Provide oversight for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services.
  • Lead associate teams responsible for daily technical operations and long-term infrastructure stability.
  • Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness.
  • Guide teams through the resolution of complex technical incidents and escalations.
  • Ensure infrastructure solutions are scalable, resilient, and aligned with overall operational needs.

Strategy & Business Alignment
  • Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements.
  • Partner with internal business leaders to understand needs and translate them into effective technical solutions.
  • Develop and maintain strong relationships with vendors, service providers, and external partners.
  • Lead and execute infrastructure-related initiatives, continuous improvement efforts, and modernization programs.

Management & Leadership
  • Set clear expectations and accountability to achieve departmental and organizational goals.
  • Manage budget planning, forecasting, and resource allocation for infrastructure and operations.
  • Develop, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance.
  • Recruit, coach, develop, and evaluate management and technical staff.
  • Foster a supportive, inclusive, and performance-driven team environment focused on professional growth.

Technical Expertise & Governance
  • Serve as a technical and strategic advisor to senior management on infrastructure and operations matters.
  • Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services.
  • Oversee identity and access management, security controls, vulnerability management, and system hardening as required.
  • Ensure compliance with financial services regulatory requirements, security standards, and internal controls.
  • Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions.

Qualifications
Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management
Preferred Skills & Experience
  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, security controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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