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Technical Operation Manager Jobs in Ohio (NOW HIRING)

WOW!

Lead Commercial Technical Operations

Columbus, OH · On-site

$110 - $150/hr

... management, including:RunbooksKnowledge Base articlesTechnical tipsPost-incident lessons ... As the Lead Commercial Technical Operations professional, you'll play a vital role in supporting ...

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy ... Prior experience in technical support or service operations * Experience analyzing service data and ...

TIP Trailer Services Norway ANS

$52.19 - $69.58/hr

... * Technisches Verständnis & eigenständige Arbeitsweise * Teamgeist und Lust, mit anzupacken Warum TIP? Wir bieten dir einen sicheren und modernen Arbeitsplatz in einer wachsenden Branche, in dem ...

LF Studios

Technical Assembly Coordinator

Blue Ash, OH · On-site

$75K/yr

This leader is responsible for managing the daily operations, schedules, and productivity of the company's technical departments, including mechanical assembly, show tech assembly, and welding. The ...

TIP Trailer Services Norway ANS

$79.93 - $102.76/hr

Abgeschlossene kaufmännische oder technische Ausbildung, Studium oder Meisterausbildung * Mehrjährige Berufserfahrung in einer Nutzfahrzeugwerkstatt oder einem vergleichbaren Umfeld * Erfahrung in ...

OCLC

Technical Manager

Dublin, OH · On-site

$125 - $180/hr

Ensure production readiness and operational excellence, including monitoring, logging, incident ... technical leadership role such as engineering manager or tech lead.* Strong coding ability and ...

OCLC, Inc.

Technical Manager

Dublin, OH · On-site

Ensure production readiness and operational excellence, including monitoring, logging, incident ... technical leadership role such as engineering manager or tech lead. * Strong coding ability and ...

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Showing results 21-40

All JobsTechnical Operation JobsTechnical Operation Manager JobsTechnical Operation Manager Jobs in Ohio

Technical Operation Manager information

See Ohio salary details

$48.5K

$144.8K

$184K

How much do technical operation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical operation manager in Ohio is $144,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,800.00 and $172,100.00 per year, depending on experience, location, and employer.

What does a technical operation manager do?

A Technical Operation Manager oversees the daily operations of an organization's technical departments, ensuring that systems and processes run smoothly and efficiently. They are responsible for managing technical teams, coordinating projects, maintaining infrastructure, and implementing best practices for operational excellence. This role often involves problem-solving, process optimization, and ensuring that technology aligns with business goals. Technical Operation Managers also collaborate with other departments to support organizational objectives and may handle budgeting and resource allocation.

What are the key skills and qualifications needed to thrive as a technical operation manager?

To thrive as a Technical Operation Manager, you need strong leadership, project management, and technical expertise, generally supported by a bachelor’s degree in engineering, IT, or a related field. Familiarity with IT service management systems (like ITIL), cloud platforms, and operations management tools is typically required, and certifications such as PMP or ITIL are advantageous. Excellent problem-solving, communication, and team coordination skills help you stand out in this role. These abilities are crucial for ensuring smooth technical operations, driving process improvements, and leading teams to meet organizational objectives.

What are some common challenges a technical operation manager faces when coordinating cross-functional teams?

Technical Operation Managers often encounter challenges such as aligning priorities between technical and non-technical departments, managing communication gaps, and balancing competing project deadlines. To overcome these, they need strong organizational skills and the ability to translate technical requirements for diverse stakeholders. Regular status meetings and clear documentation help ensure everyone stays informed and projects move forward smoothly.

What is the difference between Technical Operation Manager vs Network Operations Center (NOC) Manager?

AspectTechnical Operation ManagerNetwork Operations Center (NOC) Manager
Required CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPBachelor's in Computer Science, Networking, or related; certifications like CCNA, Network+
Work EnvironmentOversees technical teams, manages infrastructure, and ensures operational efficiencyManages NOC staff, monitors network performance, and handles incident response
Employer & Industry UsageTelecommunications, IT services, data centersTelecom providers, ISPs, large enterprises with extensive networks

The Technical Operation Manager and NOC Manager roles both focus on maintaining technical infrastructure, but the Technical Operation Manager has a broader scope overseeing various technical operations, while the NOC Manager specializes in network monitoring and incident management. Both roles require technical certifications and are vital in industries like telecommunications and IT services.

What are popular job titles related to Technical Operation Manager jobs in Ohio?

For Technical Operation Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Operation Manager jobs in Ohio look for?

The top searched job categories for Technical Operation Manager jobs in Ohio are:

What cities in Ohio are hiring for Technical Operation Manager jobs?

Cities in Ohio with the most Technical Operation Manager job openings:

Technical Operation Manager jobs near you
Infographic showing various Technical Operation Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $144,779 per year, or $69.6 per hour.

Lead Commercial Technical Operations

Wideopenwest

Columbus, OH • On-site

Full-time

Re-posted 12 days ago

Job description

The Opportunity
We're seeking a highly skilled Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business customers across SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center environments.
In this role, you'll provide technical leadership, mentor Tier 2 team members, coordinate real-time operational activities, and serve as the primary technical escalation point before Supervisor engagement. You'll play a critical role in strengthening Tier 2 capabilities through coaching, knowledge sharing, and hands-on leadership while helping ensure exceptional service delivery for our commercial customers.
This is an outstanding opportunity for a technical leader who enjoys mentoring others, solving complex networking challenges, and driving operational excellence in a fast-paced Network Operations environment.
What You'll Do
Technical Leadership & Shift Operations
Serve as the senior technical resource and operational leader during your assigned shift.
Responsibilities include:
  • Serving as the shift and floor lead by providing:
    • Real-time queue oversight
    • Workload balancing
    • Coverage recommendations
  • Acting as the first internal escalation point for Tier 2 agents before Supervisor engagement, formalizing the Tier 2 → Tier 3 → Engineering escalation path
  • Representing the team during Priority 1 (P1) and Priority 2 (P2) incidents, including:
    • Bridge participation
    • Communication leadership
    • Coordination with Engineering teams
  • Reinforcing Supervisor-established standards related to:
    • Schedule adherence
    • Ticket quality
    • Documentation standards

Coaching, Mentorship & Team Development
Help elevate the technical capabilities of the team through continuous coaching and knowledge sharing.
Responsibilities include:
  • Delivering:
    • Side-by-side coaching
    • Ticket reviews
    • Call reviews
    • Targeted skill-gap remediation
  • Leading:
    • Shift huddles
    • Technical training sessions
    • Readiness initiatives for new products, features, and process updates
  • Owning team-facing knowledge management, including:
    • Runbooks
    • Knowledge Base articles
    • Technical tips
    • Post-incident lessons learned
  • Providing performance feedback to Supervisors regarding:
    • Coaching opportunities
    • Individual readiness
    • Career advancement recommendations

Advanced Technical Support
Serve as the team's Subject Matter Expert (SME) across the WOW! Business portfolio.
Responsibilities include:
  • Supporting all WOW! Business:
    • Voice services
    • Video services
    • Data products
  • Handling the most complex customer trouble tickets
  • Modeling effective troubleshooting techniques while actively transferring knowledge to teammates
  • Providing advanced OSI model-based diagnosis, troubleshooting, consulting, and coordination for customer-impacting issues
  • Coordinating issue resolution among:
    • Customers
    • Network Administrators
    • Vendors
    • Field Technicians
    • Service Providers
    • Internal WOW! teams

Data Center Operations
Support mission-critical Data Center operations by:
  • Monitoring critical infrastructure systems, including:
    • Physical Security
    • Power
    • HVAC
  • Providing Hands and Feet support when required
  • Maintaining documentation and security for customer equipment and packages received and shipped through Data Centers
  • Following all Ticket Management and Data Center operational policies and procedures

Product Support & Documentation
Responsibilities include:
  • Documenting technical issues and resolutions within company ticketing and billing systems
  • Assisting with the testing, certification, implementation, and support of new WOW! Business products
  • Performing additional duties as assigned

What You'll Bring
Minimum Education & Experience
  • High School Diploma or equivalent required
  • Associate's degree or higher in:
    • Information Technology
    • Computer Science
    • Telecommunications
    • Related technical field preferred
  • Four years of telecommunications or related technical support experience within:
    • Network Operations Centers
    • Systems Administration
    • IT Operations

Skills & Abilities for Success
Technical Leadership
  • Demonstrated experience mentoring, coaching, or serving in an informal technical leadership role
  • Proven ability to lead through influence without formal supervisory authority

Certifications
One or more industry-recognized certifications required at hire or within 12 months of entering the role, including:
  • Network+
  • CCENT
  • CCNA
  • SIP School

-or equivalent training in:
  • IPv4 / IPv6
  • VoIP
  • SIP technologies

Networking & Telecommunications Expertise
Strong understanding of:
  • Internet protocols
  • Networking fundamentals
  • Routers
  • Switches
  • IP subnetting

Working knowledge of:
  • WAN
  • LAN
  • VLAN
  • VPN troubleshooting

Preferred experience with:
  • RF Signals
  • HFC Networks

Familiarity with:
  • Local, long-distance, and toll-free telephony
  • LNP Porting
  • LIBD
  • PAC
  • VoIP
  • Customer Premise Equipment (CPE)
  • Telephony features

Technical Skills
  • Strong analytical and troubleshooting abilities
  • Excellent organizational skills
  • Ability to utilize CLI across networking platforms to investigate service-impacting events
  • Proficiency with:
    • Microsoft Office applications
    • Internet software
    • Email systems
  • Ability to quickly learn billing platforms and online support tools

Communication & Collaboration
  • Excellent verbal communication and active listening skills
  • Ability to effectively guide customers and teammates through complex troubleshooting scenarios
  • Comfortable collaborating across multiple technical disciplines during critical service events

Work Environment
  • Ability to multitask and perform effectively in a fast-paced operations environment
  • Ability to work scheduled shifts within a 24/7 operational environment
  • Ability to participate in on-call rotations as designated by management

Physical Demands & Working Conditions
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Regularly required to talk and hear
  • Required to use hands for typing, handling objects, and paperwork
  • Required to use close vision and maintain focus
  • Required to occasionally carry equipment and climb ladders
  • Required to sit, stand, bend at the knees and waist, and walk

Why Join Us?
As the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply