Technical Implementation Manager Jobs in Rochester, NY

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won't be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

We are seeking a Principal Solution Consultant – Post-Sales (Platform) to drive the successful implementation, optimization, and adoption of our platform for enterprise clients. This role is instrumental in ensuring seamless onboarding, delivering tailored solutions, and maximizing client ROI. As a trusted advisor, you will work closely with clients and internal teams, including Engineering, Data Science, Product, Customer Success, and Support, to ensure smooth post-sales execution and long-term platform success.

Implementation & Solution Delivery

• Lead the end-to-end platform implementation process, ensuring timely and successful deployments.
• Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.
• Develop and refine best practices for scalable, high-impact implementations.

Hyper-Care & Client Success

• Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance.
• Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions.
• Continuously refine risk mitigation strategies to improve system performance and security.

Solution Customization & Technical Expertise

• Work with clients to customize platform functionalities based on their operational and business needs.
• Act as a technical bridge between clients and internal teams, translating requirements into product enhancements.
• Diagnose and troubleshoot technical and product issues, ensuring minimal disruption.

Client Training & Enablement

• Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption.
• Develop and maintain detailed documentation on implementation processes and platform configurations.

Cross-Functional Collaboration

• Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities.
• Align with Customer Success to ensure ongoing client value realization beyond implementation.
• Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.

Continuous Improvement & Strategic Impact

• Collect and analyze client feedback to enhance implementation strategies and platform usability.
• Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization.
• Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

What you bring

• Bachelor's degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus).
• Experience working in post sales capacity in fraud detection and risk mitigation ecosystem
• 7+ years of experience in technical implementation, platform solutions, or post-sales consulting.
• Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting.
• Proven ability to lead enterprise-level implementations with measurable client outcomes.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.