Customer Success Manager
York, NY · On-site +1
Ensure successful implementation of Webbing products and services. * Conduct regular customer ... Fully remote role * Medical benefits
Customer Success Manager
York, NY · On-site +1
Ensure successful implementation of Webbing products and services. * Conduct regular customer ... Fully remote role * Medical benefits
Saas Implementation Remote information
See Rochester, NY salary details
$26.56 - $31.39
4% of jobs
$31.39 - $36.22
13% of jobs
$38.50 is the 25th percentile. Wages below this are outliers.
$36.22 - $41.05
18% of jobs
$41.05 - $45.88
14% of jobs
The median wage is $46.76 / hr.
$45.88 - $50.71
11% of jobs
$50.71 - $55.54
8% of jobs
$58.62 is the 75th percentile. Wages above this are outliers.
$55.54 - $60.37
11% of jobs
$60.37 - $65.20
8% of jobs
$65.20 - $70.03
7% of jobs
$70.03 - $74.86
3% of jobs
$74.86 - $79.69
2% of jobs
$26
$50
$79
How much do saas implementation remote jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for saas implementation remote in Rochester, NY is $50.72, according to ZipRecruiter salary data. Most workers in this role earn between $37.93 and $60.24 per hour, depending on experience, location, and employer.
What does a SaaS Implementation Specialist do when working remotely?
A SaaS Implementation Specialist working remotely is responsible for helping clients set up, configure, and launch Software as a Service (SaaS) products without being on-site. They manage onboarding processes, provide training and support, and ensure the software integrates smoothly with existing client systems. Communication is often carried out via video calls, email, and collaboration tools, making strong digital communication skills essential. Their goal is to help clients achieve successful adoption and maximize the value of the software.
What are common challenges faced by remote SaaS Implementation specialists and how can they be addressed?
Remote SaaS Implementation specialists often encounter challenges such as coordinating effectively with clients across different time zones, managing communication without face-to-face interaction, and ensuring client adoption of the software. To address these, it’s important to establish clear communication channels, use project management tools for transparency, and schedule regular check-ins with clients and internal teams. Building strong documentation and providing accessible training resources can also help ensure successful implementations and client satisfaction.
What are the key skills and qualifications needed to thrive as a SaaS Implementation Specialist remote, and why are they important?
To thrive as a SaaS Implementation Specialist (Remote), you need a strong background in software implementation, customer onboarding, and project management, often supported by a degree in IT, business, or related fields. Familiarity with SaaS platforms, CRM systems, and project management tools like Jira or Asana, as well as relevant certifications (e.g., PMP or Salesforce certification), is highly beneficial. Excellent communication, problem-solving abilities, and self-motivation are crucial soft skills for managing client relationships and remote work challenges. These skills ensure seamless client onboarding, effective project delivery, and customer satisfaction in a distributed work environment.
What is the difference between Saas Implementation Remote vs SaaS Support Specialist?
| Aspect | Saas Implementation Remote | SaaS Support Specialist |
|---|---|---|
| Credentials | Typically requires technical certifications, project management skills | Requires customer service and technical troubleshooting skills |
| Work Environment | Remote, project-based, collaborative teams | Remote or on-site, focused on customer support |
| Industry Usage | Used in SaaS deployment and onboarding processes | Used in ongoing customer support and issue resolution |
| Search & Comparison Intent | Understanding implementation roles and responsibilities | Comparing support roles and troubleshooting tasks |
While both roles operate remotely within the SaaS industry, Saas Implementation Remote focuses on deploying and onboarding new clients, requiring technical and project management skills. SaaS Support Specialist primarily handles ongoing customer support, troubleshooting, and issue resolution. The roles complement each other but differ in scope and responsibilities.
What are the most commonly searched types of Saas Implementation jobs in Rochester, NY?
The most popular types of Saas Implementation jobs in Rochester, NY are:
What are popular job titles related to Saas Implementation Remote jobs in Rochester, NY?
For Saas Implementation Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Saas Implementation Remote jobs in Rochester, NY look for?
The top searched job categories for Saas Implementation Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Saas Implementation Remote jobs?
Cities near Rochester, NY with the most Saas Implementation Remote job openings:
Full-time
Re-posted 22 days ago
Job description
Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
Customer Lifecycle Management
Business Growth
Operational Excellence
Customer Site Visits
Requirements
Preferred Qualifications
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
- Build trusted relationships with customer stakeholders and executive sponsors.
- Develop and execute Customer Success Plans aligned with customer business objectives.
- Drive customer adoption, retention, satisfaction, and long-term growth.
- Monitor customer health, usage trends, and business outcomes.
- Identify customer risks and proactively lead mitigation plans.
- Act as the primary customer advocate within Webbing.
Customer Lifecycle Management
- Coordinate customer onboarding and deployment activities.
- Ensure successful implementation of Webbing products and services.
- Conduct regular customer cadence meetings.
- Lead Executive Business Reviews (EBRs) and strategic planning sessions.
- Track commitments and ensure timely follow-up on action items.
Business Growth
- Partner with Sales to identify expansion and cross-sell opportunities.
- Support strategic account planning and customer growth initiatives.
- Promote adoption of new products and platform capabilities.
Operational Excellence
- Maintain accurate customer records and Salesforce account hygiene.
- Document customer architecture, stakeholders, and success plans.
- Monitor SIM usage, data consumption, and service trends.
- Coordinate operational requests with Customer Operations and Support.
- Ensure timely communication during incidents and major service events.
Customer Site Visits
- Travel regularly to customer locations across the United States.
- Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
- Strengthen executive relationships through face-to-face engagement.
- Support strategic customer initiatives and key business milestones.
Requirements
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
- Experience managing enterprise or B2B customers.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational, analytical, and project management abilities.
- Experience with Salesforce or similar CRM platforms.
- Professional English (spoken and written).
- Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.
Preferred Qualifications
- Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
- Experience managing strategic or global enterprise customers.
- Knowledge of APIs, eSIM technologies, or connectivity platforms
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role
- Medical benefits