Technical Documentation Writing Jobs in Rochester, NY

The expected hiring range for this position is: $88,800.00-$116,900.00. Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such the scope and responsibilities of the position, qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs. This position is not eligible for relocation assistance, sponsorship assistance or referral bonus program.

Under general supervision and working on complex tasks, responsible for all activities related to system administration, assigning personnel to various projects, directing their activities, and evaluating their work as required. Works on several complex components of a project. Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration, and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system. May lead and supervise others in a group.

• Responsible for all activities related to system administration.
• Assigning personnel to various projects, directing their activities, and evaluating their work as required.
• Ensuring long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.
• Responsible for the installation, maintenance, configuration, and integrity of computer software.
• Implementing operating system enhancements that will improve the reliability and performance of the system.
• Recognizing and trouble shooting complex problems with server hardware, operating system and applications software.
• Establishing and documenting standards and procedures for management review.
• Assuming computer security responsibility for managed systems.
• Communicating and coordinating with other technical personnel working closely on a project, including those from non-computing disciplines.
• Communicating effectively to management, peers, and stakeholders, in written and verbal form, such as the following activities: telephone queries; written progress and status reports; electronic mail; and technical documentation.
• Providing consultation to users and supporting services as needed.
• Interfacing with suppliers and vendors as needed.
• May supervise, instruct, direct, and check the work of others in a group.
• Performing other duties as assigned by supervisor.
• Abiding by and being responsible for performing all duties in accordance with all environmental, health and safety regulations and practices pertinent to this position.

Bachelor’s degree in computer science, information systems, engineering, business systems, or a related field, with 5+ years of experience supporting complex enterprise systems, business applications, or technical projects. Equivalent combinations of education and experience may be considered where applicable.

• In-depth understanding of enterprise computer systems, application administration, troubleshooting, and problem-solving techniques.
• Advanced knowledge of CMMS, asset management systems, maintenance processes, reporting, and data management practices.
• Strong organizational skills and attention to detail with the ability to manage complex systems, competing priorities, and multiple stakeholder needs.
• Ability to analyze business requirements and translate them into effective system solutions.
• Experience with system configuration, access management, testing, implementation, and documentation.
• Experience developing reports, metrics, dashboards, and data-driven solutions to support operational decision-making.
• Strong written, oral, and presentation communication skills, with the ability to effectively communicate complex technical information to diverse audiences, including end users, technical personnel, management, and leadership.
• Ability to work effectively with technical personnel, maintenance professionals, engineers, vendors, and organizational leadership.
• Ability to lead projects, coordinate activities, and support continuous improvement initiatives.
• Contributes effectively within a diverse workforce and upholds Fermilab’s commitment to equity, diversity, and inclusion.

• In depth technical understanding of computer systems and problem-solving skills.
• Good organizational skills and attention to detail.
• Good communication skills and strong ability to describe technical information in easy-to-understand terms.

Please note that the described work arrangement is subject to change based on business needs and is not guaranteed to be final. Onsite: This is an onsite role, and the candidate must be able to work from our Batavia Office.

• Medical, Dental, Vision and Flexible Spending Accounts
• Paid time off
• Life insurance
• Short and Long-term disability insurance
• Retirement benefits
• Onsite day care

Fermilab is America’s premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole.

Drug-Free Workplace & Pre-Employment Screening Fermilab is dedicated to fostering a safe, productive and drug-free environment. An offer of employment is contingent upon the successful completion of a background check and drug screening.

In accordance with Homeland Security Presidential Directive 12 (HSPD-12) new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment.

Fermilab employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. Such individuals will be asked to disclose any participation for review by Fermilab's Office of General Counsel.

Fermilab requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: https://get-connected.fnal.gov/wp-content/uploads/2021/09/REALID-Documents.pdf. If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview.

Fermilab is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Fermilab is the United States' premier particle physics laboratory. We work on the world's largest and most advanced particle accelerators and dig down to the tiniest building blocks of matter. We probe the farthest reaches of the universe, seeking out the nature of dark matter and dark energy. Fermilab's over 2,000 employees include scientists and engineers from all around the world and collaborators from more than 50 countries on physics experiments based in the United States and elsewhere. Our work experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, our people. To learn more about Fermilab's employee programs, visit our main Careers site.