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Technical Communicator Jobs in California (NOW HIRING)

Monaco

Technical Lead

San Francisco, CA · On-site

$200K - $400K/yr

Clear technical communicator who can align stakeholders and cut through ambiguity in a fast paced environment. Nice to Have * Experience with working with GTM or revenue data. * Experience with ...

Slope

Technical Lead

San Francisco, CA · On-site

$120 - $150/hr

Clear technical communicator who can align stakeholders and cut through ambiguity in a fast paced environment. Nice to have * Experience with working with GTM or revenue data. * Experience with ...

Sidram Technologies

Technical Writer

Santa Clara, CA · On-site

Bachelor's degree in Technical Communication, Computer Science, or a related field * 2-5 years of experience in technical writing or documentation (experience may vary by role level) * Strong written ...

Skild AI

Technical Writer

San Mateo, CA

Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related field, or equivalent practical experience * Experience as a technical writer producing documentation ...

ServiceTitan

Technical Writer (Contract)

Glendale, CA · On-site

Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent * Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component ...

ServiceTitan

Technical Writer (Contract)

Glendale, CA · On-site +1

Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent * Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component ...

FedWriters, Inc.

Technical Editor

Camp Pendleton, CA · On-site

$81K - $88K/yr

Bachelor's degree in English, Technical Communication, Journalism, Engineering, or a related field (or equivalent additional years of relevant experience in lieu of degree) * At least 3 years of ...

FedWriters, Inc.

Technical Editor

Camp Pendleton, CA · On-site

Bachelor's degree in English, Technical Communication, Journalism, Engineering, or a related field (or equivalent additional years of relevant experience in lieu of degree) * At least 3 years of ...

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How much do technical communicator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical communicator in California is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical communicator, and why are they important?

To excel as a Technical Communicator, you need strong writing and editing skills, a grasp of technical concepts, and often a degree in English, communications, or a related field. Familiarity with authoring tools like Adobe FrameMaker, MadCap Flare, and content management systems is typically required, and certification from organizations like the Society for Technical Communication can be advantageous. Attention to detail, problem-solving, and the ability to translate complex information into clear, user-friendly content are standout soft skills. These capabilities ensure that technical information is accessible, accurate, and valuable to end users, supporting product success and user satisfaction.

What is a technical communicator?

Technical Communicators are professionals who create clear and user-friendly documentation for complex products, processes, or systems. They translate technical information into understandable content such as manuals, help guides, online instructions, and FAQs, tailored for various audiences. Their work helps users understand and effectively use technology, products, or services. Technical Communicators often collaborate with engineers, developers, and subject matter experts to ensure accuracy and clarity in their documentation.

What jobs can you get with a technical communicator degree?

A technical communicator degree prepares individuals for roles such as technical writer, documentation specialist, instructional designer, or content developer. These jobs involve creating user manuals, technical guides, online help systems, and training materials, often requiring skills in writing, editing, and familiarity with tools like Adobe FrameMaker or MadCap Flare.

How do technical communicators typically collaborate with subject matter experts during the documentation process?

Technical Communicators often work closely with subject matter experts (SMEs) such as engineers, developers, or product managers to gather accurate information and clarify complex concepts. This collaboration usually involves interviews, meetings, and regular feedback sessions to ensure documentation is technically correct and user-friendly. Building strong relationships with SMEs and being proactive in communication helps to resolve ambiguities and keep projects on track. Effective collaboration is essential for producing clear, precise, and useful documents that meet the needs of both the organization and its users.
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Technical Communicator jobs near you
Infographic showing various Technical Communicator job openings in California as of August 2026, with employment types broken down into 5% As Needed, 75% Full Time, 5% Temporary, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,286 per year, or $20.8 per hour.

Technical Communicator Supervisor

Quinn Company

City Of Industry, CA • On-site

$90K - $105K/yr

Full-time

Re-posted 13 days ago

Quinn Company rating

6.8

Company rating: 6.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

127th of 173 rated vehicle equipment hire

Job description

Overview
The Technical Communicator Supervisor role provides advanced technical escalation support and leadership for Quinn Company's centralized Technical Support organization. The position performs Technical Communicator duties approximately 30% of the time while also overseeing and supporting Technical Communicator Level 1 (TC1), Technical Communicator Level 2 (TC2), and Technical Support Technician (TST) personnel across service operations.
This position serves as a dealership-wide technical escalation resource responsible for advanced diagnostics, complex machine issue resolution, standardized troubleshooting, product problem management, technical communication, and OEM support coordination. The role leads Product Problem Management (PPM) initiatives, maintains strong working relationships with Caterpillar Dealer Service Network (DSN) representatives and internal departments, and supports major customer escalations involving the dealership's most complex diagnostic issues.
In addition to providing high-level technical support, the role leads the dealership's technical support strategy by maximizing resource utilization, establishing performance expectations, monitoring KPIs, developing and improving technical processes, prioritizing technical resources, and partnering with service managers to support operational needs. The position develops and coaches TC1 and TC2 personnel to advance their technical knowledge. This role also partners with Service Operations, Product Support, and Caterpillar to strengthen technical capabilities and improve machine uptime, fix-first-time performance, and one-trip repair success.
Wages
Starting wage will depend on experience and education. $90,000 - $105,000
Responsibilities
Technical Support Leadership and Operations
  • Lead, supervise, mentor, and develop Technical Communicator and Technical Support Technician personnel.
  • Set priorities, assign technical resources, and balance workloads to support operational needs across all branches.
  • Develop, maintain, and standardize technical support processes, troubleshooting standards, and escalation practices.
  • Promote collaboration, accountability, professionalism, and continuous improvement within the technical support organization.

Advanced Technical Support and Escalation
  • Provide dealership-wide support for complex or unresolved equipment issues involving hydraulic, electrical, engine, emissions, and machine systems.
  • Lead technical escalation procedures, DSN/OEM communication, factory support requests, and high-impact customer or machine downtime situations.
  • Assist service teams with repair strategy development, root cause analysis, and technical recommendations.
  • Ensure technical documentation, escalation details, and communication are accurate, complete, and consistent.

Repair Performance, Failure Analysis, and Product Problem Management
  • Lead initiatives that improve fix-first-time, one-trip repair performance, repair quality, machine uptime, and customer satisfaction.
  • Identify, document, and monitor recurring product concerns, technical trends, unusual failures, and field issues requiring corrective action.
  • Coordinate Product Problem Management activities and work with Caterpillar, DSN, OEM representatives, Warranty, and service teams as needed.
  • Develop technical recommendations and strategies to reduce repeat repairs, unnecessary travel, and machine downtime.

Technical Capability Development and Communication
  • Provide technical leadership, mentoring, and guidance to TC personnel, technicians, and service teams.
  • Support development of troubleshooting standards, best practices, technical training, and knowledge-sharing activities.
  • Prepare service teams for new product introductions, technical changes, bulletins, service letters, and product updates.
  • Maintain consistent technical communication processes across supported branches.

Cross-Functional Collaboration and Performance Management
  • Partner with Service Managers, Product Support, Parts Operations, Warranty, Training, Caterpillar representatives, and operational leaders to improve service execution and business performance.
  • Establish department goals, performance expectations/goals, and measurable metrics.
  • Monitor workload, response times, technical quality, and department performance to identify improvement opportunities.
  • Conduct performance evaluations (PADS) and provide coaching that supports employee development. Engage with employees and support the company's EOS initiatives.

Safety, Values, and Work Environment
  • Promote and demonstrate all company safety standards, environmental practices, and Quinn values.
  • Ensure compliance with company safety policies and environmental requirements.
  • Support an inclusive, respectful, professional, and team-focused work environment.

COMPENTENCIES
  • Leadership and People Development: Leads teams effectively, develops employees, and supports a culture of accountability and continuous improvement.
  • Technical Expertise: Applies advanced Caterpillar diagnostic knowledge, builds and shares technical expertise, and aligns decisions with business goals.
  • Planning and Prioritization: Uses strong strategic planning and organizational skills to manage competing operational demands.
  • Communication and Influence: Communicates clearly and professionally, listens actively, writes effectively, and builds alignment across cross-functional teams.
  • Problem Solving and Improvement: Analyzes complex issues, develops practical solutions, and leads change and process improvement initiatives.
  • Customer Focus: Maintains a strong customer-focused mindset and supports service quality across the organization.
  • Diversity: Respects cultural differences, promotes inclusion, and supports EEO principles.
  • Ethics: Acts with integrity, keeps commitments, upholds values, and respects diversity.
  • Professionalism: Treats others respectfully, stays composed, takes responsibility, and follows through.
  • Adaptability: Adapts to change, manages competing demands, and handles unexpected events effectively.
  • Initiative: Pursues development, seeks improvements, offers help, and applies feedback.

SUPERVISORY RESPONSIBILITIES
Manages Technical Communicators within the organization. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from a four-year college or university in Engineering, Business or related field preferred (Associate's Degree required) and 10+ years of experience; including previous experience with Caterpillar equipment, technical leadership & Caterpillar Dealer experience; or equivalent combination of education and experience.
  • Technical Expertise: Advanced knowledge of Caterpillar machine systems, Cat ET, SIS, DSN, warranty processes, and Product Problem Management.
  • Team Leadership: Proven experience leading technical teams and managing complex diagnostic operations.
  • Training and Process Development: Experience developing technical training, procedures, and organizational initiatives that support consistent service execution

LANGUAGE SKILLS
Ability to communicate in writing clearly and effectively; Must be able to read and comprehend the necessary technical manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of organization.
CERTIFICATES, LICENSES, REGISTRATIONSDriver's License and in good standing.

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