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Technical Analyst Jobs in Indiana (NOW HIRING)

Cummins

IT Technical Analyst - Senior

Columbus, IN

We are looking for a talented IT Technical Analyst- Senior to join our team specializing in Systems/Information Technology for our Corporate organization in Columbus, IN . In this role, you will make ...

LexisNexis

Technical Support Analyst II

Martinsville, IN · On-site

$59K - $98K/yr

About the Role The Tech Support Analyst II provides mid-level technical support for web and Windows-based applications built on the .NET and Microsoft technology stack. Working as part of a ...

RELX

Technical Support Analyst II

Martinsville, IN · Hybrid

$59K - $98K/yr

About the Role The Tech Support Analyst II provides mid-level technical support for web and Windows-based applications built on the .NET and Microsoft technology stack. Working as part of a ...

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Technical Analyst information

See Indiana salary details

$33.8K

$84.5K

$135.6K

How much do technical analyst jobs pay per year?

As of Jun 30, 2026, the average yearly pay for technical analyst in Indiana is $84,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $95,600.00 per year, depending on experience, location, and employer.

What Is a Technical Analyst?

A technical analyst provides technical support concerning the computer systems and databases of a business. Typical job duties include implementing system upgrades, backing up data, testing computer systems, and performing maintenance. Technical analyst positions can also refer to a role played in financial institutions that research technical investment opportunities.

What is the difference between Technical Analyst vs Business Analyst?

AspectTechnical AnalystBusiness Analyst
Required CredentialsTypically certifications like CompTIA, Cisco, or vendor-specific technical certificationsOften certifications like CBAP, PMI-PBA, or business analysis certifications
Work EnvironmentFocuses on IT systems, software, and hardware troubleshooting within technical teamsWorks with business stakeholders to identify needs and improve processes
Employer & Industry UsageCommon in IT, finance, and technology companiesPrevalent across various industries including finance, healthcare, and retail

While both roles involve analysis, Technical Analysts focus on technical systems and infrastructure, whereas Business Analysts concentrate on understanding business needs and translating them into technical solutions. The roles often collaborate but serve different primary functions within organizations.

What does a Technical Analyst do?

A Technical Analyst is responsible for evaluating and interpreting technical data to support business decisions, often within IT or finance sectors. They analyze systems, processes, and workflows to identify areas for improvement and recommend solutions. Technical Analysts may also assist in implementing new technologies, troubleshooting technical issues, and ensuring that systems operate efficiently. Their work often bridges the gap between technical teams and business stakeholders.

How does a Technical Analyst typically interact with other departments within an organization?

Technical Analysts regularly collaborate with teams such as IT, operations, and business units to gather requirements, analyze data, and implement solutions that align with organizational goals. They often serve as a bridge between technical staff and non-technical stakeholders, translating business needs into actionable technical specifications. This cross-functional interaction is essential for ensuring that technology initiatives support broader business objectives and are implemented effectively. Being proactive in communication and building strong relationships across departments helps Technical Analysts drive successful projects and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Technical Analyst, and why are they important?

To thrive as a Technical Analyst, you need strong analytical skills, a solid understanding of IT systems, and a relevant degree in computer science or a related field. Familiarity with data analysis tools (such as SQL, Excel, or Tableau), business intelligence platforms, and sometimes certifications like CompTIA or ITIL are typically required. Effective communication, problem-solving, and attention to detail are key soft skills that help bridge the gap between technical teams and business stakeholders. These abilities are crucial for accurately interpreting technical data, supporting decision-making processes, and ensuring technology solutions align with organizational goals.
More about Technical Analyst jobs
What are the most commonly searched types of Technical Analyst jobs in Indiana? The most popular types of Technical Analyst jobs in Indiana are:
What are popular job titles related to Technical Analyst jobs in Indiana? For Technical Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technical Analyst jobs in Indiana look for? The top searched job categories for Technical Analyst jobs in Indiana are:
What cities in Indiana are hiring for Technical Analyst jobs? Cities in Indiana with the most Technical Analyst job openings:
What are popular job titles related to Technical Analyst jobs in IN? For Technical Analyst jobs in IN, the most frequently searched job titles are:
Technical Analyst jobs near you
Infographic showing various Technical Analyst job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $84,488 per year, or $40.6 per hour.
Analyst, Technical Support II

Analyst, Technical Support II

MasterBrand Cabinets LLC

Jasper, IN • On-site

Full-time

Posted 7 days ago

Key responsibilities

  • Troubleshoot user issues over the telephone and provide follow-up on open customer issues.

  • Set up new computers and provide technical support for desktop and laptop computers.

  • Install and repair facility equipment and software, including computers, printers, cabling, scanners, and related software products.

MasterBrand Cabinets rating

6.6

Company rating: 6.6 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

26th of 46 rated furniture manufacturers

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.
Job Description:
The Technical Analyst II implements and supports facility and division desktop equipment and is the key technical resource responding to end-user desktop incidents and requests at the plant facility. Problems beyond their ability or responsibility are communicated promptly to senior-level support personnel. Support to other division and facility DT (Digital Technology) personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division DT staff rotation. The Technical Analyst II adheres to and supports MBC DT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of DT desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
Organizational Relationship
The Technical Analyst II position reports to the DT Technical Support Manager.
Responsibilities:
  • Provides a superior customer support experience for users while troubleshooting issues over the telephone and providing timely follow-up on open customer issues.
  • Effectively troubleshoot issues for software on all platforms including desktops, servers, iSeries, and Mainframe
  • Enter, assign, and escalate issue tickets entered in our Help Desk software, as needed.
  • Set-up new computers and provide technical support for desktop and laptop computers.
  • Monitor and manage entire lifecycle of service resources to optimize DT investments.
  • Installs and repairs facility equipment and software, including but not limited to thin clients, personal computers, printers, cabling, scanners, and related software products.
  • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical resource to resolve the problem and coordinates with other technical areas, as needed.
  • Performs facility-based moves, adds, and changes (MACs), as needed
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
  • Reviews problem tracking databases to identify trends and CI opportunities.
  • Provides 24x7 on-call support based on division and responds to issues as warranted.
  • Recommends process changes that improve the implementation, maintenance and support of desktop equipment and software.
  • Effectively works with customers, Service Desk and Technical Services personnel.
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
  • Adheres to and supports DT standards, policies and procedures.
  • Perform other duties as assigned.

Characteristics & Attributes
  • Ability to follow documented operational procedures and independently organize, coordinate, and complete job orders.
  • Ability to install and configure pc components, including Windows operating systems, software applications and printers.
  • Ability to communicate with staff and other departmental representatives concerning job order needs or assignments.
  • Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines.
  • Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls.
  • Ability to investigate and solve hardware and/or software setup problems or errors using established procedures; Possesses strong analytical skills.
  • Ability to provide onsite and telephone support to customers and perform call triage/escalate calls appropriately strong knowledge of Windows desktop operating systems and software.
  • Strong interpersonal skills with the ability to influence others.
  • Ability to multitask.
  • High energy, motivating, roll-up the sleeves team player exhibiting the 5 traits of MBC (Passion, Integrity, Teamwork, Confidence, Hard work)
  • Ability to conduct research utilizing books, publications, and the Internet.
  • Performs work in production type facility other related duties as required to accomplish the objectives of the position.
  • Strong knowledge of windows desktop operating systems.
  • Strong knowledge in desktop software such as Office, Visio, MS-Project etc.
  • General knowledge of Local Area Networks including CISCO routers, switches, hubs, VPN, PBXs, Voicemails.
  • Excellent communication skills; positive customer-centric attitude.
  • Excellent analytical and problem-solving skills.
  • Sense of urgency and self-motivation; ability to work under pressure and meet deadlines.
  • Ability to work independently, prioritize, and manage multiple competing priorities.
  • There will be some travel to other MBC locations

Qualifications
  • Bachelor's degree or technical degree in information systems.
  • 3-5 years relevant work experience required.
  • Knowledge of Oracle EBS strongly preferred.
  • Basic certification in A+ and Microsoft desktop product support is preferred.
  • Considerable knowledge of Windows 7, 10, and 11 operating systems, including operation and troubleshooting.
  • Considerable knowledge of personal computers and networking components
  • Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required.
  • Prior experience performing systems maintenance, licensing, system configurations, disaster recovery, procurement, patch administration and helpdesk operations.
  • Extensive experience with personal computers, hardware and software applications.
  • Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users.
  • Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.

Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

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