ZipRecruiter

Log In

1

Tech Support Coordinator Jobs (NOW HIRING)

Douglas County, NV

IT Support Coordinator

Minden, NV · On-site

$33.42/hr

The IT Coordinator is a hands-on technical role dedicated to implementing, optimizing, and ... Provides technical support and assistance to County employees, troubleshooting hardware, software ...

Douglas County (NV)

IT Support Coordinator

Minden, NV · On-site

$33.42/hr

The IT Coordinator is a hands-on technical role dedicated to implementing, optimizing, and ... Maintains detailed records of support requests, resolutions and system changes. Documents ...

Agital

IT Support Coordinator

Saint Louis, MO · On-site

As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ, and WDG-with shared infrastructure, advanced technology, and deeply experienced people, allowing ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsTech Support Coordinator Jobs

Tech Support Coordinator information

See salary details

$12

$22

$36

How much do tech support coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tech support coordinator in the United States is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.72 per hour, depending on experience, location, and employer.

What is a tech support coordinator?

Tech Support Coordinators are professionals who oversee and manage technical support teams within an organization. They ensure that customer or internal IT issues are resolved efficiently by coordinating support staff, setting priorities, and monitoring ticket progress. Their role often includes training new team members, handling escalated issues, and communicating with other departments to improve support processes. Tech Support Coordinators play a key role in maintaining high customer satisfaction and the smooth operation of IT services.

How does a tech support coordinator typically collaborate with other departments to resolve technical issues?

A Tech Support Coordinator often acts as a bridge between the technical support team and other departments such as engineering, product management, and customer service. When complex issues arise, they facilitate communication by gathering detailed information from clients and relaying it to the appropriate teams for resolution. They also coordinate follow-ups to ensure timely updates and solutions are provided to customers. This collaborative approach not only speeds up problem resolution but also helps in identifying recurring issues that may require broader organizational attention.

What are the key skills and qualifications needed to thrive as a tech support coordinator, and why are they important?

To thrive as a Tech Support Coordinator, you need strong troubleshooting abilities, technical knowledge of hardware and software, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, and Linux is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you excel in this customer-facing role. These skills are essential for efficiently resolving technical issues, managing support teams, and ensuring high levels of customer satisfaction.

What is the difference between Tech Support Coordinator vs Help Desk Technician?

AspectTech Support CoordinatorHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT departments, customer supportHelp desks, call centers, IT support teams
Employer & IndustryBusinesses, tech companies, service providersIT service providers, internal support teams
Primary FocusOverseeing support processes, coordinating teamsTroubleshooting technical issues, assisting users

The Tech Support Coordinator typically manages support teams and processes, ensuring efficient issue resolution, while Help Desk Technicians focus on diagnosing and fixing technical problems directly for users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What cities are hiring for Tech Support Coordinator jobs?

Cities with the most Tech Support Coordinator job openings:

What are the most commonly searched types of Tech Support jobs?

The most popular types of Tech Support jobs are:

What states have the most Tech Support Coordinator jobs?

States with the most job openings for Tech Support Coordinator jobs include:

What are popular job titles related to Tech Support Coordinator jobs?

For Tech Support Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Tech Support Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,609 per year, or $22.9 per hour.

IT Support Coordinator

Wethersfield, CT • On-site

PKF O'Connor Davies
Accounting Services • 501 - 1,000 employees
Learn more about PKF O'Connor Daviesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Provide first contact support for incoming requests via telephone, web portal, email, and chat to resolve end-user issues.

  • Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.

  • Document and actively resolve end-user help requests, escalating incidents when necessary to maintain SLA expectations.

Job description

About PKF O'Connor Davies
PKF O'Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.
Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.
At PKF O'Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work-life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.
If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O'Connor Davies is the place for you!
Job Description
The IT Support Coordinator will be responsible for providing support for end-user hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will need to be able to troubleshoot as needed, train the end-user community on new systems, answer technical questions about equipment and software applications. Must be able to work in a rapidly changing environment and provide timely, high-quality and accurate work products.
Key Responsibilities
  • Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Deploy pre-packaged software using distribution tools and processes as requested by end users.
  • Train and provide on-site orientations for new staff on office computer applications.
  • Document and actively resolve end-user help requests and escalate incidents when necessary to maintain SLA expectations.
  • Build rapport and elicit problem details from service desk customers.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Required Technical Skill Set
  • Experience with Windows 10/11 desktops along with a basic knowledge of Windows 2019 or higher server operating systems.
  • Working technical knowledge of basic computer hardware. Specific knowledge of Dell laptops and desktops a plus. Experience with Apple workstations a plus.
  • Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory and network printers.
  • Experience with the Microsoft 365 suite required. Knowledge of InTune endpoint management a plus.
  • Experience with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base preferred.
  • Experience with remote control tools (e.g. Splashtop) a plus but not required.
  • Experience with remote access applications (e.g. Azure Virtual Desktop) a plus but not required.
  • Experience with Wolters Kluwer CCH accounting product line a plus but not required.

Qualifications
  • Bachelor's degree in Information Technology or a related field is preferred.
  • Strong verbal and written communication skills and interpersonal skills are required.
  • Able to train and provide on-site orientations for new staff on office computer applications.
  • Ability to work in a fast-paced and dynamic environment and exercise patience and professionalism during stressful situations.
  • Needs to be both, self-motivated and able to work efficiently with minimal supervision while also being able to work in a team oriented collaborative environment.
  • Able to work additional hours as needed to meet assignment, internal and/or team deliverables and cover scheduled on-call shifts during peak season.
  • Capable of lifting and transporting objects such as computers, printers and peripherals.
  • Travel to other PKFOD office locations may be required at times, the individual must have a valid driver's license and vehicle for transportation between PKFOD offices.
  • IT experience within an accounting firm or prior experience in an IT support role are a plus.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Compensation & Benefits:
Actual compensation will be dependent upon the specific role, office location as well as the individual's qualifications, experience, skills, and certifications.
At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:
  • Medical, Dental, and Vision plans
  • Basic Life, AD&D, and Voluntary Life Insurance
  • 401(k) plan and Profit-Sharing program
  • Flexible Spending & Health Saving accounts
  • Employee Assistance, Wellness, and Work-life programs
  • Commuter & Parking benefits programs
  • Inclusive Parental Leave Benefits
  • Generous Paid Time Off (PTO)
  • Paid Firm Holidays
  • Community & Volunteering programs
  • Recognition & Rewards programs
  • Training & Certification programs
  • Discretionary Performance Bonus

*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.
We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas.
PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.
#LI-NK
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply