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Tech Support Coordinator Jobs in California (NOW HIRING)

BIRITE

IS&T SUPPORT COORDINATOR

Brisbane, CA · On-site

$80K - $100K/yr

The IS&T Support Coordinator will be responsible for overseeing the daily operations of the Information Systems and Technology Support Desk while providing high-level technical support ...

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Tech Support Coordinator information

What is a tech support coordinator?

Tech Support Coordinators are professionals who oversee and manage technical support teams within an organization. They ensure that customer or internal IT issues are resolved efficiently by coordinating support staff, setting priorities, and monitoring ticket progress. Their role often includes training new team members, handling escalated issues, and communicating with other departments to improve support processes. Tech Support Coordinators play a key role in maintaining high customer satisfaction and the smooth operation of IT services.

How does a tech support coordinator typically collaborate with other departments to resolve technical issues?

A Tech Support Coordinator often acts as a bridge between the technical support team and other departments such as engineering, product management, and customer service. When complex issues arise, they facilitate communication by gathering detailed information from clients and relaying it to the appropriate teams for resolution. They also coordinate follow-ups to ensure timely updates and solutions are provided to customers. This collaborative approach not only speeds up problem resolution but also helps in identifying recurring issues that may require broader organizational attention.

What are the key skills and qualifications needed to thrive as a tech support coordinator, and why are they important?

To thrive as a Tech Support Coordinator, you need strong troubleshooting abilities, technical knowledge of hardware and software, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, and Linux is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you excel in this customer-facing role. These skills are essential for efficiently resolving technical issues, managing support teams, and ensuring high levels of customer satisfaction.

What is the difference between Tech Support Coordinator vs Help Desk Technician?

AspectTech Support CoordinatorHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT departments, customer supportHelp desks, call centers, IT support teams
Employer & IndustryBusinesses, tech companies, service providersIT service providers, internal support teams
Primary FocusOverseeing support processes, coordinating teamsTroubleshooting technical issues, assisting users

The Tech Support Coordinator typically manages support teams and processes, ensuring efficient issue resolution, while Help Desk Technicians focus on diagnosing and fixing technical problems directly for users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Tech Support jobs in California?

The most popular types of Tech Support jobs in California are:

What cities in California are hiring for Tech Support Coordinator jobs?

Cities in California with the most Tech Support Coordinator job openings:

Infographic showing various Tech Support Coordinator job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Coordinator (Contract Role)

Los Angeles, CA

PlayStation Global
Manufacturing • 1 - 5K employees
Learn more about PlayStation Globalexternal

Contractor

Re-posted 21 days ago

Job description

IT Support Coordinator (Contract Role)

Los Angeles, CA

*12-month contract

The IT Support Coordinator is capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role.

RESPONSIBILITIES

  • Coordination with IT Support to balance workload.
  • Monitor queues of staff for issues needing responses.
  • Monitor unassigned queue to ensure prompt responses within SLA.
  • Communicate with customers as required: gathering additional information, informing them of changes.
  • Improve customer service, perception, and satisfaction with fast turnaround of customer requests.
  • Escalate service requests to appropriate teams as necessary.
  • Assists in day-to-day IT queue support operations with some supervision
  • Provide first-level basic support for end user issues
  • A point of contact to the customer for all types of service requests.
  • Maintains documentation with updates and changes
  • Triage service requests to address urgency and scope of impact.
  • Update KPI Dashboards weekly.
  • Develops and reports on JIRA dashboard analytics to drive support performance improvements
  • Work across other studios to bring ticket handling improvements and optimization across PSS

REQUIRED SKILLS

  • Basic computer and operating system skills
  • Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
  • Excellent written and oral communication skills are required
  • Experience in a role involving direct customer contact (internal and external customers)
  • Ability to work in a team and communicate effectively.
  • Experience with Jira Service Management or other IT Service Management (Ticketing) tools

NICE-TO-HAVE SKILLS

  • CompTIA A+ Certification
  • Self-starter and ability to work with limited supervision
  • Degree in an IT associated field of study

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