IT Service Desk Manager
Terre Haute, IN · On-site
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You ... Experience: 6+ years in Technology Services or Banking Operations. Previous experience in a ...
IT Service Desk Manager
Terre Haute, IN · On-site
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You ... Experience: 6+ years in Technology Services or Banking Operations. Previous experience in a ...
Information Technology Project Manager, IT Shared Services
Indianapolis, IN · On-site
$94K - $111K/yr
... IT services and/or relate to improving business effectiveness and efficiency. In this role, you will provide input into the creation of the project budget and manage the project scope and schedule.
Information Technology Project Manager, IT Shared Services
Indianapolis, IN · On-site
$94K - $111K/yr
... IT services and/or relate to improving business effectiveness and efficiency. In this role, you will provide input into the creation of the project budget and manage the project scope and schedule.
Information Technology Project Manager, IT Shared Services
Indianapolis, IN · Remote
$94K - $111K/yr
... IT services and/or relate to improving business effectiveness and efficiency. In this role, you will provide input into the creation of the project budget and manage the project scope and schedule.
Information Technology Project Manager, IT Shared Services
Indianapolis, IN · Remote
$94K - $111K/yr
... IT services and/or relate to improving business effectiveness and efficiency. In this role, you will provide input into the creation of the project budget and manage the project scope and schedule.
You will partner directly with the Desktop Services Manager (who handles Tier 1-2 support, endpoint hardware/software and related management systems) and report to the Director of IT, acting as the ...
You will partner directly with the Desktop Services Manager (who handles Tier 1-2 support, endpoint hardware/software and related management systems) and report to the Director of IT, acting as the ...
You will partner directly with the Desktop Services Manager (who handles Tier 1-2 support, endpoint hardware/software and related management systems) and report to the Director of IT, acting as the ...
You will partner directly with the Desktop Services Manager (who handles Tier 1-2 support, endpoint hardware/software and related management systems) and report to the Director of IT, acting as the ...
IT Project Manager
Columbus, IN · On-site
$91K - $108K/yr
Collabera is a leader in IT staffing and services, specializing in providing high-quality IT resources to Fortune 500 and mid-size companies. They are seeking an IT Project Manager to manage and ...
IT Project Manager
Columbus, IN · On-site
$91K - $108K/yr
Collabera is a leader in IT staffing and services, specializing in providing high-quality IT resources to Fortune 500 and mid-size companies. They are seeking an IT Project Manager to manage and ...
Join Deloitte Technology as a Manager, Service Orchestration - a key role responsible for orchestrating service delivery across enterprise support organizations, ensuring issues are resolved ...
Join Deloitte Technology as a Manager, Service Orchestration - a key role responsible for orchestrating service delivery across enterprise support organizations, ensuring issues are resolved ...
As an Associate Technology Field Services Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Americas Field Services Central Area team ...
As an Associate Technology Field Services Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Americas Field Services Central Area team ...
HR Manager - Internship
Lafayette, IN · On-site
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
HR Manager - Internship
Lafayette, IN · On-site
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
O utstanding service is our norm * R espect and integrity underpinning all * T eamwork and ... Manages performance of hourly staff through mentoring and clearly communicates progress and areas ...
O utstanding service is our norm * R espect and integrity underpinning all * T eamwork and ... Manages performance of hourly staff through mentoring and clearly communicates progress and areas ...
IT Project Manager
Columbus, IN · On-site
$91K - $108K/yr
... . We provide services to Fortune 500 and mid-size companies to meet their talent needs with high ... Manages, develops, and implements programs composed of multiple cross functional projects. Partners ...
IT Project Manager
Columbus, IN · On-site
$91K - $108K/yr
... . We provide services to Fortune 500 and mid-size companies to meet their talent needs with high ... Manages, develops, and implements programs composed of multiple cross functional projects. Partners ...
IT Sales Executive
Evansville, IN · On-site
As a nationwide leader in Managed IT Services, we're expanding-and we're looking for a high-energy, goal-crushing Outside Sales Executive to drive new business and fuel our growth. If you love the ...
IT Sales Executive
Evansville, IN · On-site
As a nationwide leader in Managed IT Services, we're expanding-and we're looking for a high-energy, goal-crushing Outside Sales Executive to drive new business and fuel our growth. If you love the ...
Senior IT Manager
$121K - $121K/yr
Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. * Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align ...
Quick apply
Senior IT Manager
$121K - $121K/yr
Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. * Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align ...
IT Compliance and Risk Management Analyst/ IT Security Analyst/ IT Auditor/ PCI Analyst (Cont to ...
Columbus, IN · On-site
$87K - $87K/yr
... services and solutions companies globally. As a half a billion dollar IT company, Collabera ... review by manager. May provide technical guidance to contract audit staff to ensure that audit ...
IT Compliance and Risk Management Analyst/ IT Security Analyst/ IT Auditor/ PCI Analyst (Cont to ...
Columbus, IN · On-site
$87K - $87K/yr
... services and solutions companies globally. As a half a billion dollar IT company, Collabera ... review by manager. May provide technical guidance to contract audit staff to ensure that audit ...
IT Sales Executive
Indianapolis, IN · On-site
As a nationwide leader in Managed IT Services, we're expanding-and we're looking for a high-energy, goal-crushing Outside Sales Executive to drive new business and fuel our growth. If you love the ...
IT Sales Executive
Indianapolis, IN · On-site
As a nationwide leader in Managed IT Services, we're expanding-and we're looking for a high-energy, goal-crushing Outside Sales Executive to drive new business and fuel our growth. If you love the ...
As a nationwide leader in Managed IT Services, we're expanding-and we're looking for a high-energy, goal-crushing Outside Sales Executive to drive new business and fuel our growth. If you love the ...
As a nationwide leader in Managed IT Services, we're expanding-and we're looking for a high-energy, goal-crushing Outside Sales Executive to drive new business and fuel our growth. If you love the ...
IT Manager
Notre Dame, IN · On-site
$93K - $114K/yr
... services. Qualifications * Bachelor's degree in Information Technology, Computer Science ... Ability to manage vendor relationships and technology projects * Relevant certifications such as ...
IT Manager
Notre Dame, IN · On-site
$93K - $114K/yr
... services. Qualifications * Bachelor's degree in Information Technology, Computer Science ... Ability to manage vendor relationships and technology projects * Relevant certifications such as ...
IT Manager
$93K - $114K/yr
... services. Qualifications * Bachelor's degree in Information Technology, Computer Science ... Ability to manage vendor relationships and technology projects * Relevant certifications such as ...
IT Manager
$93K - $114K/yr
... services. Qualifications * Bachelor's degree in Information Technology, Computer Science ... Ability to manage vendor relationships and technology projects * Relevant certifications such as ...
IT Manager
Notre Dame, IN · On-site
$93K - $114K/yr
... services. Qualifications * Bachelor's degree in Information Technology, Computer Science ... Ability to manage vendor relationships and technology projects * Relevant certifications such as ...
IT Manager
Notre Dame, IN · On-site
$93K - $114K/yr
... services. Qualifications * Bachelor's degree in Information Technology, Computer Science ... Ability to manage vendor relationships and technology projects * Relevant certifications such as ...
Tech Services Manager information
What is the difference between Tech Services Manager vs IT Support Specialist?
| Aspect | Tech Services Manager | IT Support Specialist |
|---|---|---|
| Required credentials | Bachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP | Associate's or Bachelor's degree; certifications like CompTIA A+ or Network+ |
| Work environment | Oversees multiple teams, manages projects, and interacts with clients and vendors | Provides technical support directly to end-users, often in an office or helpdesk setting |
| Employer and industry usage | Used in IT departments across various industries, focusing on service delivery and management | Common in tech support, helpdesk, and customer service roles within IT |
The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.
What are Tech Services Managers?
Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.
How does a Tech Services Manager typically collaborate with other departments to ensure seamless IT operations?
A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.
What are the key skills and qualifications needed to thrive as a Tech Services Manager, and why are they important?
To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.
What are popular job titles related to Tech Services Manager jobs in Indiana? For Tech Services Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Indiana look for? The top searched job categories for Tech Services Manager jobs in Indiana are:
Job description
Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
*This is an in office position.
SCOPE/CONTACTS:
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You will ensure high-quality technical assistance for First Financial Bank customers, branches, officers, and employees, while maintaining strict security and audit standards. This role balances direct technical support with data-driven coaching, process automation, and service level management. You will lead a high-performing team to deliver seamless technical support while aligning IT services with the bank's operational goals and ensuring total compliance with financial industry standards.
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
Certifications:
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
*This is an in office position.
SCOPE/CONTACTS:
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You will ensure high-quality technical assistance for First Financial Bank customers, branches, officers, and employees, while maintaining strict security and audit standards. This role balances direct technical support with data-driven coaching, process automation, and service level management. You will lead a high-performing team to deliver seamless technical support while aligning IT services with the bank's operational goals and ensuring total compliance with financial industry standards.
ESSENTIAL FUNCTIONS:
- Operational Excellence: Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
- Security & Audit Integrity: Maintain rigorous standards for user access logging and security protocols to meet FDIC/OCC and internal audit requirements.
- Performance & Coaching: Conduct regular 1-on-1s and annual evaluations. Coach team members on call queue management, professional communication, and technical prioritization.
- Audit & Security Integrity: Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide mentorship for staff career development. Manage user access logging and tracking for audit compliance. Ensure all team activities align with Bank/Company security policies.
- Process Automation: Identify and implement automation opportunities to streamline routine banking support tasks and reduce manual effort.
- Service Improvement: Design and analyze support reports to identify trends, anticipate future client needs, and implement best practice policies and procedures.
- Knowledge Management: Maintain a centralized knowledge base to ensure problem resolutions are concisely documented and shared across the team.
- Administrative Oversight: Manage team attendance, on-call schedules, verify timecards, and ensure adherence to organizational values and the sales/service culture.
MINIMUM QUALIFICATIONS:
- Experience: 6+ years in Technology Services or Banking Operations. Previous experience in a supervisory or "Lead" capacity is preferred.
- Banking Systems: Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows.
- Software Proficiency: Expert-level use of ITSM/Ticketing software and Microsoft 365 suite.
- Soft Skills: Strong "number sense" for reporting, ability to handle high-stress environments, and exceptional professional writing skills.
Certifications:
- ITIL 4 Foundation - Highly Desired
- Comp TIAA+ or Network+ - Highly Desired
- HDI Support Center Team Lead
- Microsoft 365 Certified
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)