JOB SUMMARY
This role is designed to provide comprehensive technical support and training on products, services, equipment, and documentation. The primary objective is to secure new business opportunities and sustain strong relationships with multiple existing customers by addressing their technical needs and challenges effectively. The position fulfills the critical need for expert technical guidance that underpins customer acquisition and retention efforts.
Key Responsibilities
• Provide total technical support to customers.
• Analyze and resolve product-related issues, including on-site assessments and laboratory analysis when necessary, communicating with relevant departments to establish corrective actions.
• Manage complex customer complaints effectively.
• Gather customer needs and requirements in collaboration with Sales and Marketing to contribute to customer strategy planning.
• Actively participate in key phases of the sales process with prospects.
• Proactively prevent and resolve technical problems occurring at existing customer sites.
• Attend new product and technology testing and implementation processes.
• Develop and maintain relationships with customer technical staff to retain and expand business.
• Utilize reporting tools such as CRM to update key customer databases with accurate information regarding visits, actions, cases, and regulatory requests.
• Deliver periodical progress reports, proactively submit information on market trends, and provide recommendations for market approach improvements.
• Monitor competitive activities at customer facilities.
• Promote a positive company reputation and develop long-term customer relationships.
• Adhere to all applicable corporate and site policies and procedures regarding personal behavior, HSE standards, and their regulations.
Required Qualifications
• Pains & Coatings industry, or any B2B industry environment, including customer/segment profiling.
• 5 years of work experience in technical services and support.
• Bachelor Degree in Chemical Engineering, Chemistry, or a related field.
• Skills: Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
Education: Bachelors Degree
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.