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Tech Account Manager Jobs (NOW HIRING)

MetTel

Enterprise Account Director

Holmdel, NJ

$130K/yr

Senior level telecommunications technology account management experience. * Solutioning telecom and ... emerging technologies fixed, mobility, cloud, managed and advanced services experience strongly ...

MetTel

Enterprise Account Director

Holmdel, NJ · On-site

$130K/yr

Senior level telecommunications technology account management experience. * Solutioning telecom and ... emerging technologies fixed, mobility, cloud, managed and advanced services experience strongly ...

C&C GROUP

Technology Account Executive

Lenexa, KS

Our current opening is for a Technology Account Executive. Account Executive will be responsible ... project manager, project engineers and purchasing. Account Executive will need to develop and ...

C & C Sales

Technology Account Executive

Lenexa, KS · On-site

Our current opening is for a Technology Account Executive. Account Executive will be responsible ... project manager, project engineers and purchasing. Account Executive will need to develop and ...

ZELIS

Senior Account Manager (REMOTE)

Clearwater, FL · On-site +1

Company Description Zelis is a healthcare information technology company and market-leading ... The Sr. Account Manager will have responsibility for overall management of key client relationships ...

HighRadius

Enterprise Account Manager

Houston, TX · On-site

Summary We're looking for our next Enterprise Account Manager (aka Digital Transformation Advisor ... edge technology. Your goal is to not only ensure our customers' success but also to expand ...

HighRadius

Enterprise Account Manager

Houston, TX

Summary We're looking for our next Enterprise Account Manager (aka Digital Transformation Advisor ... edge technology. Your goal is to not only ensure our customers' success but also to expand ...

ZELIS

Senior Account Manager (REMOTE)

Clearwater, FL · Remote

Company Description Zelis is a healthcare information technology company and market-leading ... The Sr. Account Manager will have responsibility for overall management of key client relationships ...

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$65.8K

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How much do tech account manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for tech account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Account Manager, and why are they important?

To thrive as a Tech Account Manager, you need a solid understanding of technology solutions, account management experience, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, technical support tools, and sometimes certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, relationship-building, and problem-solving skills help you manage client expectations and collaborate with internal teams. These abilities are crucial for delivering client satisfaction, driving account growth, and ensuring successful adoption of technical solutions.

How does a Tech Account Manager typically collaborate with technical and non-technical teams within an organization?

Tech Account Managers act as a crucial bridge between clients, sales teams, and technical departments. They work closely with engineering or product teams to communicate client requirements, ensure technical solutions align with customer needs, and troubleshoot issues efficiently. Simultaneously, they collaborate with sales, marketing, and customer success teams to strategize on account growth and retention. Effective communication and the ability to translate technical jargon into business value are essential in fostering successful cross-functional relationships.

What is a Tech Account Manager?

A Tech Account Manager is a professional who serves as the primary point of contact between a technology company and its clients. They are responsible for managing customer relationships, understanding clients' technical needs, and ensuring the successful delivery of products or services. Tech Account Managers work closely with sales, support, and technical teams to address issues, offer solutions, and help clients achieve their business goals. Their role is key in maintaining customer satisfaction and driving account growth.

What is the difference between Tech Account Manager vs Customer Success Manager?

AspectTech Account ManagerCustomer Success Manager
Primary FocusTechnical support and account retentionCustomer onboarding and satisfaction
Required SkillsTechnical knowledge, communication, problem-solvingRelationship management, communication, problem-solving
Work EnvironmentTechnical teams, client sites, remoteClient offices, remote, internal teams
Industry UsageIT, SaaS, tech servicesSaaS, software, tech services

While both roles focus on client relationships, the Tech Account Manager emphasizes technical support and account retention, often working closely with technical teams. The Customer Success Manager centers on ensuring customer satisfaction and onboarding. Both roles require strong communication skills but differ in technical depth and daily responsibilities.

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What states have the most Tech Account Manager jobs? States with the most job openings for Tech Account Manager jobs include:
Tech Account Manager jobs near you
Account Manager

Account Manager

Forward Slash Technology

Saint Louis, MO • On-site

Full-time

Posted 3 days ago

Job description

Strategic Client Advisor | MSP Account Leadership | IT Lifecycle Management
Forward Slash Technologyis a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider (MSP) offering comprehensive IT, voice, and data services to small and mid-sized businesses across the Midwest area. Our clients rely on us for proactive infrastructure management, security best practices, and thoughtful technology strategy. With a reputation for responsiveness, precision, and partnership, we aim to empower our clients to grow confidently in a connected world.
We are a collaborative team of professionals who believe in high-touch, white glove service, continuous learning, and operational excellence. We value integrity, ownership, and a proactive approach to solving problems - both internally and on behalf of our clients.
POSITION SUMMARY
The Account Manager (AM) serves as a strategic client advisor, trusted relationship builder, and internal project navigator. This role is responsible for managing client accounts across the full-service lifecycle-from initial intake to solution delivery and post-launch sustainment. A successful AM is fluent in business process, technology lifecycle planning, and sales fundamentals, and excels in both proactive communication and cross-functional collaboration.
At Forward Slash Technology, Account Managers play a key role in supporting clients across industries such as healthcare, legal, municipal government, and professional services. These organizations rely on our team to guide them through complex technology decisions involving cybersecurity, compliance, infrastructure growth, and digital transformation. The AM ensures alignment between client business objectives and technical solutions - driving client satisfaction, retention, and long-term partnership.
KEY RESPONSIBILITIES
Client Relationship Management
  • Act as the primary liaison for a portfolio of assigned clients
  • Develop long-term relationships and strategic account plans to guide client success
  • Conduct regular check-ins and technology roadmap reviews
  • Serve as client advocate internally, ensuring satisfaction and proactive issue resolution
  • Monitor client usage patterns and address gaps in adoption or service
  • Drive client retention through proactive lifecycle planning and satisfaction tracking (e.g., QBRs, NPS follow-up)

Solution Development & Quoting
  • Lead intake and discovery efforts for client requests
  • Coordinate with Engineering and Sales Engineering to ensure quotes reflect both technical accuracy and business value, reducing scope creep and ensuring delivery success
  • Evaluate opportunities using a structured quote qualification model (simple vs. full project)
  • Translate technical concepts into clear business language for client presentations
  • Manage pricing reviews, proposal timelines, and documentation in KQM and Autotask

Project Coordination & Delivery Oversight
  • Participate in pre-implementation meetings and handoff processes
  • Track client approvals and ensure readiness for launch phases
  • Serve as an escalation point for project deviations in scope, cost, or timeline
  • Verify solution alignment throughout delivery lifecycle
  • Facilitate post-launch follow-up and client satisfaction surveys

Sales & Growth Enablement
  • Drive upsells and cross-sell opportunities through relationship-building and lifecycle awareness
  • Achieve quarterly client retention and account growth targets
  • Support business development and marketing campaigns with client insights
  • Maintain awareness of industry trends, pricing models, and competitive landscape
  • Track KPIs such as quote-to-win ratio and client follow-up responsiveness to improve account performance and service efficiency

QUALIFICATIONS
Required
  • 3+ years of client-facing experience in account management, project management, or technical sales
  • Bachelor's degree in Business, Communications, IT, or a related field - or equivalent experience
  • Proven ability to manage multiple accounts and priorities concurrently
  • Strong verbal and written communication skills, including executive-level presentation ability
  • Familiarity with quoting tools (e.g., KQM), CRMs and PSAs (e.g., Autotask), and documentation systems (e.g., IT Glue)
  • Proficiency in Microsoft Office Suite

Preferred
  • Prior experience in a Managed Services Provider (MSP) or IT services organization
  • Knowledge of hardware, licensing, and technology procurement practices
  • Exposure to business process evaluation and strategic planning
  • Understanding of network infrastructure and cyber security concepts
  • Familiarity with service agreements, renewals, and client SLAs

CORE COMPETENCIES
  • Strategic Thinking & Business Acumen
  • Client-Centered Communication
  • Operational Follow-Through
  • Process-Oriented Mindset
  • Team Collaboration
  • Initiative and Accountability
  • Quoting & Sales Fundamentals

Compliance & Background Requirements
To maintain employment with our company, by mandate, each employee MUST
  • Be a U.S. Citizen and hold a valid driver's license with a clean driving record
  • Pass a MSHP/Federal fingerprint-based background check
  • Complete the CJIS Security & Privacy Training Certification

WHY JOIN FST?
  • Join a growing company where your work has visible impact
  • Collaborate with seasoned engineers and business professionals
  • Learn from a high-performing team in a supportive environment
  • Be part of a company where documentation, process clarity, and continuous learning are foundational to how we deliver results
  • Support clients ranging from 20 to 300 users and contribute to a fast-growing, multi-disciplinary team shaping the future of SMB IT in the Midwest

This is a full-time, onsite position based in our St Louis, MO office.

Apply