Tech Account Manager Jobs in Dallas, TX (NOW HIRING)

Job Summary:
Public Service Company of New Mexico (PNM) is seeking a Business Technology Account Manager to build and manage strategic relationships with business functions. The role involves ensuring technology investments align with business strategy, regulatory obligations, and measurable outcomes while serving as the primary IT point of accountability for demand intake and value realization.
Responsibilities:
• Owns the business IT relationship for assigned functional areas; serves as the primary point of accountability for technology value realization, satisfaction, reliability, resiliency, and regulatory commitments
• Leads demand management and intake; shapes requests into a prioritized, outcome based roadmap aligned to enterprise strategy, architecture standards, capacity, and product operating model practices (epics, features, acceptance criteria, value hypotheses)
• Partners with business leaders to define OKRs, benefits cases, and value tracking for technology initiatives; communicates progress and realized benefits using data driven dashboards and agreed measurement methods
• Drives portfolio governance across run/grow/transform work, ensuring stage gates, risk and issue management, decision transparency, and appropriate cybersecurity, operational risk, data privacy, and responsible AI governance
• Coordinates delivery across IT product teams, enterprise platforms, and service owners using Agile/Lean practices; removes blockers, aligns dependencies, and promotes DevSecOps, automation, and continuous delivery aligned to solution risk profiles
• Champions consolidation and modern engineering adoption (SaaS/PaaS, automation, API integration) while ensuring reliability and operational readiness; partners with platform engineering and FinOps to optimize cost, performance, and sustainability
• Ensures security, privacy, and compliance requirements are incorporated early (secure by design); partners with cybersecurity and risk teams on control requirements, remediation, Zero Trust principles, and applicable energy sector controls (e.g., NERC CIP)
• Partners with data and analytics teams to enable trusted data products, reporting, and responsible AI use cases; promotes data governance, quality, stewardship, and fit for purpose GenAI adoption with approved tools and safeguards
• Supports IT financial transparency (budgets, forecasts, spend/clearings, TCO) in coordination with IT PPMO and financial analysts; identifies optimization opportunities and cost to value tradeoffs, including cloud/SaaS consumption and license optimization
• Coordinates with IT leaders on vendor and partner management, including sourcing input, contract/SLA alignment, performance reviews, license optimization, and third party risk, data protection, and resilience requirements
• Leads stakeholder communications and executive level updates; sets expectations, escalates effectively, ensures two way feedback, and translates technical topics into business impact, including support for incident and major event communications
• Champions change management and adoption for major releases, including training, communications, readiness, hypercare, and process redesign to maximize business impact for field and frontline users
• Monitors service health and customer experience for key applications and services; partners with ITSM to reduce incident/problem trends and drive continuous improvement using observability/SRE practices (SLIs/SLOs), resilience testing, and post incident learning.
Qualifications:
Required:
• Bachelors degree in information technology, engineering, business administration or computer science from a four-year university or college with seven to nine years of related experience including 4 years of Management Experience or equivalent combination of education and/or experience related to the discipline.
• Relevant experience includes technology account management/business relationship management, product and portfolio management, and delivery leadership across cloud/SaaS, data/analytics, integration, cybersecurity, and OT/IT environments within an energy company or similarly regulated industry.
• Strong verbal and written communication skills
• Strong business and technical orientation with working knowledge of financial and economic analysis, regulatory frameworks (including energy/utility compliance), engineering and IT principles, and general business practices; strong digital literacy across cloud, data, integration, and modern software delivery concepts.
• Knowledge and experience in strategic planning to integrate strategic, operational, financial, architectural, and regulatory considerations; ability to shape product and platform strategies and multi year roadmaps that balance run reliability with modernization and transformation.
• Demonstrated ability to be meticulous in follow up, showing execution rigor through clear milestones, RAID management, and operational readiness practices.
• Ability to interact, collaborate, and develop consensus with a wide range of internal and external stakeholders, including business, IT, cybersecurity, corporate security, architecture, data, applications, OT, and strategic vendors.
• Strong interpersonal and leadership skills, including influencing without authority, executive storytelling, and negotiation.
• Willingness to challenge the norm and act as a change leader through digital transformation, process modernization, and responsible AI adoption.
• Ability to work with senior business partners to develop creative solutions using systems thinking, data driven decision making, and risk based tradeoffs.
• Ability to work in and foster a team environment, including cross functional product teams and value streams.
Preferred:
• Utility / Regulated Industry Experience
• Professional work in business or information technology with demonstrated success partnering with senior business leaders in a regulated environment, IT leadership, cybersecurity/GRC, PPMO, client and data center services, IT architects, application teams, and managing third party/SaaS ecosystems.
• Working experience with Artificial Intelligence tools and practices is desired.
• Modernization & AI Awareness (Nice-to-have) - Exposure to AI/GenAI, data governance, digital transformation.
Company:
PNM serves about 550,000 electricity customers throughout New Mexico. The company, New Mexico's largest electricity provider, is based in Albuquerque. Founded in 1917, the company is headquartered in Albuquerque, USA, with a team of 1001-5000 employees. The company is currently Late Stage.