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Tech Account Manager Jobs (NOW HIRING)

Marco Technologies LLC

IT Account Manager

$58K - $90K/yr

The IT Account Manager II is responsible for driving revenue growth and long-term retention within Marco's IT customer base. Leveraging data from customer analytics and reporting platforms and ...

DOCUmation

IT Account Manager

San Antonio, TX · On-site

Position Announcement Position: IT Account Manager Department: Managed Information Technology Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Exempt Location:

DOCUmation

IT Account Manager

San Antonio, TX · On-site

Position Announcement Position: IT Account Manager Department: Managed Information Technology Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Exempt Location:

SIGNOBIO INC

Tech Account Manager

Houston, TX · On-site

Our core technology platform is an in-house-developed mammalian cell-based recombinant expression ... Account Management team. This is a remote position, but candidates located in or near Houston, TX ...

Sino Biological US Inc.

Tech Account Manager

Houston, TX · On-site +1

Our core technology platform is an in-house-developed mammalian cell-based recombinant expression ... Account Management team. This is a remote position, but candidates located in or near Houston, TX ...

SecureNetMD

IT Account Manager

Lewes, DE · On-site

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

SecurenetMD

IT Account Manager

Lewes, DE

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

Centra IP Networks

Account Manager

Tampa, FL · On-site

$50K - $55K/yr

We are seeking an Account Manager to join our team selling cloud based phone systems, security cameras, Access control and Managed IT services! You will resolve customer questions and offer solutions ...

Giltner Logistics

Account Manager

Atlanta, GA · On-site +1

You will develop a profound understanding of both the fluctuating shipping market and how to navigate Giltner's technology. Account Manager Responsibilities · Manage and grow existing key account ...

Giltner Logistics

Account Manager

Atlanta, GA · On-site +1

You will develop a profound understanding of both the fluctuating shipping market and how to navigate Giltner's technology. Account Manager Responsibilities • Manage and grow existing key account ...

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Tech Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do tech account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for tech account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Tech Account Manager vs Customer Success Manager?

AspectTech Account ManagerCustomer Success Manager
Primary FocusTechnical support and account retentionCustomer onboarding and satisfaction
Required SkillsTechnical knowledge, communication, problem-solvingRelationship management, communication, problem-solving
Work EnvironmentTechnical teams, client sites, remoteClient offices, remote, internal teams
Industry UsageIT, SaaS, tech servicesSaaS, software, tech services

While both roles focus on client relationships, the Tech Account Manager emphasizes technical support and account retention, often working closely with technical teams. The Customer Success Manager centers on ensuring customer satisfaction and onboarding. Both roles require strong communication skills but differ in technical depth and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Tech Account Manager, and why are they important?

To thrive as a Tech Account Manager, you need a solid understanding of technology solutions, account management experience, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, technical support tools, and sometimes certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, relationship-building, and problem-solving skills help you manage client expectations and collaborate with internal teams. These abilities are crucial for delivering client satisfaction, driving account growth, and ensuring successful adoption of technical solutions.

What is a Tech Account Manager?

A Tech Account Manager is a professional who serves as the primary point of contact between a technology company and its clients. They are responsible for managing customer relationships, understanding clients' technical needs, and ensuring the successful delivery of products or services. Tech Account Managers work closely with sales, support, and technical teams to address issues, offer solutions, and help clients achieve their business goals. Their role is key in maintaining customer satisfaction and driving account growth.

How much does a tech account manager earn?

A tech account manager's average salary varies by experience and location but typically ranges from $70,000 to $120,000 annually. Senior roles or those with specialized skills in customer relationship management and technical knowledge can earn higher compensation, often including bonuses and commissions.

Are technical account managers in demand?

Technical account managers are in high demand due to the increasing need for technical expertise in client support, product implementation, and relationship management across various industries. Employers seek candidates with strong communication skills, technical knowledge, and experience with tools like CRM software, making the role a stable career option.

How does a Tech Account Manager typically collaborate with technical and non-technical teams within an organization?

Tech Account Managers act as a crucial bridge between clients, sales teams, and technical departments. They work closely with engineering or product teams to communicate client requirements, ensure technical solutions align with customer needs, and troubleshoot issues efficiently. Simultaneously, they collaborate with sales, marketing, and customer success teams to strategize on account growth and retention. Effective communication and the ability to translate technical jargon into business value are essential in fostering successful cross-functional relationships.
More about Tech Account Manager jobs
What cities are hiring for Tech Account Manager jobs? Cities with the most Tech Account Manager job openings:
What states have the most Tech Account Manager jobs? States with the most job openings for Tech Account Manager jobs include:
Tech Account Manager jobs near you
Infographic showing various Tech Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

IT Account Manager

Marco Technologies LLC

Remote

$58K - $90K/yr

Full-time

Posted 4 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

The IT Account Manager II is responsible for driving revenue growth and long-term retention within Marco's IT customer base. Leveraging data from customer analytics and reporting platforms and adhering to directives from IT Sales leadership, this position grows wallet share across managed services (MRR), professional services, and technology sales while fostering strong client relationships that reflect the best interests of the customer. Through effective cross-functional collaboration, prompt issue resolution, and dedication to upholding Marco's Gold Standard experience, the IT Account Manager II expands existing accounts and addresses the evolving technology needs of key clients. Performance in this role is evaluated based on net-new MRR growth, wallet share expansion, services and technology sales, customer satisfaction, and retention rates.
ESSENTIAL FUNCTIONS:
  • Deliver prompt and professional communication to core clients while maintaining regular engagement to strengthen overall relationship quality.
  • Monitor account status, identify early indicators of dissatisfaction, and proactively take action to stabilize and retain at-risk customers.
  • Act as the primary point of contact for service, billing, and account inquiries while working closely with internal teams to resolve issues efficiently and escalate when appropriate.
  • Proactively identify and pursue upsell, cross-sell, and expansion opportunities across managed services (MRR), professional services, and technology sales within the existing customer base.
  • Support the renewals team by collecting and organizing account information, insights needed for upcoming renewal cycles.
  • Identify and present expansion opportunities through data analysis.
  • Conduct regular client business reviews to evaluate performance, identify evolving IT needs, and recommend targeted solutions and improvements that grow wallet share.
  • Provide customer education and guidance on best practices, available tools, and Marco resources to help optimize IT services.
  • Maintain accurate and up-to-date documentation by recording clear notes, account details, and sales activity within CRM systems.
  • Collaborate closely with Customer Success, Sales, Service, Accounts Receivable, and IT business leadership to deliver seamless customer experiences and drive account growth.
  • Perform periodic customer check-ins, follow up on survey feedback, and analyze trends that influence overall customer satisfaction and sentiment.
  • Operate either as a mentor who develops others' confidence and problem-solving abilities or as a subject-matter expert responsible for complex accounts that demand deeper industry knowledge and strategic relationship management.
  • Meet or exceed assigned growth targets for MRR, professional services revenue, and technology sales within an assigned book of business.

QUALIFICATIONS:
  • Bachelor's degree and five years of relevant experience; or equivalent combination of education and experience.
  • Exposure to IT service management concepts, systems testing, and evaluation methodologies (e.g., ITIL v4) is desirable.
  • Valid Driver's License, proof of personal insurance, and an acceptable driving record

REQUIRED SKILLS:
  • Demonstrates strong outcome-based reasoning with the ability to assess situations, evaluate risks, and make informed recommendations that support long-term customer retention and revenue growth.
  • Possesses exceptional verbal and written communication skills, with the ability to adapt messaging effectively for customers, sales teams, cross-functional partners, and internal stakeholders.
  • Builds trust and maintains strong customer relationships throughout the account lifecycle by proactively identifying needs, anticipating challenges, and advocating for the customer's best interests.
  • Exhibits initiative as a self-starter who can develop, prioritize, and execute account growth strategies independently while thriving in competitive, results-driven environments.
  • Effectively manages multiple accounts, tasks, and deadlines in a fast-paced setting while maintaining accuracy, responsiveness, and attention to detail.
  • Applies strong analytical skills to review data in CRM systems, dashboards, service reports, and related tools in order to identify trends, uncover expansion opportunities, and inform customer discussions.
  • Collaborates professionally and productively with cross-functional teams, including Customer Success, Sales, Service, Accounts Receivable, and IT business leadership, to support customer growth and retention objectives.
  • Demonstrates strong problem-solving capabilities by identifying root causes, addressing issues proactively, and resolving concerns before escalation is required.
  • Maintains accurate, thorough, and timely documentation by tracking customer interactions, sales activities, and account details to ensure continuity and seamless handoffs across teams.
  • Shows adaptability and resilience when navigating change, adjusting to evolving customer needs, shifting priorities, and new or updated business processes.
  • Functions either as a coaching-focused leader who fosters independent thinking and proactive problem-solving, or as a specialist who provides advanced, relationship-driven account coverage requiring deeper industry expertise.
  • Proficient in the use of business collaboration and productivity tools, including the Microsoft Office Suite, CRM platforms, proprietary company systems, ticketing solutions, and core IT/managed services concepts (cloud, network, security, and Microsoft 365).

Pay Range: $58,301 - $90,367 annually + incentive opportunity
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

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