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DOCUmation

IT Account Manager

San Antonio, TX · On-site

Position Announcement Position: IT Account Manager Department: Managed Information Technology Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Exempt Location:

DOCUmation

IT Account Manager

San Antonio, TX · On-site

Position Announcement Position: IT Account Manager Department: Managed Information Technology Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Exempt Location:

Lyra Technology Group

IT Account Manager

Firestone, CO · On-site

$75K - $90K/yr

Lyra Technology Group is seeking an Account Manager for one of their operating companies in Firestone, CO. The Account Manager serves as the strategic and operational owner for assigned client ...

Lyra Technology Group

IT Account Manager

Firestone, CO · On-site

$75K - $90K/yr

Strategic Account Management • Serve as the primary strategic advisor for assigned client accounts. • Develop and maintain client technology roadmaps aligned to: o business goal o cybersecurity ...

SecureNetMD

IT Account Manager

Lewes, DE · On-site

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

SecurenetMD

IT Account Manager

Lewes, DE

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

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How much do tech account manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for tech account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Account Manager, and why are they important?

To thrive as a Tech Account Manager, you need a solid understanding of technology solutions, account management experience, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, technical support tools, and sometimes certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, relationship-building, and problem-solving skills help you manage client expectations and collaborate with internal teams. These abilities are crucial for delivering client satisfaction, driving account growth, and ensuring successful adoption of technical solutions.

How does a Tech Account Manager typically collaborate with technical and non-technical teams within an organization?

Tech Account Managers act as a crucial bridge between clients, sales teams, and technical departments. They work closely with engineering or product teams to communicate client requirements, ensure technical solutions align with customer needs, and troubleshoot issues efficiently. Simultaneously, they collaborate with sales, marketing, and customer success teams to strategize on account growth and retention. Effective communication and the ability to translate technical jargon into business value are essential in fostering successful cross-functional relationships.

What is a Tech Account Manager?

A Tech Account Manager is a professional who serves as the primary point of contact between a technology company and its clients. They are responsible for managing customer relationships, understanding clients' technical needs, and ensuring the successful delivery of products or services. Tech Account Managers work closely with sales, support, and technical teams to address issues, offer solutions, and help clients achieve their business goals. Their role is key in maintaining customer satisfaction and driving account growth.

What is the difference between Tech Account Manager vs Customer Success Manager?

AspectTech Account ManagerCustomer Success Manager
Primary FocusTechnical support and account retentionCustomer onboarding and satisfaction
Required SkillsTechnical knowledge, communication, problem-solvingRelationship management, communication, problem-solving
Work EnvironmentTechnical teams, client sites, remoteClient offices, remote, internal teams
Industry UsageIT, SaaS, tech servicesSaaS, software, tech services

While both roles focus on client relationships, the Tech Account Manager emphasizes technical support and account retention, often working closely with technical teams. The Customer Success Manager centers on ensuring customer satisfaction and onboarding. Both roles require strong communication skills but differ in technical depth and daily responsibilities.

More about Tech Account Manager jobs
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What states have the most Tech Account Manager jobs? States with the most job openings for Tech Account Manager jobs include:
Tech Account Manager jobs near you

IT Account Manager

DOCUtech of San Antonio LLC

San Antonio, TX

Full-time

Posted 13 days ago

Job description

Position Announcement
Position: IT Account Manager
Department: Managed Information Technology
Reports To: Director of Technology Solutions
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio


Description

The IT Account Manager position ensures that clients of DOCUmation have a solid technology plan which is aligned with their business strategy. As such, it requires the ability to speak with business owners and managers, understand business strategy and planning and consult in the best interest of the customer. It is important that all work be performed correctly, within acceptable time limits and when promised to customers. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client’s site and remotely. Working hours other than the standard weekday hours will be required from time to time.


Responsibilities
•Follows operating procedures as detailed in the DOCUmation Manual.
•Complete Quarterly Business Reviews & Best Practices Assessments.
•Discuss Quarterly Business Reviews and Best Practices Assessment with customers to provide input andsuggestions.
•Help customers with technology decisions to achieve their short and long-term business goals.
•Review project plans and complete project reviews.
•Provide timely verbal and written communications as required by clients, vendors, and staff.
•Ensure a high level of customer satisfaction.
•Continue to improve technical and customer service skills through continuing education and certifications.
•Build lasting relationships with the operations/technical staff for each client.
•Ensure all documentation is properly maintained and updated in a timely manner.
•Assist sales personnel with written and verbal responses to technical questions.
•Perform proof of concepts with customers to find optimal solution designs.
•Educate prospective clients on the advantages and implementation strategies of proposed
solutions.
•Other duties as assigned.


Experience and Related Skills
•Provide a timely, polite, efficient service and a positive Company image.
•Able to prioritize in order to meet goals and deadlines
•Highly experienced working both alone and as a team member
•Experience implementing and supporting wide ranging technologies


Education and Certification
•Bachelor's Degree or equivalent work experience
•Experience with Computers and Networks, Experience with Customer Service, Written and VerbalCommunication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork,Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.


Physical Requirements
•Frequent standing and walking;
•Occasional bending, stooping, kneeling, reaching, and crouching;
•Visual acuity to read printed and electronic documents; and
•Lifting and / or exerting of force up to 50 pounds frequently.


Special Requirements
•Must have dependable transportation and a clean driving record


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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