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Td Bank It Help Desk Jobs (NOW HIRING)

First Horizon Bank

IT Help Desk Tech

Maryville, TN · On-site

... Bank employees who rely on technology to be the best at serving our customers. Technicians will ... users, and IT team members and vendor partners * Experience working in an inbound help desk ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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All JobsTd Bank It Help Desk Jobs

Td Bank It Help Desk information

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$12

$25

$39

How much do td bank it help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for td bank it help desk in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Help Desk professionals at TD Bank, and how can I prepare for them?

IT Help Desk professionals at TD Bank often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and effectively communicating with employees who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, stay current with TD Bank’s internal systems and software, and practice clear, patient communication. Additionally, being adaptable and able to prioritize tasks under pressure will help you succeed in this fast-paced and collaborative environment.

What are the key skills and qualifications needed to thrive as a TD Bank IT Help Desk professional?

To thrive as a TD Bank IT Help Desk professional, you need a solid understanding of computer systems, troubleshooting methodologies, and basic networking concepts, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to efficient banking operations.

What does a TD Bank IT Help Desk do?

A TD Bank IT Help Desk provides technical support and assistance to TD Bank employees and sometimes customers experiencing IT-related issues. This includes troubleshooting problems with hardware, software, network connectivity, and bank-specific systems. The help desk team helps resolve issues via phone, email, or chat, and may also escalate more complex problems to specialized IT teams. Their goal is to ensure smooth and efficient technology operations within the bank.

What is the difference between Td Bank It Help Desk vs Td Bank Network Support Specialist?

AspectTd Bank It Help DeskTd Bank Network Support Specialist
CertificationsCompTIA A+, ITILCCNA, CompTIA Network+
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server management
Employer & Industry UsageBanking, financial servicesBanking, financial services

The Td Bank It Help Desk primarily focuses on user support, troubleshooting software and hardware issues, and assisting employees with IT problems. In contrast, the Td Bank Network Support Specialist specializes in maintaining and supporting network infrastructure, including servers and network devices. Both roles are essential in banking IT operations but differ in technical focus and responsibilities.

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What cities are hiring for Td Bank It Help Desk jobs? Cities with the most Td Bank It Help Desk job openings:
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What job categories do people searching Td Bank It Help Desk jobs look for? The top searched job categories for Td Bank It Help Desk jobs are:
Td Bank It Help Desk jobs near you
Infographic showing various Td Bank It Help Desk job openings in the United States as of August 2026, with employment types broken down into 2% Internship, 80% Full Time, 5% Part Time, 2% Temporary, and 11% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Help Desk Tech

First Horizon Bank

Maryville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

No Sponsorship will be provided for this role.
Location: On Site at location listed in posting
Weekly Schedule: Monday- Friday, 9am-5pm
The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.
Technicians will perform the essential tasks listed below:
  • Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
  • Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
  • Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
  • Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
  • Determine when field support is necessary and dispatch appropriate vendors.
  • Contribute to internal knowledge base, according to normal support triage, research and documentation.
  • Level 1 technicians escalate issues as necessary to Level 2 technicians.

Job Requirements (Knowledge, Skills and Abilities):
  • Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
  • Other areas of knowledge such as networking, database, server/client relationships is a plus.
  • Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
  • Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
  • Excellent verbal and written communications skills
  • Excellent interpersonal and professional interaction skills
  • Self-motivated and directed, capable of independent decision making and prioritization of tasks
  • Knowledge of ServiceNow a plus
  • Minimum of 1 year in a similar job function required
  • Degree in IT related field or technical certifications a plus

Environment:
  • Work in performed in an office environment
  • Travel is rare but may be required as needed (less than 10%)
  • After hours availability required as needed for all helpdesk staff

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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