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Td Bank It Help Desk Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Fox Motors

IT Help Desk

Grand Rapids, MI

The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM ...

Healthsnap

IT Help Desk

$50K - $65K/yr

Under the supervision of the IT Help Desk Supervisor, the IT Help Desk Associate plays a critical role in ensuring that HealthSnap's teams can work smoothly and efficiently. This role serves as the ...

New

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

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Td Bank It Help Desk information

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How much do td bank it help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for td bank it help desk in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What does a TD Bank IT Help Desk do?

A TD Bank IT Help Desk provides technical support and assistance to TD Bank employees and sometimes customers experiencing IT-related issues. This includes troubleshooting problems with hardware, software, network connectivity, and bank-specific systems. The help desk team helps resolve issues via phone, email, or chat, and may also escalate more complex problems to specialized IT teams. Their goal is to ensure smooth and efficient technology operations within the bank.

What are the key skills and qualifications needed to thrive as a TD Bank IT Help Desk professional?

To thrive as a TD Bank IT Help Desk professional, you need a solid understanding of computer systems, troubleshooting methodologies, and basic networking concepts, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to efficient banking operations.

What are some common challenges faced by IT Help Desk professionals at TD Bank, and how can I prepare for them?

IT Help Desk professionals at TD Bank often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and effectively communicating with employees who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, stay current with TD Bank’s internal systems and software, and practice clear, patient communication. Additionally, being adaptable and able to prioritize tasks under pressure will help you succeed in this fast-paced and collaborative environment.

What is the difference between Td Bank It Help Desk vs Td Bank Network Support Specialist?

AspectTd Bank It Help DeskTd Bank Network Support Specialist
CertificationsCompTIA A+, ITILCCNA, CompTIA Network+
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server management
Employer & Industry UsageBanking, financial servicesBanking, financial services

The Td Bank It Help Desk primarily focuses on user support, troubleshooting software and hardware issues, and assisting employees with IT problems. In contrast, the Td Bank Network Support Specialist specializes in maintaining and supporting network infrastructure, including servers and network devices. Both roles are essential in banking IT operations but differ in technical focus and responsibilities.

Are Td Bank IT Help Desk jobs still in demand?

IT Help Desk positions at TD Bank remain in demand as financial institutions continue to prioritize technology support and cybersecurity. These roles typically require strong troubleshooting skills, knowledge of IT tools, and customer service abilities, making them a stable career option in the banking sector.
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Td Bank It Help Desk jobs near you
Infographic showing various Td Bank It Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Help Desk Manager

Glenside, PA • Remote

Mondo
See more jobs at Mondoexternal

$35 - $44/hr

Contractor

Medical, Dental, Vision

Re-posted 5 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary •Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service •Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development •Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency •Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices •Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems •Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions •Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality •Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: •3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff •Proficiency with Google Workspace administration and support •Proficiency with Microsoft Intune for device management •Experience managing new user setup and onboarding processes •Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) •Bachelor's degree in a related field Preferred Qualifications: •Experience working in a higher education environment •Strong collaboration and problem-solving skills in an internal business-facing support setting •Familiarity with ITIL frameworks and help desk best practices •Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies