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EquipmentShare

T3 Technology Support

Kansas City, KS · On-site

Future T3 Technology Support Opportunity with EquipmentShare! EquipmentShare is accepting applications for future T3 Technology Support openings in the Kansas City, KS area. EquipmentShare is ...

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What are the key skills and qualifications needed to thrive in the T3 position, and why are they important?

To thrive as a T3 Technical Support Specialist, candidates should have strong troubleshooting abilities, in-depth knowledge of specific products or technologies, and relevant technical certifications such as CompTIA or Microsoft. Experience with ticketing systems, remote diagnostic tools, and software or hardware platforms commonly supported by the employer is typically required. Excellent communication, patience, and critical thinking skills help professionals handle escalated issues and interact effectively with both clients and internal teams. These combined skills are crucial for quickly resolving complex technical problems and maintaining high customer satisfaction.

What is a T3 job?

A T3 job typically refers to a mid-level technical or support position within an organization. It often involves specialized knowledge, problem-solving skills, and the ability to handle complex tasks or escalated issues. The exact responsibilities can vary by industry, but T3 roles generally require experience and expertise beyond entry-level positions.

What are the most common challenges faced by a T3 Technical Support Specialist?

As a T3 Technical Support Specialist, you will often handle the most complex and escalated support cases that could not be resolved at lower tiers, requiring both deep technical knowledge and advanced problem-solving skills. A common challenge is quickly diagnosing unfamiliar or unique issues under time pressure, while also ensuring effective communication with clients and collaborating with engineering or development teams. The role may also involve creating technical documentation and providing feedback to improve support workflows. Embracing continuous learning is essential, as staying up-to-date with evolving technologies directly impacts your effectiveness in resolving new problems.

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T3 jobs near you
Infographic showing various T3 job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
T3 Technology Support

T3 Technology Support

EquipmentShare

Kansas City, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

EquipmentShare rating

7.7

Company rating: 7.7 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

76th of 144 rated vehicle equipment hire

Job description

Future T3 Technology Support Opportunity with EquipmentShare!
EquipmentShare is accepting applications for future T3 Technology Support openings in the Kansas City, KS area.
EquipmentShare is searching for a T3 Technology Support Associate I for our corporate office in Columbia, MO, to support our team as the department continues to grow.
JOB SUMMARY
The primary responsibility of the T3 Technology Support Associate I is to consistently provide exceptional service and support to EquipmentShare's internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Perform job duties in accordance with EquipmentShare's vision, mission, and values, as well as mandated state and federal laws and requirements at all times.
  • Provide excellent customer service for EquipmentShare's customers when responding to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner within established quality and service standards.
  • Establish and maintain professional working relationships with internal and external customers, and work collaboratively with co-workers to achieve departmental and company goals and standards.
  • Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the correct solutions.
  • Utilize product knowledge and appropriate resources to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customers.
  • Enhance industry and technical knowledge through actively participating in learning and growth opportunities.
  • Perform other duties and responsibilities as assigned.
QUALIFICATIONS:
Education:
  • High-school diploma at a minimum, Associates Degree or above is highly desired.

Licenses:
  • None

Language Proficiency:
  • Ability to read and comprehend basic/complex communication in written or verbal sources.
  • Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.
Skills:
  • A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers.
  • Excellent verbal and written communication skills.
  • Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
  • Accept responsibility for actions when necessary and learn from mistakes.
  • Ability to be flexible - adapt to change in a positive manner.
  • Ability to work quickly and think logically, especially under pressure.
  • Ability to reason with difficult and/or upset customers in a courteous and professional manner.
  • Self-starter with an ability to acquire new skills in a proficient manner, and a strong, positive work ethic that contributes to the vision of the department and the company as a whole.
  • Must possess a professional yet enthusiastic and friendly demeanor.
  • Ability to maintain a high level of confidentiality on sensitive topics.
Physical Requirements:
An employee in this position will sit, move about, speak on the telephone, work on the computer, handle files and papers, reach into file cabinets, retrieve supplies from storage shelves, lift up to 20 pounds, and make copies.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Why We're a Better Place to Work
  • Competitive salary.
  • Medical, Dental and Vision coverage for full-time employees.
  • 401(k) and company match.
  • Generous paid time off (PTO) plus company paid holidays.
  • Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
  • State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
  • Seasonal and year round wellness challenges.
  • Company sponsored events (annual family gatherings, happy hours and more).
  • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
  • Opportunities for career and professional development with conferences, events, seminars and continued education.
About You
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change.
EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.

What EquipmentShare employees say

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About EquipmentShare

Sourced by ZipRecruiter

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor . We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare's product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications. EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators. EquipmentShare's rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it's a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we've built into our rental fleet. And it's just the beginning of our journey to establishing a global presence.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Columbia, MO, US

Year founded

2014

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