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Supportworks Jobs (NOW HIRING)

QTEC Aerospace

SOFTWARE ENGINEER

Huntsville, AL · On-site

... supportWorks from specifications to develop or modify operating system applicationsAssists with the design, coding, benchmark testing, debugging, and documentation of programsInterfaces with other ...

Supportworks

Staff Accountant - Thrasher Partners

Omaha, NE · On-site

$52K - $69K/yr

Thrasher Partners is seeking a detail-oriented and dependable Staff Accountant to join our growing accounting team. This position will be primarily responsible for Accounts Receivable (AR) and ...

QTEC Aerospace

SOFTWARE ENGINEER

Huntsville, AL · On-site

... supportWorks from specifications to develop or modify operating system applicationsAssists with the design, coding, benchmark testing, debugging, and documentation of programsInterfaces with other ...

Woodford Bros., Inc.

Foreman

Syracuse, NY · On-site

$80 - $150/hr

Ability to learn and install proprietary systems (Supportworks products, etc.) * Strong attention to detail to ensure high-quality installations Leadership * Ability to manage, train, and hold crew ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

Hands-on experience with IT Service Management platforms (e.g., ServiceNow, Remedy, BMC Service Desk, SupportWorks) in a high-volume support environment. * Familiarity with call center tools and ...

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Supportworks information

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$9

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$35

How much do supportworks jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for supportworks in the United States is $16.78, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.79 per hour, depending on experience, location, and employer.

What is Supportworks?

Supportworks is a company that provides foundation repair, basement waterproofing, crawl space encapsulation, and concrete leveling solutions. They serve as a network of independently owned and operated contractors across North America, offering specialized products and training. Supportworks supports both residential and commercial property owners in addressing structural issues and improving the safety and value of their buildings. Their services include inspections, custom repair plans, and professional installation by trained technicians.

How does a Supportworks team typically collaborate with other departments to resolve customer issues?

Supportworks teams work closely with departments such as engineering, product management, and sales to ensure customer issues are resolved efficiently. When a complex technical problem arises, support specialists will often escalate the issue to engineers or developers for in-depth troubleshooting. Regular cross-department meetings and ticketing systems help facilitate clear communication and knowledge sharing. This collaborative approach ensures customers receive timely and accurate solutions, while also giving support professionals insight into broader company operations.

What are the key skills and qualifications needed to thrive as a Supportworks support specialist, and why are they important?

To thrive as a Supportworks Support Specialist, you need a solid understanding of customer service principles, problem-solving abilities, and familiarity with technical support best practices, often supported by a relevant degree or experience. Experience with CRM software, ticketing systems, and technical documentation tools is typically required. Strong communication, patience, and adaptability are important soft skills for effectively handling diverse customer needs and challenges. These skills ensure timely issue resolution, high customer satisfaction, and smooth collaboration with both clients and internal teams.

What is the difference between Supportworks vs Help Desk Technician?

AspectSupportworksHelp Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentIT support teams, technical support centersHelp desks, customer support centers
Industry UsageIT service management, enterprise supportIT support, customer service roles

Supportworks is a comprehensive IT service management platform used by support teams, while Help Desk Technicians are individual support staff providing technical assistance. Supportworks involves managing tickets, workflows, and automation, whereas Help Desk Technicians focus on resolving user issues directly. Both roles often require similar certifications like CompTIA A+ and ITIL, but Supportworks is a tool used by technicians rather than a job title. Understanding these differences helps clarify career paths and job expectations in IT support.

More about Supportworks jobs

What cities are hiring for Supportworks jobs?

Cities with the most Supportworks job openings:

What are the most commonly searched types of Supportworks jobs?

The most popular types of Supportworks jobs are:

What job categories do people searching Supportworks jobs look for?

The top searched job categories for Supportworks jobs are:

Supportworks jobs near you
Infographic showing various Supportworks job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Physical job distribution, with an average salary of $34,897 per year, or $16.8 per hour.

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Supportworks, Inc.

Papillion, NE • On-site

$15.75 - $18.75/hr

Full-time

Re-posted 17 days ago

Job description

There will always be the right time for the right people!
We may not have your ideal position open right now, but if we feel you're Supportworks material, we might just interview you anyway. At the very least, we'll keep your info on file for when that ideal position opens up.
Please fill out an application and potentially upload a cover letter that idicates what types of roles you're looking for. Don't be surprised if you hear from us sooner rather than later!

Apply