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How much do support services jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What are the key skills and qualifications needed to thrive in support services?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are some typical challenges faced by support services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk technician, customer support representative, or technical support specialist. These roles typically require strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems or remote access software.

What does a support services worker do?

A support services worker provides assistance to individuals or organizations by addressing their needs, offering guidance, and coordinating resources. They often work in settings such as healthcare, social services, or customer support, utilizing communication and problem-solving skills to ensure effective service delivery.
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Support Services jobs near you
Infographic showing various Support Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Support Services Coordinator

CORA Services Inc

Philadelphia, PA

$20.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.

CORA is currently seeking a  Support Services Coordinator to work within YouthCOR programs to increase student accessibility and inclusion within YouthCOR.  The Support Services Coordinator will work with program staff to create and support student accommodation plans as well as connect students and their families to the relevant supports needed.

Hourly pay rate: $20.30 (Pay rate commensurate with experience.)

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.

In addition, as a Support Services Coordinator, your duties will include:

  • Create accessible programs for all students to participate in OST programs.
  • Promote an inclusive program culture at the site level by recommending trainings and resources for program staff.
  • Support Site Directors/OST Managers in developing training plans for staff to ensure provision of appropriate trainings in SEL, Behavior Management, Differentiated Learning, etc.
  • Determine the needs and resources available in the community, complete resource mapping and develop a resource directory to connect families to resources within the school and community.
  • Complete an intake to assess the needs of the students during the registration process or as referred by the Site Director or Parent/Guardian.
  • Develop and implement support plans for students to engage in programs successfully.
  • Document all outreach and student progress using case notes.
  • Assist Student’s Family with registration for services and supports with external service providers, when appropriate.
  • Support the site director(s) with family engagement and outreach with respective case load.
  • Perform other duties as assigned by Manager, Youth Support Services, as needed.

EDUCATION:

  • BA/BS in Social Work or a closely related field (i.e. social services, sociology, psychology, theology, education, criminal justice, human services, and public administration) preferred

EXPERIENCE/KNOWLEDGE/SKILLS:

  • Experience in early intervention, early childhood special education, social work, early childhood education, child development, special education, family counseling, family studies, social welfare, psychology or other comparable social sciences.
  • One or more years of experience working with or providing services to children, families, or individuals with disabilities through care coordination or case management.
  • Experience preferred working in a School/day program setting with students, facilitating meetings, and working in groups.

CORA Offers:

  • Medical, dental and vision coverages with a competitive company premium contribution (eligible 1st day of the month following date of hire)
  • Company paid life/AD&D and LTD coverages
  • Supplemental voluntary benefits including STD, accident, critical illness, etc.
  • 403b retirement plan with generous company contribution after one year of service
  • Paid time off + paid agency holidays
  • Employee Assistant Program
  • Family Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)
  • An outstanding, inclusive work environment

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.