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Support Services Jobs in Minnesota (NOW HIRING)

Ziegler CAT

Service Support Specialist

Shakopee, MN

$71K - $89K/yr

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the ...

Ziegler CAT

Service Support Specialist

Shakopee, MN · On-site

$71K - $89K/yr

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the ...

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All JobsSupport Services JobsSupport Services Jobs in Minnesota

Support Services information

See Minnesota salary details

$11

$18

$25

How much do support services jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for support services in Minnesota is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What are the key skills and qualifications needed to thrive in Support Services, and why are they important?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are examples of support services?

Support services in a support services role include assisting customers with technical issues, providing product or service information, troubleshooting problems, and offering guidance to ensure customer satisfaction. These services often involve communication skills, familiarity with support tools, and problem-solving abilities.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk support, technical support, customer service, or administrative support. These roles often require strong communication skills, problem-solving abilities, and familiarity with relevant tools or software. Support service professionals typically work in office or call center environments and may need certifications depending on the industry.

What does a support service worker do?

A support service worker provides assistance to clients or customers by addressing their needs, resolving issues, and offering information about products or services. They often work in environments such as call centers, healthcare, or social services, using communication skills and sometimes specialized tools or software to perform their duties.

What are some typical challenges faced by Support Services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What jobs pay 4000 a week without a degree?

Support services roles such as technical support managers, sales managers, or specialized customer service supervisors can pay around $4,000 weekly, especially with experience and leadership skills. These positions often require strong communication, problem-solving abilities, and industry knowledge but may not require a college degree. High-paying roles in sales, IT support, or management can also reach this level with relevant skills and certifications.
What are the most commonly searched types of Support Services jobs in Minnesota? The most popular types of Support Services jobs in Minnesota are:
What cities in Minnesota are hiring for Support Services jobs? Cities in Minnesota with the most Support Services job openings:
Support Services jobs near you
Infographic showing various Support Services job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,875 per year, or $18.2 per hour.
Support Services Technician

Support Services Technician

Veracity Technologies

Minnetonka, MN • On-site

$22 - $30/hr

Full-time

Posted 21 days ago

Job description

Company Description
Veracity Technologies was founded in 1989 to help small businesses in Minnesota get the most out of their business technology. Over the years we have evolved to offer a best in class technology support solution, including complete IT direction, expertise, relationship, and support in a managed services environment. Small businesses rely on us to relieve their technology worries so that they can concentrate on growing their businesses and realizing their goals.
We chose the name Veracity because we believe that technology-dependent businesses require precision, accuracy, and truth from their IT partner in order to receive high performing technology, access, integration, and ROI. Veracity's services are focused on providing the business tools that small businesses need to compete. We provide affordable technology designs that are tailor-made to meet the unique needs of your business.
Job Description
As a Support Services Technician you will work on our Service Desk and be our single point of contact for reactive support from our clients. The Service Desk is where our clients will judge our support. Below is a breakdown of the SS Technician's area of responsibilities.
Job Responsibilities
* Reactive Support
Manage our clients' expectations
Keep clients updated while their issues are being resolved.
Work reactive issues via phone, email, & support portal through our "Reliant+" Service Board.
Escalate reactive issues that cannot be resolved in a timely manner or require additional assistance to our Service Manager.
Perform diagnosis on workstations.
Process warranty repairs.
Process new computer setups for deployment to clients.
Meet our SLA goals for the Service Tickets.
* On-Site Support escalations
Escalate issues that cannot be resolved remotely.
Simple moves/adds/changes.
* Make recommendations to streamline our services & support.
* Any other duties assigned from the Management Team.
Great communication & customer service skills are an absolute must. You will be frequently communicating with business owners and end-users.
Your typical work week will be Monday - Friday, 8 hours/day. Over time and flexible scheduling is required at times to support our clients. You will be a member of an on-call rotation that provides emergency, after-hours support to our clients. On average you will be on-call for 1 week, every 10 weeks.
A typical day will involve working a Service Ticket queue & answering Help Desk calls from our clients. New computers will arrive and need to be prepped for deployment, and computers needing diagnosis, reimaging, or warranty repair will be done in the office on the bench.
Dress is business-casual. We have a lunch room and keep a fridge stocked with drinks for our team members. We have a lot of equipment (servers, etc.) & NFR software allowing you to truly play and learn. This is a great environment for those that have a thirst for knowledge!
Veracity Technologies is an IT Professional Services organization. Our team is comprised of highly skilled IT professionals - with emphasis on professionals. If you desire to work in a fast-paced environment with the latest technology and truly be a subject-matter-expert than consider joining our team. Our question to you is: can you keep up?
Our organization is growing and our technical teams will get larger. We want to bring on team members that are willing to learn and grow with the organization. Future opportunities with our team may include the progression to Centralized Services, Network Administrators, Professional Service Engineers, or Virtual CIOs.
Qualifications
An ideal candidate will have at least 2-years prior Managed Services Provider-related experience and possess years of experience with desktop & server operating systems, printer troubleshooting, phone support, working with a ticketing system, an RMM, Microsoft Office 365 administration, and User Management via Active Directory, MDM management via Intune, Jamf, and cloud user management via Entra & Exchange Online.
Additional Information
Skills & Abilities
  • Self-motivated when projects are assigned; creates a task list; and works that list with minimal guidance. Reporting back to the Service Manager & clientele on progress/issues. We cannot afford to micro-manage.
  • Exceptional communication, documentation, time management, & task management skills.
  • Above average organization skills, a strong work ethic, is a team player, and can demonstrate problem solving skills.
  • Committed to professional development & technical training. Maintaining current certifications is a requirement.
  • Ability to excel in a structured environment.
  • Ability to work with a team to help prioritize and resolve issues as quickly as possible.
  • Thrives at meeting deadlines. Communicates progress to all affected parties.

All your information will be kept confidential according to EEO guidelines.

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