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Financial Support Services Specialist

Dublin, OH · On-site +1

Financial Support Services Specialist Location: Memphis, TN or Dublin, OH Duration: 7 Months Requirements: Open to Remote or hybrid - on-site at Memphis, TN or Dublin, OH (preferred) - Preferred CST ...

WCPSS

Internal Support Services Technician

Raleigh, NC · On-site

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

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How much do support services jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Support Services, and why are they important?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are some typical challenges faced by Support Services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

More about Support Services jobs
What cities are hiring for Support Services jobs? Cities with the most Support Services job openings:
What are the most commonly searched types of Support Services jobs? The most popular types of Support Services jobs are:
What states have the most Support Services jobs? States with the most job openings for Support Services jobs include:
Support Services jobs near you
Infographic showing various Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Infrastructure Support Services Specialist

Infrastructure Support Services Specialist

Quest Diagnostics

Indianapolis, IN • On-site

$25.12/hr

Full-time

Posted 10 days ago

ExamOne rating

6.2

Company rating: 6.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

87th of 103 rated laboratories

Job description

Job Description
Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Responsibilities
  • Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
  • Troubleshoot and resolve all service center tickets routed to your Assignment Group
  • Perform IMAC all systems as applicable -
    Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
  • Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
  • Perform IMAC's all systems as applicable
  • Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
  • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
  • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity
  • Contribute to team and Quest specific short, mid and long term goals
  • Perform maintenance, patches, and updates to all systems in a timely manner
  • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
  • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products
  • Contribute to team and Quest specific short, mid, and long term goals
  • Assist in inventory management
  • Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
  • Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Asset Management:
  • Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
  • Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
  • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Qualifications
Physical and Mental Requirements:
Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.
Knowledge:
Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training
Skills:
Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external
Education
  • Associates Degree or CompTIA A+ Certification (Preferred)

Work Requirements
  • Up to 80% of Travel
  • Clean / valid driver's license required
  • On Call Coverage as needed
  • May perform other duties as assigned

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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