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Support Ninja Jobs (NOW HIRING)

Propane Ninja

NY · On-site

$95K - $115K/yr

Propane Ninja is seeking an experienced Export Manager to take ownership of the execution and ... support its future growth. International operating experience comes first. Industry-specific ...

USA Ninja Challenge - Dublin CA

Be Seen First

Coach/Instructor

Dublin, CA · On-site

$18 - $20/hr

USA Ninja Challenge - Dublin, CA is a premier youth fitness and obstacle training program designed ... Support birthday parties, camps and other special events as scheduled. * Perform end-of-day/week ...

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Arizona Sunrays

Ninja Coach

Surprise, AZ · On-site

$15.15 - $20/hr

Coach, encourage, and support kids as they learn new skills * Follow USAG and Arizona Sunrays guidelines * Build knowledge in gymnastics, preschool, and ninja skill development * Track attendance and ...

Propane Ninja

$95K - $115K/yr

Propane Ninja is seeking an experienced Export Manager to take ownership of the execution and ... support its future growth. International operating experience comes first. Industry-specific ...

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Support Ninja information

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How much do support ninja jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for support ninja in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a Support Ninja?

Support Ninjas are customer service professionals who provide technical support, troubleshooting, and solutions to clients or users, often for tech companies or online services. They are known for their adaptability, quick problem-solving skills, and ability to communicate complex information clearly. Support Ninjas may handle customer inquiries via chat, email, or phone, and often work remotely or as part of a distributed team. Their main goal is to ensure customer satisfaction by resolving issues efficiently and maintaining a positive experience.

How does a Support Ninja typically collaborate with other departments to resolve customer issues?

Support Ninjas often work closely with teams such as product development, engineering, and sales to ensure customer concerns are addressed efficiently. When facing complex or technical issues, they escalate tickets or communicate directly with subject matter experts to find solutions. Regular cross-department meetings and shared platforms help streamline information flow and keep everyone aligned on customer needs. This collaborative environment allows Support Ninjas to advocate for customers while also contributing valuable feedback that can improve products and services.

What are the key skills and qualifications needed to thrive as a Support Ninja, and why are they important?

To thrive as a Support Ninja, you need strong problem-solving abilities, customer service experience, and proficiency in troubleshooting common software or hardware issues, often supported by a relevant associate’s or bachelor’s degree. Familiarity with help desk software like Zendesk, ticketing systems, and basic CRM tools is typically required. Outstanding communication, patience, and adaptability are crucial soft skills for delivering exceptional customer support and resolving issues efficiently. These skills ensure high customer satisfaction, quick resolution of problems, and a positive brand reputation.

What is the difference between Support Ninja vs Customer Support Specialist?

AspectSupport NinjaCustomer Support Specialist
CredentialsTypically no formal certifications required; strong communication skillsOften requires customer service or communication certifications
Work EnvironmentRemote or office-based, fast-paced, tech-focusedPrimarily remote or office, customer-facing roles
Industry UsageCommon in tech, SaaS, e-commerce sectorsWidespread across various industries including retail and tech
Job FocusTechnical support, troubleshooting, client communicationHandling customer inquiries, issue resolution, support

Support Ninja and Customer Support Specialist roles share similarities in communication skills and customer service focus. However, Support Ninja often emphasizes technical troubleshooting and working in tech-driven environments, while Customer Support Specialists may have broader roles across industries. Both roles are essential for maintaining customer satisfaction but differ slightly in technical requirements and industry focus.

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Support Ninja jobs near you
Infographic showing various Support Ninja job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Junior Key Account Manager - Walmart, Ninja

Bentonville, AR

SharkNinja
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 5K employees
Learn more about SharkNinjaexternal

$35K - $48K/yr

Full-time

Posted 29 days ago

SharkNinja rating

8.2

Company rating: 8.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Junior Key Account Manager - Walmart, Ninja

This is a commercial role at the center of SharkNinja's largest retail partnership. Reporting to the Director of Sales, the Junior Key Account Manager supports the analytical and customer needs of the entire Walmart Ninja business while owning a buying desk relationship in total. The role is focused on driving profitable growth of Ninja's 1P item portfolio, partnering closely with the Walmart merchant team and with cross-functional teams (marketing, supply chain, category management, and finance) to win at the shelf - in store and online.

Duties and Responsibilities

Desk Ownership

  • Own at least one key Walmart buying desk relationship in total: the joint business plan, line reviews, item setup and maintenance, pricing actions, promotional planning, and day-to-day merchant communication
  • Grow revenue and profit of the 1P Ninja items on your desk in line with company strategy, identifying whitespace, share opportunities, and new item placements
  • Lead promotional and modular/line review submissions with internal and external stakeholders, tied to growth targets
  • Drive tentpole events and promotional moments on your desk that generate outsized, profitable growth

Analytical and Customer Support (Total Business)

  • Serve as an analytical engine for the full Walmart Ninja business: build business reviews, data visualizations, and reports that translate POS, inventory, and share data into decisions
  • Report weekly on POS and key business KPIs (sales vs. plan/LY, market share, in-stocks, fill rates), trends, and factors impacting the business
  • Monitor stock levels and support replenishment health, partnering with supply chain to hit fill rate and in-stock targets; jointly produce forecasts with monthly reporting and tracking
  • Respond to customer requests quickly and accurately - data pulls, item information, samples, meeting prep, and follow-ups - so the merchant team sees SharkNinja as its easiest supplier to work with
  • Gather and communicate competitive factors impacting the business, including new competitive items, pricing, and promotions
  • Establish and run a weekly operating cadence to manage multiple concurrent workstreams cohesively
  • Support the broader account team on omni-channel initiatives, including item content and digital shelf hygiene where needed
Attributes and Skills

Analytical and commercial depth (required)

  • Strong analytical skills paired with the ability to build compelling data visualizations and business reviews that drive commercial action - a data-to-decisions orientation
  • Fluency in retail math (POS, margin, forecast attainment, in-stock/fill rate metrics); experience with retailer data platforms (e.g., Walmart Scintilla/Luminate, Retail Link) strongly preferred
  • Track record supporting or owning a buying relationship, brand-side or retailer-side
  • Explorer mindset: drives urgency and accountability, and influences cross-functional teams to secure the resources needed to win
  • Strong project management, comfortable juggling many concurrent workstreams and running a weekly operating model to keep them cohesive
  • Vocal operator who shares results and challenges openly and clearly asks for what the business needs, not a heads-down individual contributor
  • Recent, regular use of AI tools embedded in daily workflow, not just passing familiarity
Education and Experience
  • University degree
  • Prior sales, sales support, or analytics experience with consumer products or consumer durables required
  • 1-3 years of account management or sales analytics experience preferred; mass retail or Walmart experience a plus
  • Demonstrated career trajectory and ambition, with the runway to grow into a Key Account Manager role

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