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Support Ninja Jobs in Chicago, IL (NOW HIRING)

Ninja Coach

Crown Point, IN · On-site

$10.25/hr

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Ninja Coach is responsible ...

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Ninja Coach is responsible ...

Ninja Coach

Hammond, IN · On-site

$10.25/hr

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Ninja Coach is responsible ...

Account Manager

Elmhurst, IL · On-site

$50K - $55K/yr

As part of this exciting collaboration, LAZ is supporting Freight Ninja's continued growth by bringing our operational expertise, cutting-edge technology, and national infrastructure to the table.

Account Manager

Elmhurst, IL · On-site

$50K - $55K/yr

As part of this exciting collaboration, LAZ is supporting Freight Ninja's continued growth by bringing our operational expertise, cutting-edge technology, and national infrastructure to the table.

Freight Ninja operates a nationwide network of over 50 Industrial Outdoor Storage (IOS) locations ... As part of this exciting collaboration, LAZ is supporting Freight Ninjas continued growth by ...

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Support Ninja information

See Chicago, IL salary details

$12

$19

$26

How much do support ninja jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for support ninja in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What is a Support Ninja?

Support Ninjas are customer service professionals who provide technical support, troubleshooting, and solutions to clients or users, often for tech companies or online services. They are known for their adaptability, quick problem-solving skills, and ability to communicate complex information clearly. Support Ninjas may handle customer inquiries via chat, email, or phone, and often work remotely or as part of a distributed team. Their main goal is to ensure customer satisfaction by resolving issues efficiently and maintaining a positive experience.

How does a Support Ninja typically collaborate with other departments to resolve customer issues?

Support Ninjas often work closely with teams such as product development, engineering, and sales to ensure customer concerns are addressed efficiently. When facing complex or technical issues, they escalate tickets or communicate directly with subject matter experts to find solutions. Regular cross-department meetings and shared platforms help streamline information flow and keep everyone aligned on customer needs. This collaborative environment allows Support Ninjas to advocate for customers while also contributing valuable feedback that can improve products and services.

What are the key skills and qualifications needed to thrive as a Support Ninja, and why are they important?

To thrive as a Support Ninja, you need strong problem-solving abilities, customer service experience, and proficiency in troubleshooting common software or hardware issues, often supported by a relevant associate’s or bachelor’s degree. Familiarity with help desk software like Zendesk, ticketing systems, and basic CRM tools is typically required. Outstanding communication, patience, and adaptability are crucial soft skills for delivering exceptional customer support and resolving issues efficiently. These skills ensure high customer satisfaction, quick resolution of problems, and a positive brand reputation.

What is the difference between Support Ninja vs Customer Support Specialist?

AspectSupport NinjaCustomer Support Specialist
CredentialsTypically no formal certifications required; strong communication skillsOften requires customer service or communication certifications
Work EnvironmentRemote or office-based, fast-paced, tech-focusedPrimarily remote or office, customer-facing roles
Industry UsageCommon in tech, SaaS, e-commerce sectorsWidespread across various industries including retail and tech
Job FocusTechnical support, troubleshooting, client communicationHandling customer inquiries, issue resolution, support

Support Ninja and Customer Support Specialist roles share similarities in communication skills and customer service focus. However, Support Ninja often emphasizes technical troubleshooting and working in tech-driven environments, while Customer Support Specialists may have broader roles across industries. Both roles are essential for maintaining customer satisfaction but differ slightly in technical requirements and industry focus.

What are popular job titles related to Support Ninja jobs in Chicago, IL?

For Support Ninja jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Support Ninja jobs in Chicago, IL look for?

The top searched job categories for Support Ninja jobs in Chicago, IL are:

Infographic showing various Support Ninja job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,837 per year, or $19.2 per hour.

Ninja Coach

Crown Point, IN • On-site

Crossroads YMCA
Non-Profits • 1 - 5K employees

$10.25/hr

Part-time

This job post has expired today. Applications are no longer accepted.


Job description

Pay starting at $10.25 and up based on experience 

Building Ninjas One Skill At A Time: No prior Ninja experience needed

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Ninja Coach is responsible for working with children to help identify their potential through NinjaZone sport by providing high-quality instruction and guidance. The Ninja Coach is responsible for teaching and choreographing fun and safe classes that create a positive, inclusive and supportive learning environment. Assists in membership development and retention by effectively building community within the class.

ESSENTIAL FUNCTIONS:

  1. Leads energizing, fun, safe, and educational ninja classes to accomplish the YMCA mission and goals.
  2. Provides appropriate supervision at all times.
  3. Helps create class lesson plans specific to the class being taught that allow participants to progress their skills in accordance with their ages and abilities, modifying as needed to meet the needs of participants.
  4. Builds effective, authentic relationships with participants and parents, helping them connect with each other and the YMCA.
  5. Models welcoming, connecting, motivating and affirming behaviors.
  6. Treats participants fairly and equally, allowing them to feel good and confident about themselves and their progress.
  7. Builds excitement for the sport of ninja and delivers high energy classes every week.
  8. Celebrates achievement of program participants related to program or personal goals, mastering specific skills or improving overall health and well-being.
  9. Communicates progress with parents/guardians as appropriate.
  10. Keeps accurate class attendance records, aiming for continual retention and growth. Obtain roster of paid participants at the beginning of session and inform supervisor of any discrepancies.
  11. Ensures completion of daily equipment checks and completes daily cleaning tasks.
  12. Obtains and maintains required certifications, completes mandatory staff training and participates in required staff meetings. Participates in special events as assigned.
  13. Supports mission, vision and direction of the Crossroads YMCA. Actively promotes all YMCA programs and activities and supports YMCA campaign initiatives. Be knowledgeable and supportive of the YMCA annual support campaign.
  14. Accept additional assignments as deemed appropriate, within the scope of the job description

QUALIFICATIONS:

  1. Minimum age 16 required.
  2. Must have 12 months experience in participating in gymnastics/karate/taekwondo or similar training, with prior experience teaching lessons preferred.
  3. Certifications required within 30 days of hire: CPR/AED & First Aid and New Leader Orientation.
  4. Must be available to work evenings and weekends.
  5. Excellent interpersonal, communication, and problem-solving skills.
  6. Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
  7. Ability to read and interpret instructions, procedures, manuals, and other documents.
  8. Must have a passion for learning, working with youth/families, and the sport in general.

YMCA COMPETENCIES (Leader):

The National YMCA Mission:

"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • Visual, auditory, and verbal ability to communicate effectively.
  • Must have a high level of alertness, concentration, and initiative.
  • Sufficient strength, agility, and mobility to perform job responsibilities.
  • Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
  • Maintain a neat and professional appearance at all times.
  • Sufficient physical strength and agility to carry out essential duties.
  • Position may require bending, leaning, kneeling, and walking.
  • Visual and auditory ability to respond to game situations and the physical ability to act swiftly in the event of an emergency.
  • Must demonstrate initiative and sound judgment.