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Support Ninja Jobs (NOW HIRING)

YMCA

Assistant Ninja Coach

Andover, MN · On-site

$16.50/hr

The Andover YMCA is seeking Assistant Ninja Coaches, come be a part of the fun as we launch ... Support in modifying classes to meet varied health, ability and cultural needs in accordance with ...

YMCA

Ninja Zone Instructor

Brown Deer, WI · On-site

We arenurturing:we support you in your journey to develop your full potential.We are determined ... Embodythe Ninja Zone Mantra and Creed * Leadand coachNinja Zonepractices using the ...

Arizona Sunrays

Ninja Coach

Phoenix, AZ · On-site

$15.15 - $20/hr

Coach, encourage, and support kids as they learn new skills * Follow USAG and Arizona Sunrays guidelines * Build knowledge in gymnastics, preschool, and ninja skill development * Track attendance and ...

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How much do support ninja jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for support ninja in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Support Ninja vs Customer Support Specialist?

AspectSupport NinjaCustomer Support Specialist
CredentialsTypically no formal certifications required; strong communication skillsOften requires customer service or communication certifications
Work EnvironmentRemote or office-based, fast-paced, tech-focusedPrimarily remote or office, customer-facing roles
Industry UsageCommon in tech, SaaS, e-commerce sectorsWidespread across various industries including retail and tech
Job FocusTechnical support, troubleshooting, client communicationHandling customer inquiries, issue resolution, support

Support Ninja and Customer Support Specialist roles share similarities in communication skills and customer service focus. However, Support Ninja often emphasizes technical troubleshooting and working in tech-driven environments, while Customer Support Specialists may have broader roles across industries. Both roles are essential for maintaining customer satisfaction but differ slightly in technical requirements and industry focus.

How does a Support Ninja typically collaborate with other departments to resolve customer issues?

Support Ninjas often work closely with teams such as product development, engineering, and sales to ensure customer concerns are addressed efficiently. When facing complex or technical issues, they escalate tickets or communicate directly with subject matter experts to find solutions. Regular cross-department meetings and shared platforms help streamline information flow and keep everyone aligned on customer needs. This collaborative environment allows Support Ninjas to advocate for customers while also contributing valuable feedback that can improve products and services.

What are Support Ninjas?

Support Ninjas are customer service professionals who provide technical support, troubleshooting, and solutions to clients or users, often for tech companies or online services. They are known for their adaptability, quick problem-solving skills, and ability to communicate complex information clearly. Support Ninjas may handle customer inquiries via chat, email, or phone, and often work remotely or as part of a distributed team. Their main goal is to ensure customer satisfaction by resolving issues efficiently and maintaining a positive experience.

What are the key skills and qualifications needed to thrive as a Support Ninja, and why are they important?

To thrive as a Support Ninja, you need strong problem-solving abilities, customer service experience, and proficiency in troubleshooting common software or hardware issues, often supported by a relevant associate’s or bachelor’s degree. Familiarity with help desk software like Zendesk, ticketing systems, and basic CRM tools is typically required. Outstanding communication, patience, and adaptability are crucial soft skills for delivering exceptional customer support and resolving issues efficiently. These skills ensure high customer satisfaction, quick resolution of problems, and a positive brand reputation.
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Support Ninja jobs near you
Infographic showing various Support Ninja job openings in the United States as of May 2026, with employment types broken down into 5% Locum Tenens, 2% Internship, 14% As Needed, and 79% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Ninja Warrior & Parkour Coordinator - New Gym Opening

Dominique Dawes Academy

Jersey Village, TX • On-site

Full-time

Posted 19 days ago

Job description

Job Type
Full-time
Description
New Gym Opening - Expected to Open in May 2026
Are you passionate about creating dynamic, challenging, and fun experiences for kids? The Ninja Coordinator is the driving force behind our ninja program, leading everything from weekly classes and camps to specialty events and showcases. This role is perfect for an energetic leader who can inspire both athletes and coaches, while ensuring our ninja programming is safe, progressive, and unforgettable. If you're ready to build strong teams, design engaging programs, and bring out the best in every participant, this is the opportunity for you!
The Ninja Coordinator serves as the academy's ninja expert, responsible for designing, leading, and continuously improving all aspects of ninja programming while mentoring and developing the coaching staff.
Key Responsibilities
  • Collaborate with the Program Manager to design and maintain engaging, progressive ninja lesson plans and class structures.
  • Ensure all ninja programming aligns with company objectives and participant needs.
  • Lead the execution of weekly ninja classes, camps, specialty events, and showcases.
  • Provide onboarding, training, and ongoing coaching for all ninja coaches.
  • Monitor and evaluate staff performance to ensure consistent program delivery and adherence to safety standards.
  • Serve as a mentor and role model, fostering a collaborative and high-performance coaching team.
  • Maintain and enforce all safety protocols, policies, and procedures for ninja programming.
  • Conduct periodic audits of classes to ensure quality standards are met.
  • Recommend improvements to enhance the participant experience and drive enrollment growth.
  • Make recommendations for staff scheduling based on program needs and participation levels.
  • Coordinate staff assignments for classes, camps, events, and showcases.
  • Ensure smooth operational flow between ninja and other facility programming.
  • Partner with the GM and PM to address program needs, goals, and adjustments.
  • Act as Manager on Duty (MOD) when assigned, overseeing daily facility operations in the absence of the GM or PM.
  • Represent the academy's values of respect, teamwork, and excellence in all interactions with staff, participants, and families.
  • Perform other duties as assigned.

Core Competencies
  • Strong leadership and coaching abilities
  • Program design and lesson planning skills
  • Excellent communication and team-building skills
  • High energy, enthusiasm, and passion for child development and athletic training
  • Ability to manage multiple priorities in a fast-paced environment

Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in Recreation, Sports Management, Education, or related field preferred
  • 2+ years of experience in coaching, athletic instruction, or program coordination (gymnastics, ninja, martial arts, or youth recreation preferred)
  • Previous leadership experience with staff training, supervision, or mentoring strongly preferred
  • Ability to create structured lesson plans and progressive skill development programs
  • Strong organizational and time management skills with the ability to manage multiple priorities
  • Excellent communication and interpersonal skills, with the ability to engage children, parents, and staff in a positive and professional manner
  • Flexibility to work evenings, weekends, and school holidays to support program needs and events

Work Schedule & Environment
  • Classes are held in an indoor gym environment with frequent interaction with children and families
  • Must be available for consistent weekly scheduling during the school year and summer months
  • Comfortable working in a high-energy, fast-paced environment

Physical Requirements
  • Ability to lift and move gymnastics and ninja equipment up to 50 lbs.
  • Prolonged periods of standing, walking, and active engagement with athletes and staff.
  • Regularly required to communicate clearly and effectively via phone, email, and in person.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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