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Support Manager Jobs in Manitowoc, WI (NOW HIRING)

Account Manager

Sheboygan, WI

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our proven onsite staffing model and personalized recruitment services ensure that our clients receive skilled support while candidates find positions that match their goals. Staff Management | SMX ...

Direct Support Supervisor/Lead Caregiver

Sheboygan, WI ยท On-site

$17.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Direct Support Supervisor , you will : * Maintain work schedules, training of staff ... Management of client funds * Maintain excellent communication with guardians/case workers ...

Direct Support Supervisor/Lead Caregiver

Manitowoc, WI ยท On-site

$17.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Direct Support Supervisor , you will : * Maintain work schedules, training of staff ... Management of client funds * Maintain excellent communication with guardians/case workers ...

Manager

Manitowoc, WI ยท On-site

$14.75 - $17.25/hr

JOB SUMMARY As a Manager, your responsibilities include; restaurant operations, product preparation ... Collaborate well with other team members, supporting each other to create a positive and productive ...

Manager

Manitowoc, WI ยท On-site

$14.75 - $17.25/hr

JOB SUMMARY As a Manager, your responsibilities include; restaurant operations, product preparation ... Collaborate well with other team members, supporting each other to create a positive and productive ...

You'll also find Parker Parflex products supporting wind farms, solar fields, food production ... Supply Chain Management activities will include materials planning; scheduling; inventory control ...

Marketing Manager

Sheboygan, WI ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll lead and support the marketing team while executing initiatives that bring our ... As a Marketing Manager, you'll be part of a team where your leadership, creativity, and expertise ...

Community Manager

Manitowoc, WI

$60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Community Manager - Affordable Housing Manitowoc, WI $60,000 Annual Salary + Comprehensive Benefits ... Lead, coach, and support the onsite team while fostering a positive work environment. * Partner ...

Marketing Manager

Sheboygan, WI ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll lead and support the marketing team while executing initiatives that bring our ... As a Marketing Manager, you'll be part of a team where your leadership, creativity, and expertise ...

Marketing Manager

Sheboygan, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll lead and support the marketing team while executing initiatives that bring our ... As a Marketing Manager, you'll be part of a team where your leadership, creativity, and expertise ...

Showing results 41-60

Support Manager information

See Manitowoc, WI salary details

$21.7K

$65.6K

$116.9K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Manitowoc, WI is $65,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $87,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Manitowoc, WI?

The most popular types of Support jobs in Manitowoc, WI are:

What cities near Manitowoc, WI are hiring for Support Manager jobs?

Cities near Manitowoc, WI with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Manitowoc, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,594 per year, or $31.5 per hour.

Certified Peer Support Specialist - Family Centered Treatment

Lutheran Social Services

Sheboygan, WI โ€ข On-site

$17.50 - $22.50/hr

Other

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.
Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.
Description

Lutheran Social Services of WI and Upper MI (LSS) is looking for a dedicated and passionate Hybrid-Remote, Certified Peer Support Specialist to join our Family Centered Treatment Team. If you're driven by the desire to make a real difference in the lives of families in their communities, this as needed, could be your next career move! The FCT/FCT-R Team also provides individual and team supervision on a weekly basis as part of our evidenced based model. Qualified candidates will currently hold a certificate as a Peer Specialist through the State of Wisconsin.

This is a part-time, as needed position. There is an additional $1/hour for candidates that are bilingual in Spanish. Also a $1.50 per hour increase upon completing the FCT Peer Endorsement Certification. This role will work primarily with clients navigating substance use recovery

This position will serve Milwaukee and Sheboygan counties.

A Certified Peer Support Specialist is a person who has his/her own lived experience of mental health and/or substance use challenges and has completed formal training and certification in the peer specialist model of mental health and substance use-oriented peer support.

Peer Specialists use their unique set of lived experiences and recovery in combination with comprehensive skills training, including continuing education, to support people living with mental health and/or substance use challenges. The specialists actively center peer support and associated principles in their work while operating under a clearly defined role and collaborate in a complementary fashion as part of an agency's team support structure.

The FCT team is a fully implemented and homebased evidenced based trauma treatment model used to stabilize or reunify families. Our goal is to help families identify practical solutions to solve problems to keep them together in the community and to treat inter-generational trauma. Our core belief is that recipients are great people with tremendous internal strengths and resources.

As a Certified Peer Support Specialist with the Family Centered Treatment Program, you will:

  • Work a flexible weekly schedule that includes some evening hours for client appointments, bases on client/family availability
  • Learn the evidenced-based framework of FCT and the four phases of treatment-including completing online FCT training supported by the supervisor and team trainer.
  • Provides direct peer support using methods compatible with FCT principles and practices for assigned cases and meets fidelity requirements for treatment intensity as part of a team of providers (5 hours per week per family). Caseloads vary depending on referrals for the FCT-Recovery program and depending on travel.
  • Maintain clear, concise, and timely documentation records in an Electronic Health Record system to meet state, county and EBP standards.
  • Collaborate with all relevant systems and key participants to ensure buy-in and cooperation throughout FCT treatment
  • Participate in weekly individual and team supervision and provide kind, direct, and honest feedback to team members, including participation in peer reviews.
  • Participate in a rotating 24/7 phone support system that has been established by the team or as needed for clients that are engaged in Peer Support Services.

Essential Skills and Qualifications:

  • Background Check Required
  • Education: HS diploma or equivalent
  • Experience: 2+ years work experience with family systems, trauma, and/or SUD diagnoses preferred.
  • Licenses: Valid driver's license and no more than 3 moving violations in the last 3 years and no OWI's in the last 3 years. No more than 1 OWI in the last 5 years.
  • Reliable transportation are required.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Wisconsin Certified as a Peer Specialist
  • The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

Computer Skills: Basic computer knowledge and application required. LSS uses Microsoft Office applications. Additional application training provided.

Perks and Benefits:

  • Professional Development: Opportunities for in-service training, staff meetings, and professional seminars.
  • Employee Assistance Program: Support for personal and professional challenges.
  • Service Awards and Recognition: Celebrating your dedication and achievements.

Work Environment:

  • Hybrid Remote
  • Flexible Schedule: Work a schedule that includes evening hours to meet client needs.
  • Travel and Community Engagement: Travel within the community to provide services in various locations (home, school, office).
  • Physical Activity: Frequent bending, stooping, climbing stairs, and kneeling may be required.

Why Join LSS:

At Lutheran Social Services, we believe in empowering our employees to succeed and grow. We offer a supportive and collaborative work environment where your contributions truly matter. By joining our team, you'll be part of a mission-driven organization committed to ensuring that no one is excluded from our communities, and everyone has what they need to live independently and thrive.

Take this opportunity to make a real difference in your community. Apply now and be a part of something bigger with Lutheran Social Services of WI and Upper MI!

Lutheran Social Services of WI and Upper MI is an equal opportunity employer.

Qualifications

Education
High School Diploma/ GED (required)

Licenses & Certifications
Driver's License (required)
WI Cert. Peer Spec. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.