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Support Manager Jobs in Jackson, MS (NOW HIRING)

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

Store Support

Jackson, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Madison, MS

$12.25 - $15.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Brandon, MS · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Clinton, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Clinton, MS

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Madison, MS · On-site

$12.25 - $15.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Brandon, MS

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Jackson, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Because of the support nature of the role, it is essential to understand the responsibilities of ... Clear, timely communication with your manager and/or ASM is essential. Weekend and holiday work may ...

Sales Support

Canton, MS · On-site

$17.75/hr

Because of the support nature of the role, it is essential to understand the responsibilities of ... Clear, timely communication with your manager and/or ASM is essential. Weekend and holiday work may ...

Sales Support

Canton, MS · On-site

$17.75/hr

Because of the support nature of the role, it is essential to understand the responsibilities of ... Clear, timely communication with your manager and/or ASM is essential. Weekend and holiday work may ...

Sales Support

Canton, MS · On-site

$14.75 - $19.25/hr

Because of the support nature of the role, it is essential to understand the responsibilities of ... Clear, timely communication with your manager and/or ASM is essential. Weekend and holiday work may ...

Manage inventory of IT hardware, accessories, and related assets. * Conduct regular stock checks ... Support collaboration spaces, meeting rooms, and end-user technology needs. Your Background

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Showing results 1-20

Support Manager information

See Jackson, MS salary details

$19.6K

$59.2K

$105.4K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Jackson, MS is $59,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $79,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Jackson, MS?

The most popular types of Support jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Support Manager jobs?

Cities near Jackson, MS with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,169 per year, or $28.4 per hour.

Full-TIME Opportunity SAP Production Support Manager

Stem Xpert

Jackson, MS • On-site

Full-time

Re-posted 29 days ago


Job description

Company Description

 

 

Job Description

Title                       :  Production Support Manager (SAP)

Location               : State Of Mississippi

Duration              : Long Term/Permanent

Salary                  : Benefits+RelocatIon

 

Scope of Tasks:
*ITIL Certified expert
on Run SAP.
* 5 Years of experience
setting up Post Production Support organizations.
* Specialize in Incident Management
best practices.
* Public Sector experience a must.
* Ability to work collaboratively
with multiple stakeholders.
* HCM payroll
experience is strongly desired.

Additional Information



stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012