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Support Manager Jobs in Jackson, MS (NOW HIRING)

Tower Loan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ... Familiarity with certificate management and security protocols. Education and Experience:

YOUNGWILLIAMS INC

Child Support Specialist

Jackson, MS · On-site

$39K - $54K/yr

Summary of Position The Child Support Specialist provides full services to customers in all stages ... case management process. The individual works to ensure all State, Federal, and contractual time ...

GovEase

Customer Support Specialist

Madison, MS · On-site

$35K - $45K/yr

Manage incoming/outgoing customer calls, emails, and live chats * Log conversations and interactions through our support solution * Handle customer complaints and questions while providing solutions

Vergent LMS

Software Support Analyst

Ridgeland, MS

... to manage their retail and online lending operations through a sophisticated software suite ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... to manage their retail and online lending operations through a sophisticated software suite ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

State of Mississippi

Admin Support Specialist

Jackson, MS · On-site

$33K - $50K/yr

... management services and working with potential foster families, supervisor positions providing ... The support specialist is responsible for performing clerical tasks to help office maintain a ...

Worldwide TechServices

Dynamic Server Support

Pearl, MS · On-site

$18/hr

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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Support Manager information

See Jackson, MS salary details

$19.6K

$59.2K

$105.4K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Jackson, MS is $59,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $79,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Jackson, MS?

The most popular types of Support jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Support Manager jobs?

Cities near Jackson, MS with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,169 per year, or $28.4 per hour.

Application Support Engineer

Towerloan

Flowood, MS

Full-time

Re-posted 8 days ago

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing technical troubleshooting, system integration, and user support, while serving as a liaison between IT, vendors, and business teams.

  • Provide support for core business applications, ensuring high availability, performance, and timely resolution of issues.
  • Analyze, diagnose, and resolve application incidents and problems by identifying root causes and implementing long-term solutions.
  • Act as a subject matter expert (SME) for supported applications and provide hands-on technical assistance to technical and non-technical stakeholders.
  • Collaborate with development, infrastructure, helpdesk, and vendor teams to implement application enhancements, upgrades, and patches.
  • Monitor application performance and availability.
  • Create and maintain documentation, including knowledge base articles, Standard Operating Procedures (SOPs), support runbooks, and system configurations.
  • Assist with deployment activities, change control, and release management processes.
  • Support incident response activities and participate in post-incident reviews to ensure continuous improvement.
  • Identify and implement automation opportunities to streamline support processes.
  • Provide user training and support during onboarding, upgrades, or application transitions.
  • Perform all other duties as assigned.

Required Skills/Abilities:

  • Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
  • Excellent problem-solving and documentation skills, with the ability to work independently and collaboratively across teams.
  • Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Jet Addon, etc.) and SharePoint Administration, including Litigation Hold tools.
  • Strong knowledge of enterprise application environments, including web-based and client/server architectures.
  • Experience supporting and troubleshooting IIS & SQL-based systems (SQL Server).
  • Familiarity with ITIL-based support processes and ticketing systems (InvGate, Jira).
  • Solid understanding of Windows Server, IIS, Active Directory, and integrations.
  • Proficiency in Endpoint Management tools such as ManageEngine Endpoint Central and Intune.
  • Strong knowledge of email flow troubleshooting within Microsoft 365 environments.
  • Familiarity with certificate management and security protocols.

Education and Experience:

  • Bachelor's degree in computer science, IT, or a related field, or equivalent on-the-job experience with a minimum of 5 years in application support required.
  • Experience in financial services or other highly regulated industries preferred.
  • Hands-on experience managing Windows Update processes and IIS (Internet Information Services).
  • Familiarity with scripting languages such as PowerShell, Python, or Bash preferred.
  • Experience working with third-party vendors for application support and maintenance preferred.
  • Understanding of security best practices, compliance requirements (HIPAA, PCI-DSS, NIST, etc.), and data protection principles preferred.

Physical Requirements:

  • Stand, walk, and/or sit for eight (8) hours a day
  • Communicate effectively, verbally, written, in person, via telephone, or electronically.
  • Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.

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