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Support Manager Jobs in Summit, MS (NOW HIRING)

Store Support

Brookhaven, MS

$11.75 - $14.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Brookhaven, MS · On-site

$11.75 - $14.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be ...

With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be ...

Support daily store operations to ensure sales goals, customer experience standards, and ... Time Management & Prioritization * Adaptability in a Fast-Paced Retail Environment Why Join Citi ...

Support daily store operations to ensure sales goals, customer experience standards, and ... Time Management & Prioritization * Adaptability in a Fast-Paced Retail Environment Why Join Citi ...

Support daily store operations to ensure sales goals, customer experience standards, and ... Time Management & Prioritization * Adaptability in a Fast-Paced Retail Environment Why Join Citi ...

Actively support front-of-house and back-of-house operations as needed * Ensure an excellent guest experience and resolve concerns promptly and professionally * Manage financial performance ...

As a Murphy USA Store Manager, you'll drive a best-in-class customer experience while managing all ... Supporting rollouts of company initiatives and reaching store-level and district goals * Helping ...

As a handson leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant. Responsibilities The General Manager is the strategic leader of the ...

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Shift Manager

Mccomb, MS · On-site

$13 - $16.50/hr

Directly support the General Manager to achieve restaurant performance and quality standards in three areas: o Kitchen- supervise food quality, safety, cost, and new menu items o People- hire, train ...

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Support Manager information

See Summit, MS salary details

$19.5K

$58.9K

$104.9K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Summit, MS is $58,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $78,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Summit, MS are hiring for Support Manager jobs?

Cities near Summit, MS with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Summit, MS as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,853 per year, or $28.3 per hour.

$11.75 - $14.50/hr

Full-time

Re-posted 18 days ago


Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,430 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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