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Support Manager Jobs in Tupelo, MS (NOW HIRING)

Home Depot

Store Support

Tupelo, MS · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Saltillo, MS · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

CLARK BEVERAGE GROUP INC

Sales Support

New Albany, MS · On-site

$17.75/hr

Because of the support nature of the role, it is essential to understand the responsibilities of ... Clear, timely communication with your manager and/or ASM is essential. Weekend and holiday work may ...

Worldwide TechServices

Dynamic PC Support

Tupelo, MS · On-site

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

Tupelo, MS · On-site

$17/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Renasant Bank

Support Center Technician

Tupelo, MS · On-site

$20.50 - $28/hr

Overview The Support Center Technician is responsible for providing technical hardware, software ... Ability and confidence in working with internal staff, management, third party vendors, auditors ...

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Support Manager information

See Tupelo, MS salary details

$21.4K

$64.7K

$115.2K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Tupelo, MS is $64,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Tupelo, MS?

The most popular types of Support jobs in Tupelo, MS are:

What job categories do people searching Support Manager jobs in Tupelo, MS look for?

The top searched job categories for Support Manager jobs in Tupelo, MS are:

What cities near Tupelo, MS are hiring for Support Manager jobs?

Cities near Tupelo, MS with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Tupelo, MS as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,659 per year, or $31.1 per hour.

Tax Preparation Support Manager

Smithville, MS • On-site

Jackson Hewitt Tax Service, Inc.
Finance and Insurance • 5 - 10K employees
Learn more about Jackson Hewitt Tax Service, Inc.external

$50K - $70K/yr

Full-time

PTO

Re-posted 9 days ago

Jackson Hewitt rating

5.0

Company rating: 5.0 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Flexible schedule

About the Role:
Our Jackson Hewitt franchise is looking for a driven and detail-oriented Tax Preparation Support Manager to join our team in central Florida! In this leadership role, you'll play a key part in guiding tax professionals and ensuring clients receive accurate, efficient, and friendly tax preparation services. If you're passionate about taxes and love leading a team, this is the opportunity for you!
Responsibilities:
  • Oversee and support tax preparation staff to ensure accuracy, compliance, and quality service
  • Train, mentor, and develop tax preparers on current tax laws, procedures, and best practices
  • Manage daily office operations and ensure smooth workflow during peak tax season
  • Review completed tax returns for accuracy and IRS compliance
  • Resolve client inquiries, concerns, and escalated tax-related issues professionally
  • Monitor team performance and provide coaching and feedback to drive productivity
  • Ensure adherence to Jackson Hewitt's policies, procedures, and quality standards

Requirements:
  • Prior experience in tax preparation, accounting, or a related financial field
  • Previous supervisory or management experience preferred
  • Strong knowledge of federal and state tax codes and IRS regulations
  • Excellent communication, leadership, and interpersonal skills
  • Ability to thrive in a fast-paced, seasonal work environment
  • Proficiency with tax software and basic computer applications
  • PTIN (Preparer Tax Identification Number) required or ability to obtain one

About Us:
Jackson Hewitt is one of the nation's largest and most trusted tax preparation service providers, with decades of experience helping millions of Americans navigate tax season with confidence. Clients love us for our accuracy, affordability, and personalized service - and employees love working here for our supportive culture, flexible schedules, and opportunities for growth. Join a team that's dedicated to making a real difference in people's financial lives! We are a growing franchise with significant success the last few years, including franchise of the year for Jackson Hewitt.
Flexible work from home options available.
Compensation: $50,000.00 - $70,000.00 per year
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

What Jackson Hewitt employees say

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Get the full story on Breakroom

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About Jackson Hewitt

Sourced by ZipRecruiter

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Industry

Finance and insurance and accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Jersey City, NJ, US

Social media

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