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Support Manager Jobs in Biloxi, MS (NOW HIRING)

Store Support

Biloxi, MS · On-site

$13.25 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Gulfport, MS · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Biloxi, MS

$13.25 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Gulfport, MS

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

Support Manager information

See Biloxi, MS salary details

$20K

$60.4K

$107.7K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Biloxi, MS is $60,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $81,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Biloxi, MS?

The most popular types of Support jobs in Biloxi, MS are:

What cities near Biloxi, MS are hiring for Support Manager jobs?

Cities near Biloxi, MS with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Biloxi, MS as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,429 per year, or $29.1 per hour.

Facilities Support Manager

Singing River Health System

Ocean Springs, MS • On-site

Full-time

Posted 4 days ago


Singing River Health System rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers


Job description

At Singing River Health System, caring isn't just part of the job - it's in our DNA. Whether we're saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift:

Days

Location:

Singing River Ocean Springs HospitalJob Description SummaryJob Description

Position Overview:

The Facilities Support Manager supervises department employees and coordinates all Singing River Health System renovation and construction requirements, to include any assigned Health System projects and grounds maintenance. He/She works under the direction of the Director of Facilities Support to ensure all projects are completed in a timely, efficient and accurate manner.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.


Education:

High school graduate or equivalent required; Associate's Degree preferred. Completion of an approved technical trade school preferred.

License:

N/A

Certifications:

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:

A minimum of three (3) years' experience in commercial or industrial electrical, mechanical construction or maintenance required. A minimum of two (2) years' managerial experience in a maintenance or similar vocation required.

Reports to:

Director of Facilities Support

Supervises:

Plant Operator, HVAC, Electrician, Plumber, Groundskeeper and Contractors


Physical Demands:

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.


Mental Demands:

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.


Special Demands:

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

The management team may reassign the employee to report to any facility of Singing River Health System. Must have a valid driver license and satisfactory driving record as job requires traveling throughout the SRHS service area.

Must be experienced in reading, interpreting and explaining to subordinates all types of blue prints related to renovation and construction. Must demonstrate exceptional leadership and management skills.

Must be familiar with national and local codes controlling construction and repairs; must have a basic working knowledge of computers, with computer-based building control systems (direct digital control), and computerized preventative maintenance programs.

If you're looking for purpose, teamwork, and a place where what you do truly matters, you've found it. Let's do big things together. Apply now and join our team.


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