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Support Manager Jobs in Pearl, MS (NOW HIRING)

Ecowize USA

Regional Support Manager

Jackson, MS · On-site

Regional Support Manager The Regional Support Manager is an Area Manager without dedicated accounts, providing critical coverage and leadership across multiple sites within a region. Reporting to a ...

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

Home Depot

Store Support

Clinton, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Madison, MS · On-site

$12.25 - $15.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Jackson, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Brandon, MS · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Clinton, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Jackson, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Madison, MS · On-site

$12.25 - $15.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Jackson, MS · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Pearl, MS

Support Manager information

See Pearl, MS salary details

$19.4K

$58.6K

$104.5K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Pearl, MS is $58,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Pearl, MS are hiring for Support Manager jobs?

Cities near Pearl, MS with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Pearl, MS as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $58,619 per year, or $28.2 per hour.

Regional Support Manager

Jackson, MS • On-site

Ecowize USA
See more jobs at Ecowize USAexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Oversee sanitation operations at client facilities and support Site Managers to meet safety, compliance, and performance standards.

  • Fill in as Area Manager when positions are vacant or coverage is needed, providing leadership across multiple sites.

  • Support new start-ups by leading operations at new client sites, ensuring smooth ramp-up, compliance readiness, and team engagement.

Job description

Why Ecowize?
At Ecowize North America, we go beyond cleaning food production facilities - we safeguard public health and drive operational excellence. As part of our team, you'll join a mission-driven organization committed to food safety, innovation, and people development. If you're ready to lead, inspire, and make a measurable difference, this role is for you.
About the Role: Regional Support Manager
The Regional Support Manager is an Area Manager without dedicated accounts, providing critical coverage and leadership across multiple sites within a region. Reporting to a Division Manager, Director of Operations, or VP of Operations, you'll oversee sanitation operations at client facilities, guide Site Managers, and support frontline teams to meet safety, compliance, and performance standards.
This role is fast-paced, dynamic, and essential to our continued growth. You'll be a trusted resource who can step in with confidence, stabilize operations, and elevate performance - all while building trust with clients and empowering teams.
What You'll Do
  • Provide Leadership on Demand: Fill in as Area Manager when positions are vacant, during vacations, or when coverage is needed.
  • Support New Start-Ups: Lead operations at new client sites, ensuring smooth ramp-up, compliance readiness, and team engagement.
  • Guide Site Leaders: Coach and support Site Managers to drive safe, effective, and efficient sanitation operations.
  • Ensure Compliance & Readiness: Oversee adherence to GMPs, SSOPs, USDA/FDA standards, and client expectations. Support audit preparation and corrective action planning.
  • Collaborate with Stakeholders: Work with client leadership, engineering, QA, HR, and finance to ensure aligned goals and seamless execution.
  • Manage Performance: Monitor labor use, budgets, and KPIs to deliver strong operational and financial results.
  • Drive Improvement: Share best practices across accounts and help implement consistent standards region-wide.

What Success Looks Like
You're a strong fit if you can:
  • Step into new environments quickly, assess the situation, and lead with confidence.
  • Build trust with clients by delivering reliable, high-quality service.
  • Coach and empower site leaders to elevate team performance.
  • Navigate changing schedules and assignments with flexibility and resilience.
  • Maintain compliance and safety excellence across diverse facilities.

Core Competencies
  • Results-Driven: You deliver outcomes and own accountability.
  • Critical Thinker: You problem-solve in fast-changing situations.
  • People Developer: You coach and uplift teams, even under pressure.
  • Communicator: You're clear, professional, and audience-aware.
  • Collaborator: You partner with cross-functional teams and clients to get results.
  • Adaptable Leader: You thrive in dynamic, "go-where-needed" environments.

What You Bring
  • Experience: 7+ years in sanitation or food manufacturing leadership, managing multiple sites or large teams.
  • Sanitation Expertise: Deep knowledge of USDA/FDA regulations, GMPs, and Master Sanitation Programs.
  • Safety Leadership: Proficiency in LOTO, HAZCOMM, and PPE standards.
  • Bilingual (Spanish/English): Required for effective team leadership.
  • Tech Fluency: Proficient with Microsoft Office, Google Workspace, and open to learning new tools.

Bonus if you've led site openings, major transitions, or multi-site operations.
The Details
  • Job Type: Full-time
  • Location: Remote within designated region
  • Travel: Up to 80% (frequent overnight travel required)
  • Schedule: Flexible across shifts, including days, nights, weekends, and holidays

Compensation & Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holiday pay
  • Relocation assistance (if applicable)
  • Professional development and career advancement
  • Retirement plan options

Your Future Starts Here
At Ecowize, we believe in growing together. The Regional Support Manager role offers the chance to expand your leadership, gain exposure to multiple sites, and become a key player in scaling our operations. Whether you're helping launch new accounts or stepping in where leadership is needed most, this is a role where your work has immediate impact and lasting value.
Ready to lead wherever you're needed? Apply today and grow with us.

Apply