Support Manager Jobs in Michigan (NOW HIRING)

Title: Product Support Manager - Marine

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Provide product support management andservice advisementfor international marine key customers, fleet operators,shipyardsandservice networkregardingtechnical, quality related and organizational topics
• Technical point of contact for all service-related field issues,initiate,coordinateand support failure analysis, ensure proper rectification measures are defined and successfully implementedby liaising with Product Support / Quality / Engineering
• Identify and implement service conceptsto enhance thestrategic relationshipstomajor customers
• Coordinates with project teams of different and parallel runningprojectsitesinternationally, ensures and oversees that project requirementsregardingnecessary resources, tools and infrastructure are met and projects can be executed successful and efficient
• Provide independent implementation and communication of customer requirements as well as support of maintenance contracts and ensuring uptime
• Generate potential sales and service leads and oversee technical scope and correctness of potential offers and orders
• Optimizeefficiency of maintenance contracts
• Provides continuous development and improvement of processes and collaboration models to support customers with products,according to MTU standards
• Initiate product improvements and measures to improve product quality/reliability in conjunction with respective in-house departments
• Promote a safety and compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required.

Basic Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• BS in Mechanical Engineering 5 years' experiencein service engineering support within after-sales; or 9 years' experience in service engineering support within after-sales
• Ability and willingness to travel (50-90%) - domestic and international on short notice

Preferred Qualifications:

• Excellent experience in marine industry and service support
• Excellent knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent knowledge of heavy-duty diesel engines and/or internal combustion engines
• Excellent written and spokenEnglishskills(fluent),additionallanguage skills preferable
• Excellent communicationskillsand ability to adapt to different management levelsand cultures
• Strong strategic thinking and approach, also the ability to understand the big picture
• Strong self-starter and ability to work for extended periods without supervision
• Strong problem-solving skills and ability to make decision on their own
• Strong organizational, planning and follow up skills
• Strong analytical ability to handle very complex issues
• Proficient with PC and MS Office Suite

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Benefits

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brandmtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.