Sales Support Manager
Detroit, MI · On-site
At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation with customer success. This position partners closely with Account Managers, suppliers, and OEM ...
Sales Support Manager
Detroit, MI · On-site
At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation with customer success. This position partners closely with Account Managers, suppliers, and OEM ...
Sales Support Manager
Detroit, MI · Hybrid
Description & Requirements Sales Support Manager B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have ...
Sales Support Manager
Detroit, MI · Hybrid
Description & Requirements Sales Support Manager B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have ...
Direct Support Manager
$14 - $17/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14 - $17/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Hartford, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Quick apply
Direct Support Manager
Hartford, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
South Haven, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Quick apply
Direct Support Manager
South Haven, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14 - $17/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14 - $17/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bloomingdale, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Quick apply
Direct Support Manager
Bloomingdale, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Quick apply
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Gobles, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Gobles, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Gobles, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Quick apply
Direct Support Manager
Gobles, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Hartford, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Hartford, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$13.25 - $16.25/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$13.25 - $16.25/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14.75 - $17.75/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14.75 - $17.75/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14.50 - $17.50/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14.50 - $17.50/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14.50 - $17.50/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
$14.50 - $17.50/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bloomingdale, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bloomingdale, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
South Haven, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
South Haven, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Quick apply
Direct Support Manager
Bangor, MI · On-site
$18.90/hr
We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...
Support Manager information
See Michigan salary details
$19.6K - $27.4K
9% of jobs
$27.4K - $35.2K
15% of jobs
$36.1K is the 25th percentile. Wages below this are outliers.
$35.2K - $43K
14% of jobs
$43K - $50.8K
9% of jobs
The median wage is $54.7K / yr.
$50.8K - $58.6K
9% of jobs
$58.6K - $66.4K
10% of jobs
$66.4K - $74.2K
11% of jobs
$74.9K is the 75th percentile. Wages above this are outliers.
$74.2K - $82K
6% of jobs
$82K - $89.9K
14% of jobs
$89.9K - $97.7K
2% of jobs
$97.7K - $105.5K
3% of jobs
$19.6K
$59.2K
$105.5K
How much do support manager jobs pay per year?
As of Jul 14, 2026, the average yearly pay for support manager in Michigan is $59,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $79,300.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
Is a CSA job stressful?
A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What are high paying manager jobs?
High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.
What does a Support Manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Michigan? The most popular types of Support jobs in Michigan are:
What cities in Michigan are hiring for Support Manager jobs? Cities in Michigan with the most Support Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Insperity rating
7.8
Based on 32 frontline employees who took The Breakroom Quiz
131st of 449 rated business services
Job description
General information
Client / Corporate
Client
Work Mode
Full-Remote
Name
Sales Support Manager
Job ID
21995
City
Detroit
Published date
10-Jul-2026
State
Michigan
Country
United States
Description & Requirements
Sales Support Manager
B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have partnered with leading global automakers-including Toyota, Honda, Hyundai, Kia, Subaru, GM, and Nissan-to drive innovation, growth, and long-term success. Built on trusted relationships, industry expertise, and a passion for delivering results, B/T Western specializes in new product development, strategic account management, marketing, and program management, generating hundreds of millions of dollars in annual sales for our supplier partners.
At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation with customer success. This position partners closely with Account Managers, suppliers, and OEM customers to develop compelling sales strategies, create impactful sales assets, and support product development initiatives. The ideal candidate is a proactive relationship builder with exceptional communication skills, strong business acumen, and the ability to adapt messaging for diverse audiences in a fast-paced automotive environment.
Best-in-Class Benefits and Culture:
We value our employees' time and efforts. Our commitment to your success is enhanced by competitive compensation depending on experience, and an extensive benefits package including:
Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive/succeed as the Sales Support Manager, you should have:
Your responsibilities as the Sales Support Manager will include:
Ready to accelerate your career in the automotive industry? Join B/T Western and become part of a team that drives innovation, builds lasting partnerships, and delivers results for some of the world's leading automotive brands. If you're a proactive problem-solver who thrives on collaboration and making an impact, we encourage you to apply today.
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Client / Corporate
Client
Work Mode
Full-Remote
Name
Sales Support Manager
Job ID
21995
City
Detroit
Published date
10-Jul-2026
State
Michigan
Country
United States
Description & Requirements
Sales Support Manager
B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have partnered with leading global automakers-including Toyota, Honda, Hyundai, Kia, Subaru, GM, and Nissan-to drive innovation, growth, and long-term success. Built on trusted relationships, industry expertise, and a passion for delivering results, B/T Western specializes in new product development, strategic account management, marketing, and program management, generating hundreds of millions of dollars in annual sales for our supplier partners.
At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation with customer success. This position partners closely with Account Managers, suppliers, and OEM customers to develop compelling sales strategies, create impactful sales assets, and support product development initiatives. The ideal candidate is a proactive relationship builder with exceptional communication skills, strong business acumen, and the ability to adapt messaging for diverse audiences in a fast-paced automotive environment.
Best-in-Class Benefits and Culture:
We value our employees' time and efforts. Our commitment to your success is enhanced by competitive compensation depending on experience, and an extensive benefits package including:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off, flexible schedule and hybrid work schedule with 3 days each week in office
Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive/succeed as the Sales Support Manager, you should have:
- Bachelor's degree in business, marketing, engineering, industrial technology, or a related discipline is required.
- 5+ years of related work experience in the automotive industry. Software: Microsoft Office, NetSuite, and Certify.
- Must be able to read, write and speak English fluently.
- A valid driver's license and access to a personal vehicle are required.
Your responsibilities as the Sales Support Manager will include:
- Support Account Managers in developing and executing strategic sales initiatives by creating customer-specific presentations, sales tools, and product positioning materials that drive OEM engagement and business growth.
- Build and maintain strong relationships with supplier partners while developing a deep understanding of product portfolios, features, capabilities, and competitive advantages to effectively represent solutions to customers.
- Manage and coordinate product development projects, monitoring timelines, tracking deliverables, and collaborating with suppliers and customers to ensure successful program execution and launch readiness.
- Analyze customer vehicle and accessory portfolios, market trends, and competitive activity to provide actionable insights that support product recommendations, lifecycle planning, and sales strategy.
- Prepare weekly and monthly business reports, document key processes, and collaborate with internal teams to resolve operational challenges, support onboarding activities, and maintain accurate, up-to-date sales and marketing assets.
Ready to accelerate your career in the automotive industry? Join B/T Western and become part of a team that drives innovation, builds lasting partnerships, and delivers results for some of the world's leading automotive brands. If you're a proactive problem-solver who thrives on collaboration and making an impact, we encourage you to apply today.
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
What Insperity employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Insperity
Sourced by ZipRecruiter
Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1986