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Support Manager Jobs in Inkster, MI (NOW HIRING)

KODE Labs

Client Support Manager

Detroit, MI · On-site

Client Support Manager KODE Labs is an industry leader in smart building technology, transforming how buildings operate to make them more intelligent, efficient, and sustainable at scale. We're ...

Rolls-Royce

Product Support Manager - Marine

Novi, MI · On-site

$103K - $168K/yr

Title: Product Support Manager - Marine Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international ...

Rollsroyce

Product Support Manager - Marine

Novi, MI · On-site

$103K - $168K/yr

Title: Product Support Manager - Marine Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international ...

AD Mortgage

Mortgage Servicing Support Manager

Troy, MI · On-site

About this opportunity The Mortgage Servicing Support Manager is responsible for overseeing and supporting operational functions within the mortgage servicing department. R esponsibilities This role ...

Thecsp

Security & IT Support Manager

Auburn Hills, MI · On-site

Manage IT support across all assigned sites; travel approximately 25% domestically to conduct audits, lead training, and maintain stakeholder relationships * Hire, mentor, and develop IT support ...

Continental

Manager, IT Support

Sterling Heights, MI · On-site

The IT Support Manager oversees first-level support for all technologies, leading the team to deliver reliable service and managing IT Service Management practices to ensure continuous improvement.

Clean Team Inc

Support Supervisor

Plymouth, MI · On-site

Clean Team is hiring Full-Time support supervisors in Novi, MI Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off ...

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Support Manager information

See Inkster, MI salary details

$21.1K

$63.5K

$113.2K

How much do support manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for support manager in Inkster, MI is $63,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Inkster, MI? The most popular types of Support jobs in Inkster, MI are:
What cities near Inkster, MI are hiring for Support Manager jobs? Cities near Inkster, MI with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Inkster, MI as of May 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $63,547 per year, or $30.6 per hour.
Client Support Manager

Client Support Manager

KODE Labs

Detroit, MI • On-site

Full-time

Medical, PTO

Posted 8 days ago

Job description

Client Support Manager

KODE Labs is an industry leader in smart building technology, transforming how buildings operate to make them more intelligent, efficient, and sustainable at scale. We're looking for a Client Support Manager to join our team and lead the transformation of our support operations into a world-class function, ensuring exceptional client experiences across the globe. As a Client Support Manager, you will play a critical role in scaling our support operations, driving operational excellence, and building processes, tooling, and engagement programs that empower our clients and internal teams alike.

WHAT YOU WILL DO:

  • Management & Leadership
  • Define and own the global support strategy and roadmap, including staffing, tiering, regional coverage, SLAs, playbooks, and automation.
  • Hire, lead, and coach a high-performing support team to deliver best-in-class results and client experiences.
  • Set OKRs and operational KPIs for the support function and ensure ongoing measurement and improvement.
  • Support Response & Resolution
  • Own enterprise SLA commitments and platform availability targets; deliver regular reporting to leadership and clients.
  • Lead incident response and continuity management, directly contributing to resolving mission-critical issues.
  • Monitor support analytics (MTTR, backlog, escalation rates, recurring problem reduction, KB deflection) and feed insights into Product/R&D to drive continuous improvement.
  • Drive automation and tooling improvements (ticket routing, triage, AI assistants) to increase efficiency and accuracy.
  • Client Engagement & Continuity
  • Build and maintain a knowledge base strategy, including content lifecycle, release-linked updates, and quality governance.
  • Coordinate internal readiness programs for product releases and migrations, ensuring seamless transitions for clients.
  • Lead client engagement and adoption initiatives such as webinars, communities, and quarterly business reviews in partnership with Client Success and Marketing.

Requirements

  • 5+ years building and scaling SaaS support operations, with 2+ years managing enterprise customer support.
  • Hands-on experience with ticketing/reporting systems (Zoho Desk, Zendesk, Salesforce Service Cloud, or similar) and support analytics.
  • Proven ownership of enterprise SLAs, incident command, and KB/self-service ecosystems.
  • Deep cross-functional collaboration experience with Product, Engineering, Deployments, and Sales.
  • Demonstrated success scaling global support teams, including tiering, staffing, automation, and operational playbooks.
  • Preferred: Experience with IoT, Building Management Systems (BMS), or industrial/OT environments. Familiarity with cloud platforms (GCP), APIs, and integrations. Background in Real Estate or Facilities Management. Previous engineering experience or a strong technical mindset.

Benefits

  • Competitive salary based on experience
  • Discretionary bonus program
  • Career development opportunities
  • Comprehensive health insurance package
  • Dynamic and collaborative team environment
  • Flexible paid time off
  • Regular social events and team-building activities

JOIN THE TEAM: KODE Labs, founded in 2017, is changing the way people, buildings, and systems operate. Headquartered in Detroit, Michigan, we're driving the adoption of smart building technology nationwide. At KODE, results speak louder than titles, and every team member has the opportunity to make a meaningful impact. When you join KODE Labs, you have the freedom to shape your career while helping us revolutionize the built world.

Apply