ZipRecruiter

Log In

1

Support Manager Jobs in Inkster, MI (NOW HIRING)

Legacy Management

Field Support Manager

Wixom, MI · Remote

$55K - $70K/yr

Field Support Manager Travel 75%-95% Required | Hospitality Operations Leadership Position Summary The Field Support Manager provides operational and leadership support to General Managers across ...

Clean Team Inc

Support Supervisor

Plymouth, MI

Clean Team is hiring Full-Time support supervisors in Novi, MI Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off ...

Five Below

Part Time Support Lead

Taylor, MI · On-site

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

New Branch LLC

Administrative Support

Taylor, MI · On-site

You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are ...

New Branch LLC

Administrative Support

Taylor, MI · On-site

You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are ...

next page

Showing results 1-20

All JobsSupport Manager JobsSupport Manager Jobs in Inkster, MI

Support Manager information

See Inkster, MI salary details

$21.1K

$63.5K

$113.2K

How much do support manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for support manager in Inkster, MI is $63,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Inkster, MI? The most popular types of Support jobs in Inkster, MI are:
What cities near Inkster, MI are hiring for Support Manager jobs? Cities near Inkster, MI with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Inkster, MI as of June 2026, with employment types broken down into 2% As Needed, 69% Full Time, 20% Part Time, and 9% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $63,547 per year, or $30.6 per hour.
Field Support Manager

Field Support Manager

Legacy Management

Wixom, MI • Remote

$55K - $70K/yr

Full-time

Posted 16 days ago

Job description

Field Support Manager

Travel 75%-95% Required | Hospitality Operations Leadership

Position Summary

The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands-on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards.

This position requires extensive travel, with time spent in the field supporting hotel teams.

Essential Duties & Responsibilities
Guest Service & Operations

This role leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Responsibilities include daily room inspections, maintaining cleanliness, safety, and security, addressing operational issues, and promoting company and brand loyalty programs.

Leadership & Team Development

The position recruits, hires, trains, and supervises hotel employees while clearly communicating expectations and enforcing company policies. It fosters a respectful, inclusive workplace, manages performance fairly, recognizes strong work, addresses issues professionally, and supports ongoing development.

Safety, Compliance & Administration

This role ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards. It addresses unsafe conditions, manages audits, oversees key control and security procedures, and works with local law enforcement as needed. Financial responsibilities include payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.

Sales, Community & Operational Support

The position supports marketing and sales efforts through competitor analysis and market awareness, builds positive community relationships, and assists with local engagement. The role requires flexibility to perform all hotel positions as needed and to support preventive maintenance and equipment needs.

Job Requirements
  • Basic computer skills, including Microsoft Office.
  • Strong written and verbal communication skills.
  • Excellent organizational and multitasking abilities.
  • Attention to detail and problem‑solving skills.
  • Understanding of basic engineering and maintenance principles.
  • Reliable, professional, and consistent work ethic.
Education & Experience

Bachelor's degree or equivalent experience preferred.

Prior hotel operations or hospitality leadership experience strongly preferred.

Licenses & Certifications

Valid driver's license. Must be insurable for driving.

Final candidates are subject to a pre-employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.

Physical & Travel Requirements
  • Ability to drive a vehicle and travel by airplane.
  • Ability to inspect hotel premises, including walking hallways and stairs.
  • Assist guests and staff during emergencies.
  • Ability to perform the physical duties of all hotel positions.
  • Extended travel required: 75%–95% of the time.
Supervisory Responsibility

Direct supervision of all staff at assigned hotel locations.

Safety Requirements

Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.


Job Posted by ApplicantPro