ZipRecruiter

Log In

1

Support Manager Jobs in Inkster, MI (NOW HIRING)

CGI Inc.

Supervisor

Detroit, MI · On-site

The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by ...

Chico's FAS

Support Associate - Chico's

Troy, MI · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Chico's FAS, Inc.

Support Associate - Chico's

Troy, MI · On-site

$16 - $20.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

The Shyft Group

HR Generalist

Novi, MI

This role provides broad HR support across employee relations,onboarding, leave administration support, data integrity, compliance,performance management, and training coordination. JOB ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support. * Possess working technical knowledge of Office and/or Production products/systems ... Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers ...

The Dixboro Project

Support

Ann Arbor, MI · On-site

$15.75 - $20.75/hr

Our Support Staff play a crucial role in operations at The Dixboro House, aiding servers in prompt ... Effectively communicate with hosts and management. * Contribute to a positive atmosphere and help ...

The Dixboro Project

Support

Ann Arbor, MI

$15.75 - $20.75/hr

Our Support Staff play a crucial role in operations at The Dixboro House, aiding servers in prompt ... Effectively communicate with hosts and management. * Contribute to a positive atmosphere and help ...

The DIXBORO PROJECT

Support

Ann Arbor, MI · On-site

$15.75 - $20.75/hr

Our Support Staff play a crucial role in operations at The Dixboro House, aiding servers in prompt ... Effectively communicate with hosts and management. * Contribute to a positive atmosphere and help ...

Sava's

Support

Ann Arbor, MI · On-site

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal ... Effectively communicate with hosts and management. * Contribute to a positive atmosphere and help ...

Sava's

Support

Ann Arbor, MI · On-site

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal ... Effectively communicate with hosts and management. * Contribute to a positive atmosphere and help ...

Sava's

Support

Ann Arbor, MI

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal ... Effectively communicate with hosts and management. * Contribute to a positive atmosphere and help ...

next page

Showing results 1-20

All JobsSupport Manager JobsSupport Manager Jobs in Inkster, MI

Support Manager information

See Inkster, MI salary details

$21.1K

$63.5K

$113.2K

How much do support manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for support manager in Inkster, MI is $63,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Inkster, MI? The most popular types of Support jobs in Inkster, MI are:
What cities near Inkster, MI are hiring for Support Manager jobs? Cities near Inkster, MI with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Inkster, MI as of June 2026, with employment types broken down into 2% As Needed, 69% Full Time, 20% Part Time, and 9% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $63,547 per year, or $30.6 per hour.
Senior Data Specialist II

Senior Data Specialist II

Contact Government Services, LLC

Detroit, MI

Full-time

Posted 28 days ago

Job description

Senior Data Specialist II
Employment Type: Full-Time, Experienced
Department: eDiscovery
 
CGS is seeking an experienced Senior Data Specialist II with extensive knowledge of litigation discovery processes to provide assistance in the EDRM workflow for a large Federal agency initiative.
 
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 
Skills and attributes for success:
-       Performs file manipulation, loading, conversion services, database indexing, and quality checks of loads. 
-       Develops, evaluates and modifies methodologies and procedures for manipulating files for use with COTS products and litigation support applications. 
-       Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications.
-       Performs advanced tasks related to exporting data from contractor and client databases, including: identifying data for export, confirming redactions and other markups, ensuring that exports comply with applicable ESI specifications, and quality check of exported data.
-       Support client attorneys, investigators, and paralegals by tracking and processing incoming documents, subpoena returns, and data; creating, loading, and managing document review databases; producing documents to opposing parties in litigation; and tracking produced documents. Applications used include Everlaw, Relativity, Eclipse, Trial Director, NUIX, LAW, EZManage, CaseView, Metadata Assistant, Beyond Compare, eScan-IT, CaseMap, TextMap, TimeMap, Camtasia, and other applications as directed, or as required to complete processing.
-       Under guidance from the client attorneys, manages documents and data, including the use of document review tools. Documents and data include physical documents, a wide range of Electronically Stored Information (ESI), discovery, forensic images, subpoena returns, PDF’s, audio/video files, pictures, forms, email, and others as required to support the client attorneys. Document review tools include those listed in item
-       Contractor will work with the Litigation Support Manager to ensure that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides Litigation Support Manager with detailed notice of deficiencies.
-       Coordinate with the client’s Technology Service Center regarding litigation support projects that are outsourced to the client.
-       Contractor will ensure that all exports for productions are made pursuant to applicable ESI specifications and/or the requirement of the requesting party or client personnel using the guidelines utilized by the Litigation Support Unit. Work with Litigation Support Manager and client attorneys when issues may arise in discovery negotiations with defense counsel.
-       Contractor will work with the Litigation Support Specialist in modifying and manipulating files for use with COTS products and litigation support applications. 
 
Qualifications:
-       Undergraduate degree preferred-preferably in computer science or related field
-       Requires knowledge of litigation discovery process, and the Electronic Discovery Reference Model (EDRM) workflow.
-       Knowledge of Government’s IT environment, including office automation networks, PC and server based applications preferred. 
-       Working knowledge of personal computers, including Windows, document review software, and encryption methods. 
-       Experience with LAW, IPRO, Relativity or other document processing platform. 
-       Familiarity with ICONECT, Relativity, MS Office Suite, and West LiveNote valued. 
-       At least two years’ experience performing eDiscovery roles including but not limited to electronic files processing (EFP), image and data file conversion, data culling using review tools, quality assurance, database loads and retrieval, and data analysis. 
 
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
 
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 
We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays
 
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
Join our team and become part of government innovation!
 
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.