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Support Manager Jobs in Inkster, MI (NOW HIRING)

New Branch LLC

Administrative Support

Taylor, MI

You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are ...

New Branch LLC

Administrative Support

Taylor, MI · On-site

You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are ...

Judson Center

MARE Support Staff II

Ann Arbor, MI

$34K - $46K/yr

Manage files, documentation, and record systems * Answer phones and provide basic technical support * Enter and maintain data in agency database systems * Type and format reports, correspondence, and ...

CGI Inc.

Supervisor

Detroit, MI · On-site

The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by ...

Chico's FAS

Support Associate - Chico's

Troy, MI · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Chico's FAS, Inc.

Support Associate - Chico's

Troy, MI · On-site

$16 - $20.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

MISIDE

General Secretary

Detroit, MI · On-site

$18/hr

The General Secretary is responsible for secretarial and clerical duties required by the Systems Support Manager. The individual must be able to display good judgment, be courteous and helpful with ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support. * Possess working technical knowledge of Office and/or Production products/systems ... Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers ...

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All JobsSupport Manager JobsSupport Manager Jobs in Inkster, MI

Support Manager information

See Inkster, MI salary details

$21.1K

$63.5K

$113.2K

How much do support manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for support manager in Inkster, MI is $63,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Inkster, MI? The most popular types of Support jobs in Inkster, MI are:
What cities near Inkster, MI are hiring for Support Manager jobs? Cities near Inkster, MI with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Inkster, MI as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $63,547 per year, or $30.6 per hour.
IT Help Desk Support Analyst

IT Help Desk Support Analyst

Alliance Catholic Credit Union

Farmington Hills, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location.
The ideal candidate:
  • Serve as the primary point of contact for all IT support requests via ticketing system, phone, email, and in-person interactions.
  • Diagnose and resolve hardware, software, network, and system issues promptly and professionally.
  • Perform new user setup, password resets, profile updates, access changes, and account provisioning.
  • Install, configure, test, and maintain software applications and workstation equipment.
  • Support deployment of patches, updates, installations, and workstation lifecycle management.
  • Support the implementation of cybersecurity, audit, and regulatory controls.
  • Maintain accurate documentation for systems, processes, and procedures.
A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with an Associate degree in Computer Science or related field and/or 2-4 years in IT support or help desk environment, and a strong knowledge of Microsoft Office applications. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD amp;D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

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