ZipRecruiter

Log In

1

Support Manager Jobs in Portage, MI (NOW HIRING)

K&M Tire

Warehouse Support Manager

Kalamazoo, MI · On-site

Job Summary The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse ...

Clean Team Inc

Support Supervisor

Battle Creek, MI

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Kendall Group

IT Support Specialist

Portage, MI

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers ...

Consumers Energy

Mgr Elec Operations

Battle Creek, MI · On-site

This leader will support both Battle Creek and Coldwater Service Center. The selected candidate ... General Summary of Job Responsibilities The Manager of Electric Operations provides planning ...

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI

Overview The IT Support Specialist provides day-to-day technical support, manages employee IT onboarding and assists with the organization's cybersecurity programs. This role is responsible for ...

Home Depot

Store Support

Plainwell, MI · On-site

$12.25 - $15.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Coldwater, MI

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Portage, MI · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Coldwater, MI · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Plainwell, MI · On-site

$12.25 - $15.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Portage, MI · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Three Rivers, MI · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Portage, MI

Support Manager information

See Portage, MI salary details

$21.1K

$63.8K

$113.6K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Portage, MI is $63,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Portage, MI are hiring for Support Manager jobs?

Cities near Portage, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Portage, MI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,752 per year, or $30.6 per hour.

Warehouse Support Manager

K&M Tire

Kalamazoo, MI • On-site

Full-time

Re-posted 26 days ago

K&M Tire rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

269th of 419 rated retail wholesalers

Job description

Job Summary
The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse Managers.
Job Duties and Responsibilities
1. Live and uphold our Mission, Vision and Values.
2. Assist the Director of Operations where necessary.
3. Assist with training of W/H manager, W/H employees and drivers. Fill in as W/H manager as needed.
4. Responsible for managing and resolving workplace conflict by using the company values as a guide.
5. Assist in preparing and getting warehouses ready for implementation of W/H management software.
6. Provide training on warehouse management software.
7. Analyze and document areas for improvement during warehouse visits.
8. Provide leadership and direction to other Operations team members.
9. Visit and work with locations on special projects.
10. Help out where needed to help reach the goals of K&M Tire.
Job Requirements
  1. Ability to express ideas clearly both in written and oral communications.
  2. Must possess a friendly and helpful attitude.
  3. Must possess strong organizational skills.
  4. Ability to work in a multi-tasking, professional environment.
  5. Must pay close attention to details.
  6. Ability to lift up to 75-100 lbs. continuously.
  7. Must have a valid driver's license.
  8. Must be at least 21.
  9. Must be willing to travel. May need to stay at one location for several weeks or even several months at a time.
  10. Must have the ability to adapt to change.
  11. Must have the ability to organize a team and mobilize them to achieve a common strategy.

12. Must be DOT certified and insurable to drive company vehicles.
Minimum Qualifications
High School Diploma or equivalent
2 years K&M Operations experience preferred but not required
Prior leadership/management experience preferred but not required

What K&M Tire employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply