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Support Manager Jobs in Troy, MI (NOW HIRING)

Insperity

Sales Support Manager

Detroit, MI · On-site

At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation with customer success. This position partners closely with Account Managers, suppliers, and OEM ...

Insperity

Sales Support Manager

Detroit, MI · Remote

Description & Requirements Sales Support Manager B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have ...

DoorDash

Market Support Manager

Detroit, MI · On-site

About the Role We're looking for a hands-on, people-first leader with strong operational acumen and a high degree of flexibility to serve as a Market Support Manager. In this role, you'll be assigned ...

Emerson

Manager, Detroit Water Site Support

Novi, MI

Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules * Support estimating efforts and resource planning for future customer support ...

Clean Team Inc

Support Supervisor

Plymouth, MI

Clean Team is hiring Full-Time support supervisors in Novi, MI Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off ...

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Support Manager information

See Troy, MI salary details

$21.3K

$64.4K

$114.7K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Troy, MI is $64,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Troy, MI?

The most popular types of Support jobs in Troy, MI are:

What cities near Troy, MI are hiring for Support Manager jobs?

Cities near Troy, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,354 per year, or $30.9 per hour.

Sales Support Manager

Insperity

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Insperity rating

7.9

Company rating: 7.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

133rd of 492 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
Full-Remote
Name
Sales Support Manager
Job ID
21995
City
Detroit
Published date
10-Jul-2026
State
Michigan
Country
United States
Description & Requirements
Sales Support Manager
B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have partnered with leading global automakers-including Toyota, Honda, Hyundai, Kia, Subaru, GM, and Nissan-to drive innovation, growth, and long-term success. Built on trusted relationships, industry expertise, and a passion for delivering results, B/T Western specializes in new product development, strategic account management, marketing, and program management, generating hundreds of millions of dollars in annual sales for our supplier partners.
At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation with customer success. This position partners closely with Account Managers, suppliers, and OEM customers to develop compelling sales strategies, create impactful sales assets, and support product development initiatives. The ideal candidate is a proactive relationship builder with exceptional communication skills, strong business acumen, and the ability to adapt messaging for diverse audiences in a fast-paced automotive environment.
Best-in-Class Benefits and Culture:
We value our employees' time and efforts. Our commitment to your success is enhanced by competitive compensation depending on experience, and an extensive benefits package including:
  • Comprehensive health coverage: Medical, dental, and vision insurance provided
  • Robust retirement planning: 401(k) plan available with employer matching
  • Financial security: Life and disability insurance for added protection
  • Flexible financial options: Health savings and flexible spending accounts offered
  • Well-being and work-life balance: Paid time off, flexible schedule and remote schedule with frequent travel to clients in the Detroit Metropolitan area required

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive/succeed as the Sales Support Manager, you should have:
  • Bachelor's degree in business, marketing, engineering, industrial technology, or a related discipline is required.
  • 5+ years of related work experience in the automotive industry. Software: Microsoft Office, NetSuite, and Certify.
  • Must be able to read, write and speak English fluently.
  • A valid driver's license and access to a personal vehicle are required.

Your responsibilities as the Sales Support Manager will include:
  • Support Account Managers in developing and executing strategic sales initiatives by creating customer-specific presentations, sales tools, and product positioning materials that drive OEM engagement and business growth.
  • Build and maintain strong relationships with supplier partners while developing a deep understanding of product portfolios, features, capabilities, and competitive advantages to effectively represent solutions to customers.
  • Manage and coordinate product development projects, monitoring timelines, tracking deliverables, and collaborating with suppliers and customers to ensure successful program execution and launch readiness.
  • Analyze customer vehicle and accessory portfolios, market trends, and competitive activity to provide actionable insights that support product recommendations, lifecycle planning, and sales strategy.
  • Prepare weekly and monthly business reports, document key processes, and collaborate with internal teams to resolve operational challenges, support onboarding activities, and maintain accurate, up-to-date sales and marketing assets.

Ready to accelerate your career in the automotive industry? Join B/T Western and become part of a team that drives innovation, builds lasting partnerships, and delivers results for some of the world's leading automotive brands. If you're a proactive problem-solver who thrives on collaboration and making an impact, we encourage you to apply today.
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1986

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